MARK KETTLER

Stillwater, MN *****

651-***-****

actljd@r.postjobfree.com

Quality Assurance Professional

Professional Summary

My objective is to strengthen your quality management system, increase your through-put, promote continual improvement and ultimately improve your Company’s bottom line. An accomplished Quality Assurance Professional with years of experience in the manufacturing environment. Overall knowledge of several Quality Management Standards including the auditing process. Contributions made in process improvements, inspection strategies, corrective/preventive actions, and training programs.

Core Competencies

Quality Management Systems

Corrective/Preventive Actions

Advanced Product Quality Planning

ISO Lead Auditor

Lean Production Systems

Process Improvement

6 Sigma (DMAIC)

In Station Process Control

Structured Problem Solving

Professional Experience

Quality Manager 2014-2015

United Gear and Assembly, Inc.

Accountable for the maintenance of the Quality Management System.

Appointed Management Representative for ISO 9001 and TS 16949 Quality Systems.

Revised the internal audit program. Enhanced the Internal Auditor’s competences.

Promoted continual improvement and In Station Process Control (ISPC) during weekly production/quality meetings to reduce process variability.

Increased corrective/preventive action meeting to elevate closure to open item matrix.

Resolved first in first out initiative at final inspection bottle neck.

Participated in APQP process to clearly define Customer requirements, avoid potential quality issues and determine any special tooling requirements.

Monitored production part approval process to schedule.

Implemented multi-level management process layered audit program.

Reduced scrap by increasing product audits through quality department.

Maintained equipment calibrations. Averaged out the total number of tools in need of calibration into an acceptable monthly schedule.

Reduced Customer PPM from 1200 to below 500.

Managed Quality department personal of 18 hourly and 2 salaried employees.

Maintained ISO 9001/TS 16949 certification during annual surveillance audit.

Quality Systems Manager June thru November -2014

United Gear and Assembly, Inc.

Responsible to maintain the Quality Management System.

Reviewed and updated quality documents to current process.

Coached and mentored internal auditors to ISO and TS current standards.

Encouraged In Station Process Control (ISPC) for identifying and reducing variability.

Strengthened standard work instructions by obtaining Operator and Engineering involvement to review work instructions for accuracy and adding visual aids.

Assessed suspect material daily with cross-functional material review board (MRB).

Evaluated supplier qualifications and ratings for continuing supplier approval.

Performed Supplier audits to assess quality and increase business relationships.

Redesigned quality labs to improve process flow and efficiencies.

Managed Quality department personal of 18 hourly employees.

Quality Manager 2013-2014

Bauer Welding and Metal Fabricators, Inc.

Established Strategic Planning and Tactical Execution for the Quality Department.

Managed the Quality Management System (QMS).

Maintained the ISO Certification, Quality Manual and Audits.

Managed the Corrective and Preventative Action program and its effectiveness.

Reduced Parts Per Million (PPM) from 70,000 to less than 2,000.

Implemented standard work instruction form to include visual aids for Operators

Implemented Product Layered Audit program validate manufacturing processes.

Coached and Mentored Employees on SOP’s

Reduced Cost of Quality to 1.7% of Sales

Attained preferred supplier status from probationary status of TOP 8 customers in less than 15 months and improved Customer management relationships while doing so.

Implemented Lean Planning and Manufacturing techniques that delivered a 38% margin increase, improving on-time-delivery from 80% to 95%.

Maintained ISO 9001 certification during annual surveillance audit.

Quality Systems Auditor 2012-2013

Ayrshire Electronics, Inc.

Performed internal audits to schedule for ISO 9001, ISO 13485, AS9100 and NACAP standards.

Maintained QMS procedures, documents, forms and records.

Coached and mentored all levels of personnel to specific quality standards.

Maintained the Corrective Action database.

Prepared Monthly Management Review documents for required meetings.

Key member in surveillance and recertification third party audits.

Maintained Quality Management System certifications during annual surveillance audit.

Manufacturing Advisor 2007-2012

Ford Motor Company

Responsible for 72 assembly operations and 82 employees for safety, quality, cost, morale, staffing, training, payroll, disciplinary actions and vacation scheduling.

Promoted ISPC (In Station Process Control) for identifying and reducing variation

Performed Superintendent responsibilities for 164 assembly operations of the Trim Department as needed.

Improved year over year Quality objectives internally / externally

2011 = 61 R/1000, 2010 = 87 R/1000 and 2009 = 97 R/1000.

Increased jobs per hour by 1.5 with zero increase in head count.

Reported Safety, Cost, Delivery, Morale and Environment metrics weekly.

Lead Internal Auditor (ISO 9001, ISO 14000, QS 9000 and QOS) 1977-2007

Ford Motor Company

Scheduled, performed and reported audit results to top management to the ISO 9001, ISO 14000 and QS 9000 Standards. Also audited Ford Motor’s QOS standard.

Instrumental member in surveillance and recertification 3rd party ISO, QS and QOS audits. Maintained Quality certifications year after year with no major findings.

Maintained the plant’s Quality Manual, updating procedures, documents and retaining records.

Coached and trained employees at all levels of the organization.

Worked with Corporate Quality initiating new quality programs and procedures.

Prior to 06/1991, performed assembly operations in Body (sheet metal), Paint, Chassis, Trim and Quality Control departments from base operations to “Lead Operator” positions.

Received multiple continuous achievement awards.

SPECIALIZED TRAINING AND CERTIFICATIONS

TS 16949 Certified Internal Auditor 2015

ISO 9001:2008 and ISO 13485:2003 Certified Lead Auditor Training AQS/RAB 2012

ISO 9001:2000 Certified Lead Auditor Training AQS/RAB 2005

6-Sigma Green Belt Certified 2001

ISO 14001 Lead Auditor ANSI-RAB Certified 2001

ISO 9001 Lead Auditor ANSI-RAB Certified 2001 ISO 9000 Auditor Training RV Armstrong 1995

QS-9000 Internal Auditor Training 1991

Lakewood Community College / Metropolitan State University - Business classes

Lead facilitator in implementing

Ford’s Quality Process System / In Station Process Control 1995

Dale Carnegie Effective Speaking & Human Relations 1990

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