Human Resources Customer Service
Resume:
JAMES R. MAXWELL, PHR
**** **** ****** ***** ***** Chandler, AZ 85249
480-***-**** actlg4@r.postjobfree.com
HUMAN RESOURCES MANAGER
Delivery through Performance and Leadership
PROFILE
A hands-on Human Resources Professional with a career focused on helping individuals, teams, and organizations maximize their performance by implementing and driving organizational Human Resources programs, practices and initiatives. Confident, highly energized, effective and persuasive communicator with strong interpersonal and organizational skills. Recognized as a motivator and mentor, experienced in organizational development and strategic organizational change.
Trusted partner with senior management, recognized for developing and implementing innovative solutions to meet the needs of complex business challenges. Excellent record of implementing enterprise-wide solutions to drive achievement of goals and bottom line earnings.
A welcome addition to any team, with a demonstrated ability to deliver highly critical projects with tight schedules and budgets, willing and able to function in any role necessary to ensure project success and on-time project delivery.
Able to remain calm and work well in high-pressure situations, possessing communication skills that effectively achieve maximum productivity from every job. Constantly seeking new challenges and process improvements, a professionally driven individual with a strong work ethic and the desire to exceed expectations.
CORE COMPETENCIES
Employee Relations • Recruiting • Problem Identification • Strategic and Tactical Planning
Budget Control • Succession Planning • Process Improvements • Mentoring
Labor Relations • Safety • Organizational Development • Benefits Design
Payroll • Affirmative Action Plans • Compensation • Training and Development
Acquisitions • Project Management
PROFESSIONAL EXPERIENCE
Swan Logistics, LLC Phoenix, AZ 2012 – Present
(GP Logistics, SHGL Global Logistics & CrossRoads Services Group - International Freight Forwarding and Freight Handling Companies)
Director of Human Resources
Reporting to the CEO with accountability for all Human Resources, Safety and Payroll functions supporting multi-state locations “including California” consisting of customer service, corporate office and warehouse employees. Supervise and mentor a staff of three.
Heavy emphasis on employee relations and conducting thorough and objective investigations.
Heavy emphasis on recruiting to include the implementation of outreach efforts in the community. In conjunction with management developed and refined our onboarding program.
Providing performance management guidance to management to include: coaching, counseling and career development. Implemented the DiSC Assessment Program and a Talent Assessment Plan.
Facilitated Interview & Selection and Positive Employee Relations training to all management.
Lead the human resources and safety due diligence process during the acquisition of a company with 250 employees in multi-state locations. Lead the employee communications effort during and after the acquisition.
Lead the human resources and safety effort during four (4) acquisitions of job sites that were awarded to my company as part of a RFP process. Made presentations to potential clients during this process.
James Maxwell Page 2
Swan Logistics continued
Assure HR compliance with all federal and state authorities.
Rolled out the following programs and processes: HRIS & Payroll System, Employee Handbook, New Hire Forms, Safety Program and Manual, Management Training Program, Performance Management System, Employee Survey and a Comprehensive Orientation Program.
During my four years with this start-up organization we have grown from 70 to over 600 employees.
U.S. Foods 2006 – 2012
(Nationwide Foodservice Distributor)
Division VP of Human Resources Phoenix, AZ 2009 – 2012
Subject matter expert reporting to the Division President with accountability for all Human Resources and Safety functions supporting over 600 employees in Arizona consisting of customer service, sales, procurement, finance warehouse and transportation employees. Supervised and mentored a staff of three.
Heavy emphasis on employee relations, management coaching, employee development and recruiting.
Facilitated several DDI Management Leadership courses for managers and supervisors which led to the development of a management team that was aligned with the high performance culture of the organization.
Division VP of Human Resources Lakeland, FL 2006 – 2008
At this U.S. Foods division I supported over 400 employees in Florida. Supervised and mentored a staff of three.
Heavy emphasis on employee relations, management coaching, employee development and recruiting.
Implemented a training and development program through the use of DDI Leadership course curriculum to improve the overall coaching and mentoring skills of management.
Successfully reduced the annual warehouse turnover rate from over 300% to 72% in 18 months by improving the selection and on-boarding process in addition to improving communications through the use of monthly roundtable meetings and start of shift meetings.
Nestor Sales, LLC Largo, FL 2002 – 2006
(AIM Supply & ACE Tool - Nationwide Tool & Equipment Distribution Companies)
Director of Human Resources
Key leader reporting to the CFO accountable for all Human Resources, Safety and Payroll functions supporting multi-state locations “including California” consisting of customer service, sales, corporate office and warehouse employees. Supervised and mentored a staff of two.
Heavy emphasis on employee relations, management coaching, employee development and recruiting.
Assure HR compliance with all federal and state authorities.
Rolled out the following programs and processes: Employee Handbook, Safety Program and Manual, Management Training Program, Performance Management System, Employee Survey, Orientation Program and an Affirmative Action Plan.
The company experienced 80% growth in revenue over the four years that I was there.
Vela Research, LLC Clearwater, FL 1999 – 2002
(Formerly a division of The Home Shopping Network – Designs and Manufactures HD Products)
Director of Human Resources
Reported to the President with responsibility for all Human Resources, Safety and Payroll functions supporting multi-state & international locations consisting of software engineers, manufacturing, warehouse, procurement and finance employees.
EDUCATION
Bachelor of Business, Western Illinois University Macomb, IL
Masters Degree Level Human Resources Management Classes National University
PROFESSIONAL CERTIFICATIONS
Professional Human Resource (PHR) • DDI Leadership Course Facilitator
DiSC Assessment • Predictive Index Behavioral Assessment
PROFESSIONAL AFFILIATIONS
Member Society for Human Resource Management (SHRM)
JAMES R. MAXWELL, PHR
2813 East Indian Wells Place Chandler, AZ 85249
480-***-**** actlg4@r.postjobfree.com
Dear Ciresi & Morek,
I would like to learn more about the Human Resources Manager opportunity at your client in Phoenix, AZ. I am a hands-on HR professional that has a strong background in employee and organizational development, leadership training, performance management, employee relations, recruiting, benefits, compensation, payroll, safety, acquisitions, affirmative action plans and labor relations and have been successful in earning the trust of both employees and management alike.
During my career I have excelled in positions requiring planning, the execution of corporate initiatives, and the ability to serve as a trusted advisor and subject matter expert resource to management. I have benefited my company with my proficiency and discipline, a personal and professional dedication to excellence, and a willingness to go “above and beyond” to ensure success.
I was excited to see your recent posting for this position and I am available for either a telephone conversation or an in-person interview at your earliest convenience.
Sincerely,
Jim Maxwell, PHR
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