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Customer Service Assistant

Location:
Manassas, VA
Posted:
February 18, 2016

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Resume:

ROSE M. BIVENS

Email: actlit@r.postjobfree.com

Cell: 703-***-**** & Home: 703-***-****

EMPLOYMENT

Land Consultant Assistant GMABR LLC 10/2015-present. Part time.

Responsible for providing information to a land investor who seeks bids to profit from land resources. And, serving as a personal assistant.

Leasing Manager RE Management 2/2011-3/2015.

Contract/lease administration for 600 tenants. Handled tenant inquiries, invoicing and rent collection, rental increases and renewals. Performed tenant tours, move-in, move-outs and truck rental. Contracted numerous vendors for building repairs and supplies, carpeting, painting, landscaping, HVAC maintenance, pest control, snow removal and janitorial services. Responsible for monthly marketing including 40 B2B contacts, chamber round table and special events. Fiscal responsibility included daily closing statements and monthly financial reporting.

Broker's Assistant Christopher Real Estate Company 4/2009-12/2010.

Responsible for contract file management, office management for two brokers and ten agents. Greeted visitors, answered telephone inquiries, scheduled meetings, prepared spreadsheets and other correspondence. And, served the broker as needed.

Land Acquisition Assistant Classic Homes of Virginia 2000-2008.

Located non-listed land parcels in Stafford and Prince William Counties for purchase and residential development. Located parcels using public records, tax maps and site visits. Contacted owners by mail and telephone. And, presented developer's purchase contract to sellers.

New Home Sales G&M Homes, Home Sale Temps 1998-1999.

On site model home sales and customer service. Greeted visitors, performed home tours and presented contracts. Guided purchasers through lot selection and interior options. Updated purchasers throughout the construction phase. Presented purchasers with completed home and followed up with homeowners as needed.

Assistant Property Manager Ayre Incorporated 1990-1992.

Commercial property management assistant, 90,000 sq.ft. Handled tenant inquires, collected rent and prepared budget spreadsheets. Contracted vendors for all building repair and maintenance. Processed payroll, taxes, AP and AR. Ordered office supplies, typed correspondence and other duties as needed.

EDUCATION

Bachelor of Arts Mount Saint Mary's University 5/1986.

English and Communications Degree

Certificate Northern Virginia Community College 11/2015.

Workforce Excel 2013- Intermediate

MS Office Boot Camp - Word, Excel & Powerpoint

Certificate Prince William Association of Realtors 2/2000.

Real Estate Licensing Class Completed

ASSOCIATIONS Dulles Regional Chamber of Commerce 2011 to present.

-Roundtable & Special Event Marketing Participant

Manassas Business Council 1995-2000.

-Special Event Marketing & Planning

Prince William Tourism Council 1995-2000.

-City Liaison



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