Customer Service Administrative Assistant

BRENDA BROWN

Queens Village, New York 407-***-****

Email: ************@*****.***

SUMMARY HR Administrative Assistant with over 5 years of experience providing quality administrative support to

Executive Director and 4 Department heads. Experienced in time management with extensive organizational skills.Outstanding customer service, communication, technology and interpersonal skills.

CAREER HISTORY

Brookdale Senior Living Orlando, FL

HR Administrative Assistant 2007-2014

Managed office daily operations that included procurement of office supplies, office equipment, pantry/coffee supplies, addressed all facilities related issues/requests. Distributed all incoming mail including FedEx packages.

Organized and managed filing system for employees’ new/existing, new resident setups including contractual documents.

Implemented and maintained all company invoices – prepared invoices via coding and scanning for payment.

Upgraded departmental managers’busy calendars. Scheduled appointments and implemented a daily log to ensure appointments ran smoothly.

Maintained/updated Company’s client data base in Excel.

Compiled new lead information and documentation required for “Tour Experience.”

Community Relations Case Manager

Compile, record, and evaluate each client’s next step for services

Conduct intake and assessment test to determine clients needs

Facilitate orientation to all new clients entering the program

Review all documentation submitted by clients for accuracy, verify and enter client data into

Took deposit from potential tenants; provided contracts for tenants to sign

Human Resource Liaison

Assisted Human Resource Department with scheduling interviews, employment verification and job references, finger printing and drug testing process.

Maintained accurate and updated Company organizational files. Heavy interface with HR and client populations on all levels. Regularly file all employee documentation, employee contracts, benefits confirmation sheets, bonus confirmations, performance evaluations, new hire paperwork, address change forms.

Created posters for marketing, community service and in house events held by the company.

Prepared Human Resource related documentation in MS Word.

Total Access Orlando, FL

Office Clerk 2004 - 2006

Greeted persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Answered telephones, directed calls, and took messages.

Maintained and updated filing, inventory, mailing, and database systems, either manually or using a computer.

Operated office machines, such as photocopiers and scanners

Opened, sorted, and routed incoming mail

Reviewed files, records, and other documents

EDUCATION

Drake College of Business New York, NY

Diploma - Secretarial Science Awards: Business Law, Career Skills, Computers

SKILLS

Microsoft Office: Word, PowerPoint, Typing (55 wpm)

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