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Customer Service Sales

Location:
Saint Augustine, FL
Salary:
300
Posted:
February 19, 2016

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Resume:

Brian Tumlinson

*** * ****** **. **. Augustine, FL.

281-***-**** actl41@r.postjobfree.com

Objective

To obtain an entry level position in the Maritime Industry. My ultimate objective would be to obtain a First Mates license of unlimited tonnage. I understand that I may have to prove myself, and I am totally motivated to do whatever is required of me to meet this goal. I will accept any position with your company that will help kick start my Maritime career. My credentials are all current. I am ready to go on short notice, and look forward to becoming a crew member. I will always work closely with my supervisors. I will be a true asset to your company and its mission.

Maritime Credentials

United States Merchant Mariner Credential – Ordinary Seaman / Wiper / SD(FH) / STCW2010 Basic Safety

Transportation Workers Identification Credential

United States Passport

Professional Skills

Competitive, astute and dedicated management professional, offering progressive background and skills overseeing daily operations of the business, ensuring compliance with all company standards, including product/service delivery, sales, marketing, customer relations, inventory control, maintenance of building, staff management, recruiting and retention of team members, and financial accountability ensuring that the highest quality products and services are delivered to each customer.

Combine strong planning, organizational and communications skills with the ability to independently plan and direct business affairs.

Areas Of Expertise

Operations Management

Strategic Planning & Forecasting

World-Class Customer Service

Human Resources

Team Leadership/Motivations

Cost Avoidance, Reduction & Control

Revenue & Profit Growth

Strategic Sales & Marketing

Coaching, Mentoring & Training

Work Experience & Accomplishments

Location Manager: WASH DEPOT HOLDINGS INC. Houston, TX 2007-2009 / 2010-2014

Manage all operations of this full service car wash company with over 10k washes per month. Accountable for supervising over 45 employees, preparing annual budget, analyzing P&L/S&L, and coordinating all supplies, including chemicals, office supplies, tools, etc.

Train and supervise staff to ensure complete, timely and consistent work results.

Increased profit revenue by over 50% in three different locations. Location 1: 22k to 89K. Location 2: 67k to 189K, Location 3: 50K to 114K.

Repaired/maintained all carwash equipment.

General manager: Express Automotive group(car wash) Houston, TX 2009-2010

Managed car wash and lube center including developing and achieving operation budgets, training and supervising over 35 employees.

Established and maintained customer relationships.

Consistently updated owner on revenue, labor, etc.

Train, hire, and terminate employees.

Repaired car wash equipment.

Mortgage Loan Officer: RYLAND HOMES Houston, TX 2005-2007

Represented Ryland Homes in local territory by developing and maintaining relationships with realtors and new home sales consultants. Promoted competitive mortgage products, services, and programs in assigned real estate offices.

Directly responsible for educating customers on different types of loan option, analyzing credit reports, calculating salaries and mortgage payments, and preparing file for processing/underwriting.

Originated and closed quality loan volume, and increased capture rate through sales and marketing activities.

Spearheaded growth achieving 20 million funds annually.

Mortgage Loan Officer: COUNTRYWIDE MORTGAGE Sugar Land, TX 2001-2005

Represented Countrywide Mortgage and originated residential real estate mortgage loans in the Sugar Land, TX area. Developed and maintained existing client relationships and identified and pursued potential new customer opportunities.

Prepared home mortgage loan applications; reviewed, evaluated, and recommended approval of such applications for FHA, VA and Conventional real estate loans.

Generated and originated new loan packaging services.

Ensured loan applications were complete and accurate according to policy and for delivery to underwriting for approval.

Recognized as top producing mortgage loan officer (in Region) for 4 consecutive months (46 million YTD fundings).

#1 in customer service 2 consecutive years (for entire company).

General Manager: CABANA CARWASH Houston, TX 1997-2001

Managed daily operations, including developing and achieving operating budgets, training and supervising 26 employees, sales, marketing, customer service, and performing administrative duties.

Prepared annual budget, analyzed P&L's/S&L's, and enforced policies and procedures.

Managed and closely monitored monthly inventory.

Education & Professional Development

High School Diploma

Seaschool Maritime Training Center



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