Management Manager

JANKI SHAH

Express Entry No: E*********

Mobile: +91 - 976-***-**** Email: actlye@r.postjobfree.com

Skype Name: Janki.shah54 Best time to call: Anytime

LinkedIn URL: https://in.linkedin.com/pub/janki-shah/39/39/1a

Seeking a challenging position as an HR Manager that offers a greater challenge, increased benefits, and the opportunity to help the company advance efficiently and productively

PROFILE SNAPSHOT

Performance-driven professional with 17 years of experience in Human Resource Management

Strong acumen in HR Operations and Administration, Employee Engagement, Performance Management, HR shared services, Human Resources Expert and Industrial Relations

Strategy architect in the development of innovative HR initiatives to streamline processes and capitalize on organizational growth opportunities

Demonstrated ability to function as a strategic HR Business Partner, and developing and implementing successful management strategies to support corporate mandate

Extensive experience sourcing, hiring and retaining high-performing individuals by implementing a thorough selection process, high-quality training and an ongoing mentoring system

Proficiency in Corporate HR viz., Recruitment, Talent Acquisition, Learning & Development, Competency Management, Project Management, Strategy Development, and Client Servicing

Reputation for displaying integrity and professionalism when communicating with professionals at all levels

Well versed in MS Office Suite, Oracle based HR Management system, People Soft, and Lotus Notes

A creative thinker, problem solver and decision maker who effectively balance the needs of employees with the mission of the organization

DOMAIN COMPETENCIES

HR Operations

Reformation of Processes

Salary Administration

Process Enhancements

Human Business Partnering

Pay Roll Processing

HR Audits

Statutory Compliance

People Management

Project Management

Induction / Orientation

Policy Design

Grievance Handling

Motivation & Retention

Vendor Management

Process Related Trainings

Team Management

Talent Acquisition

EDUCATION

Post Graduate Diploma in Business Administration from Symbiosis College of Distance Learning, India - 2010

Bachelor of Commerce from University of Pune, India - 1998

GLOBAL EXPOSURE

Interacted with clients from USA, UK and Ireland

LANGUAGE SKILLS

Fluent in English

Can read French

CAREER CHRONOLOGY

Employer

Designation

Duration

Cummins India Ltd

Executive Manager

Apr 2014 - Till Date

Tech Mahindra Business Services (Hutchison Global Services)

Assistant Manager - HR Business Partner

Mar 2008 - Apr 2014

Team Leader - Billing

Aug 2007 - Feb 2008

IBM Daksh BPS Pvt. Ltd

Assistant Manager - Operations

May 2006 - Aug 2007

EXL Service (I) Pvt. Ltd

Resolution Specialist - Operations

Oct 2004 - Nov 2005

Convergys India Services Pvt. Ltd

Senior Customer Service Advisor

Nov 2003 - Sep 2004

Richmond InfoTech Pvt. Ltd

Lead - Administration

Aug 2002 - Oct 2003

Effort Marketing Pvt. Ltd

Team Leader – Sales

Sep 2001 - Jul 2002

Patki & Soman

Article Clerk

Jun 1998 - Jul 2001

RESPONSIBILITIES

At Cummins India Ltd

Handling the design, development and implementation of tools and processes related to the HR department

Identifying functional process issues and developing an appropriate solution along with the functional leadership team

Synchronizing and administering the execution of improvement projects in HR

Formulating necessary documents related to key functional processes and ensured that processes, tools, and people associated with these processes are available and capable

Carrying out Functional Talent Management processes in HR

Involved in development and maintenance of Statements related to Functional Excellence and skills matrix of required competencies for the function

At Hutchison Global Services

Business Partnering

Interfaced with business vertical heads with respect to their operating strategies and objectives to implement change initiatives designed to support organizational goals

Achieved business requirements through implementing new HR policies, procedures and processes as per the changes in the organization policies

Created awareness for the brand and examined service delivery processes of the HR department

Aligned with HR senior management and ensured that all the defined policies and procedures are up to the date

Employee Attrition & Talent Retention

Coordinated various attrition drivers by using employee interaction forums, Focus Group Discussions (FGD), Pulse sessions and exit interviews

Assessed exit interview feedback on a periodical basis and initiated an appropriate solution across the contact centre at all levels

Analyzed attrition trends and provided necessary suggestions to predict and manage potential attrition

Resolved employee issues through organizing grievance handling and ensured that issues will be retained as per company policies and procedures

Policies & Communication

Established, efficient relationships with major stakeholders and responsibly understand employee relations challenges

Executed HR strategies as per defined HR engagement calendar to ensure that the operating business verticals are in conjunction with the guidelines and policies

Performance Management

Ensured quality of the documentation from appraisal conversations through organizing a thorough audit as per Performance Appraisal Management policy of the organization

Supervised daily progress on the improvement plans and ensured that employees are implementing the appraisal feedback a development plan is created and implemented by an employee and Reporting Manager

Employee Engagement Initiatives

Accountable for developing and evaluating employee engagement activities and provided necessary solutions to achieve business objectives as per identified requirements

Involved in performance management activities such as employee development planning and administered payroll, benefits through partnering with shared services

Fulfilled HR services through employee-oriented policies and programs to bring awareness among employees of the various benefits provided by the company

Performed induction program for new joiners on a regular basis

Created and scheduled an Engagement Calendar like Skip level meetings, pulse sessions, employee town halls and fun activities

Projects & Initiatives

Prepared various employees related policies like POSH, Grievance Resolution, Social Media, Redeployment policy, Commission & Incentive Payouts, Separation Policy across the Contact Center

Facilitated the team in creating job descriptions and role for various levels for the HR function

Outlined induction program for all new joiners and liable for their orientation and induction

Formulated various modules related to Conflict Management, Presentation Skills, and Stake Holder Management

NOTEWORTHY CREDITS

Several appreciations from stakeholders and functional heads for excellent performance in project completion

Global recognition in launching the GEMS program related to the HR department

2 awards in Operations Manager and Strategic Partner category in the annual HR Recognition awards (Jul 2015)

Achieved employee retention and engagement targets in 2011 and 2012

Numerous appreciations from vendors and departmental heads for escorting HGS Values and Behaviors to life through conducting the Behavior Workshop with all new joiners

FAB Appreciation Award continuously for two quarters in a row

Received 100% employee retention and best performing team leader for 2 months

MOBILITY

Ready to relocate within 4-6 months

Do not possess a bond with current employer

REFERENCES: Available upon request

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