Customer Service Engineering

http://www.linkedin.com/pub/tom-langton/a/***/b*b

**********@*******.***

Summary: A dedicated Quality Engineering Technician/Specialist with broad experience in Manufacturing, Engineering and Quality Technologies. Hands on Professional who is focused, detail oriented, passionate, motivated, and builds strong relationships with internal and external suppliers/customers.

Technical expertise:

microVu automated microscope

Scanning Electron Microscope

Microsoft Office

Minitab Statistical Software

Keyence microscope

AutoCAD

Solidworks

Oracle

Six-Sigma yellow belt

EXPERIENCE

Xerium

09/13-01/16

Mechanical Planner

Maintain and order all parts and supplies for individual jobs on an as needed basis. Maintain and order inventory for stock items in mechanical shop.

Communicates the schedule and current lead time of outsourced work to Management Team and customer service personnel.

Works with the Quality Manager to insure inspection reports are complete and accurate.

Responsible for all quoting of jobs to customers and sales engineers.

Manage and schedule outsourced work to machine shops for technical and fiduciary needs.

Provides updates and reports to the Plant Manager regarding problems and issues

State of NH

Department of Employment Security

Resource Center Assistant

04/2013-09/13

Assist Claimants navigating computers

Assist with Front desk Triage

Assist with Reception duties

Other miscellaneous duties as needed.

Velcro USA, Inc.

Assistant Supplier Quality Engineer –2005-2012

1993-2012

Inspected and Validated incoming tooling to Engineering drawings through dimensional analysis methods including but not limited to microscopy for all high end Domestic and International tooling.

Data collection and analysis using statistical quality control procedures.

Generated Incoming inspection reports and charts using Excel and Minitab software for upper management and related supplier Quality review.

Developed Quality procedures/work instructions for the inspection of incoming tooling for acceptance/rejection

Created and maintained individual inspection programs for the microVu for automated optical inspection of incoming tooling.

Created and maintained dimensional data history folders/ files for all high end tooling for Domestic and Internationally for continuous capability analysis.

Revised drawings, procedures and build sheets as needed.

Interfaced with other departments, ITC (Innovative Technology Center), Purchasing department, Quality department and other engineering groups domestically and internationally, on tooling related projects.

Conducted Source inspection at Supplier locations to reduce cycle time to the manufacturing floor as needed and when cost effective to reduce cycle time to the manufacturing floor

Interface with Tooling suppliers technical contacts.

Performed daily incoming inspection/validation of raw materials/purchased parts for textiles plant.

Updated and maintained Technical data sheets and Master list of raw material incoming inspection process

Assistant Tooling Engineer/Tooling Technician -1997-2005

Managed and Maintained the Plastics tooling inventories, data base(s) and management systems

Maintained tooling documentation and traceability

Created and Maintain tooling procedures and build sheets

Coordinated daily manufacturing priorities

Supervised Tooling mechanics

Trained Tooling Mechanics, Domestically and Internationally

Troubleshoot tooling process issues

Generated inventory and management reports

Generated AR’s and requisitions based on inventory and business requirements

Interfaced with ITC and Engineering groups domestic and international on tooling projects

Interfaced with Tooling suppliers technical contacts and our tooling department.

Developed and carryout continuous improvement efforts for tooling related issues.

EDUCATION

NEW HAMPSHIRE TECHNICAL INSTITUTE, CONCORD NH

AS in Engineering Technology, Major in Manufacturing Engineering Technology

AS in Engineering Technology, Major in Mechanical Engineering Technology

CERTIFICATES

AIAG RABQSA Certified ISO9000 (QMS) Competency based Internal Auditor training

Certified SolidWorks Associate (CSWA) (DASSULT SYSTEMS)

C-AZL84NHASF

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