Customer Service Medical

DINIKA CHISOLM

**** ****** ******, *******, ******* 30032

404-***-**** *************@*****.***

Medical Certifications and Skills

*CPR Certified *HIPPA Training Certified *OSHA Training Certified

*Medical Coding and Billing: CPT, ICD-9, HCPS, and DRG’S *Medical Forms – CMS 1500 and UB92 Claim Forms

Technical Skills: Microsoft Office: Excel, PowerPoint, and Word

Professional Experience

America's Best Contacts&Eyeglasses Lithonia,Gerogia

Receptionist/Optometric Technician July 2015-Present

•Perform exam pre-screening

•Complete referral forms and fo

•ow-up paperwork as required

•Order and maintain supplies and pharmaceuticals needed by doctors

• Maintain a professional atmosphere and appearance of doctor’s exam lane and pre-test room

•Ensure equipment (both Doctor’s and pre-test) is properly maintained

•Open and close front office

•Help keep doctor on schedule and maintain efficient patient flow

•Maintain patient file jackets and medical record

•Interface with doctors and maintain appropriate professional relations

•Schedule and confirm appointments, follow-up visits and classes

•Verify Insurance

Comcast Alphretta, Gerogia

Customer Account Executive September 2014-December 2014

•Handling a high call volume of calls covering products and services in a prompt and professional manner, obtaining all information for resolution of transaction.

• Answer customer questions regarding billing, service problems, products and features. Correct errors and discrepancies on customer billing as necessary.

•Target customer's interest with a variety of products and service offerings.

•Prepare work orders for maintenance requests after determining if field visits are required and ensures appropriate follow-up procedures are met.

• Perform billing and posting of customer accounts.

Wal-Mart Douglasville, Georgia

Customer Service Manager September 2008 – May 2012

•Managed a team of 10-15 employees to support the customer service area

•Performed various cashier functions to include the following: scanning items, process returns/exchanges/refunds, balanced the cash drawer, and changed over the ATM and self check-out machines for the next shift

•Addressed guest complaints and compliments to ensure customer satisfaction

•Maintained a safe and clean working environment by complying with procedures, rules, and regulations

•Disseminated corporate and regional communications to store employees

•Responsible for various administrative duties which including maintaining routine paperwork, coaching and developing staff members, resolved internal and external complaints, and providing additional support to upper management

WilcoHess Villa Rica, Georgia

Cashier April 2008 – September 2008

•Performed various cashier functions to include the following: scanning items, processing lottery tickets, maintaining till drawer for each shift, and money drops

•Maintained a safe and clean working environment by complying with procedures, rules, and regulations

•Assisted in receiving and stocking in the following areas: verified shipments, staged merchandise for the sales floor, and stocked merchandise

Ciba Vision Duluth, Georgia

Fusion Line Technician April 2007 – January 2008

•Manufactured contact lenses for a leading vision correction company

•Ensured all modes were positioned before the formulation was dispensed

•Verified the lens labels prior to product distribution

Decatur Rehabilitation Center Decatur, Georgia

Medical Administrative Assistant (Externship), October 2006 – March 2007

•Performed administrative functions which included preparing and maintaining charts for new and existing patients, and developing and maintaining easily accessible confidential files, and scheduling appointments

•Responsible for telecommunication activities to include: answering calls, transferring calls to the appropriate staff member and department, and recording and distributing messages

•Resolved administrative problems and inquiries with minimal supervision.

Publix Tucker, Georgia

Cashier September 2005 - April 2007

•Performed standard cashier functions which included scanning items, applying coupons and promotional codes, verifying prices, and processing payments

•Additional jobs duties often included bagging items, counting draw balances, and greeting customers

•Participated in maintaining a safe and clean working environment by complying with procedures, rules, and regulations

Rack Room Shoes Lithonia, Georgia

Cashier and Sales Representative August 2004 – May 2005

•Facilitated an outstanding customer experience by giving exemplary customer service to answer questions, and provide resources and assistance to customers and staff

•Managed inventory in the areas of verifying shipments, restocking and counting products

•Submitted sales reports to the corporate office on a weekly basis

Education

Westwood College Atlanta, Georgia

Associate of Applied Science in Medical Office Management January 2013 – Present

Georgia Medical Institute (Everest) Atlanta, Georgia

2006

Medical Insurance Billing and Coding & Medical Administrative Assistant Diploma

Contact this candidate