Parag Sanghvi

*/** ******* *****

HAWTHORN EAST,

VIC 312*-****-*** 969

MELBOURNE actlwi@r.postjobfree.com

OBJECTIVE

A focused and target orientated individual who is passionate to acquire a challenging position, where I can utilize my educational background and professional experience with strong organizational, analytical and problem solving skills to gain further experience to utilize my secret professional skills and abilities in the best possible way in the ever changing dynamic workplace.

EDUCATION

Advance Diploma in Information Technology (DEC 2008)

South West College, Hounslow UK

Advance Diploma in Business Administration (October 2007)

London College Of Business Management & Computing, London UK.

Post Graduate Diploma in Banking (April 2004)

The Maharaja Sayajirao University of Baroda, India

Bachelors of Commerce (April 2003)

The Maharaja Sayajirao University of Baroda, India

PROFESSIONAL EXPERIENCE

ALDI (AUS) MAR 2013 – Present

Deputy Manager

Duties and Responsibilities –

Trains store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training.

Maintain accuracy of till operation.

Attracts customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor.

Promotes sales by demonstrating merchandise and products to customers.

Helps customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery.

Prepares sales and customer relations reports by analysing and categorizing sales information; identifying and investigating customer complaints and service suggestions.

Maintains a safe and clean store environment by developing and publishing evacuation routes; determining and documenting locations of potentially dangerous materials and chemicals.

Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand.

Prepares reports by collecting, analysing, and summarizing information.

Maintains quality service by establishing and enforcing organization standards.

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

Contributes to team effort by accomplishing related results as needed.

Kanan Industrial Sales Corporation (India) March 2011- Nov 2012

Customer Service Manager

Duties –

Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change

Developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided

Providing direction and feedback to team members and assisting with recruitment

Managing, motivating and developing staff providing customer services

Planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided

Liaising with other organizational units, service agents and customers to identify and respond to customer expectations

Maintaining petty cash and weekly banking procedures.

TESCO (UK) JAN 2010 – DEC 2010

DEPUTY Manager

Role:

To effectively manage a retail store, delivering exceptional results through an empowered, developed and motivated team and undertaking many other responsibilities and projects when appropriate.

Essence of Role – Key Accountabilities

§Training the new entrants into the business covering product training, customer service training and process training.

§The configuration of the daily MI reports ensuring these reports are sent to head office in a timely manner.

§Consistently delivering 5 star customer service to all our customers so as to ensure that our company statement is delivered.

§Manage stock control, ensuring that all lines are visible and all housekeeping standards are maintained to optimum levels.

§Coaching, developing and performance management of the team to deliver the set business

objectives.

§Achieve a great place to work through inspirational leadership, recognition and reward.

§Encourage the team performance by motivating them in different ways to increase sales and their individual development and in return build strong relationship between team and organization through loyalty, morality and trust.

§Awareness of local business opportunities, competitors and local trading patterns.

§Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing change

§Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

Maplin Electronics (UK) NOV 2006 – JAN 2010

Store Assistant

Role & Responsibilities:

§Effective time management to ensure key accountabilities is met.

§Achieve agreed Shrinkage rate and current business focuses on a monthly basis.

§Managing costs effectively and driving revenue to maximize profitability.

§Ensure compliance with company policies and procedures and store standards are followed.

§Promote an enhanced customer experience through company initiatives, such as sales process.

§keep abreast of industry wide merchandise and maintain up to date product knowledge on GPS, Routers, CCTV, PC’s, Laptops and all add on merchandise lines.

§Handle and resolve all customer queries at the customer service desk.

§Ensuring that an excellent level of customer service is delivered at all times, giving feedback and encouragement to all the team members.

TWIST ELECTRONICS JAN 2004 – AUG 2006

Customer Relationship Manager

DUTIES:

Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.

Developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided.

Providing direction and feedback to team members and assisting with recruitment.

Managing, motivating and developing staff providing customer services.

Planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided.

Communicating with other organizational units, service agents and customers to identify and respond to customer expectations.

ROLE DIMENSIONS

FINANCIAL:

•Implement and maintain controls to ensure effective cost management of store – i.e. Payroll, returns rates and stock control.

•Drive revenue in order to increase store profitability and achieve targets.

NON- FINANCIAL:

•Exceed customer expectations – through service, product demonstration and sales process.

•Follow up network guidelines and Maximum staff productivity.

Skills Summary

Discover new techniques and solutions

Demonstrate excellent performance at work assigned

Self-learner and team player

Attention to detail

Good Team Builder

References available on request

Contact this candidate