Customer Service Administrative Assistant

Ching Ling Chang

**** ******* ***** ******* ** **024

678-***-**** (Cell)

***************@*******.***

Executive Profile

Bilingual Customer Service Representative

Everyday Restaurant Product From Oct 2014 – Nov 2015, Atlanta, GA

Responsible for managing all aspects of customer orders from entry to product delivery. Ensure inventory is available to meet those needs. Make sure customer orders are paid before processing the orders.

Manage customer issues and complaints. Coordinate shipping etc.

Receptionist/Administrative Assistant (Medical)

Forever Care Ob/Gyn From Aug 2013 To Oct 2014, Duluth, GA

Versatile professional administrative assistant adept at providing customer support, streamlining office operations and able to multi-task in a fast pace environment. File maintenance, verify patient’s insurance coverage, collect payments, take patient’s vital statistic, schedule appointments. Co-ordinate surgery date, time and prepare specimens for pick-up.

Replenishment

Michaels Arts and Craft From Sept 2012 To Aug 2013, Suwanee, GA

Replenishes merchandise to sales floor from the stockroom.

Greet customers in a friendly, courteous manner. Assist customer or others in locating needed merchandise, materials or supplies. Support fellow associates as a team.

Starting A Family & Nursing From Jan 2008 to Sept 2012, Suwanee, GA

My husband and I decided to start a family. I needed time to recover from a procedure recommended by my Ob/Gyn before starting a family. We finally have a daughter, Naomi in Oct 2009. I stayed at home to look after Naomi full time.

Real Estate Agent From Aug 2005 To Dec 2007, Alpharetta, GA

Having finally received my green card on June 2005, I took a real estate course to become a Real Estate Agent.

I became a Licensed Realtor with Metro Brokers in Jan 2006. I have solicited home and business sellers and buyers, compared a property with recently sold similar properties to determine its competitive market price, promote sales of properties through advertisements, open houses, and participation in multiple listing services, coordinate appointments to show homes to prospective buyers.

Home Maker From Jan 2002 To Jun 2005, Alpharetta, GA

I came to join my husband who has found employment here in the United States January 2002.

At that time, after September 11, I had to wait for a long time to get employment visa and was not able to work.

Administrative Assistant

Tokio Property Services Pte Ltd From Feb 2000 To Jan 2002, Singapore, Singapore

Detailed-oriented administrative assistant handled multi-faceted responsibilities encompassing customer service etc.

Perform clerical tasks such as managing office supplies, photocopying, faxing, word processing, organizing files etc. Have a sense of urgency and have excellent customer service, communication and follow up skills

Information System Executive

Tibs Motors Pte Ltd From Oct 1997 To Nov 1999, Singapore, Singapore

Accomplished executive with solid experience managing various levels of projects such as the inventory system, tire inventory system and employee uniform system etc. Involved in software development. Responsible for in-depth analysis of application needs, design, development, testing, documentation, implementation maintenance and review for users from all levels within the company.

Maintain existing user applications, modify and enhance programs as needed.

Analyst Programmer

Tokyo Pigeon Mfg Pte Ltd From Nov 1991 To July 1993, Singapore, Singapore

Hardworking executive with solid experience managing various levels of project eg inventory system, purchase order system.

Involved in full life cycle software development. Responsible for analyzing user needs, design, maintains, documents and application testing, implementation, maintenance and review for users within the company.

Programmer/Marketing Executive

Rose Computer Pte Ltd From Feb 1989 To May 1990, Singapore, Singapore

Service-driven Programmer/Marketing Executive involved in administrative duties.

Involved in system development, system documentation, systems testing for users in various companies. Promoted DOS based multi-tasking software.

Skills Highlight

•Proficient in Windows, Microsoft Word, Excel and Power Point

•Strong organizational and time management skills

•Strong problem and decision making abilities skills

•Adaptable, Self-motivated

•Multi-task in fast pace environment

•Able to type 55 words per minute

•Speak English, Chinese and Cantonese

Core Accomplishments

Bilingual Customer Service Representative

oManage customer orders, customer issues and complaints

oEnsure inventory meets customer order

oMaintain communication with customer

oEnsure meeting customer delivery dates

oCoordinate shipping

Receptionist/Administrative Assistant (Medical)

oCheck patient in and out

oVerify patient’s insurance coverage

oCollect payments

oMaintain liaison with hospital, laboratories, doctor offices

Replenishment

oAbility to work in a team environment

oAbility to communicate effectively

oReliable

oTeam player

Administrative Assistant

oGreet customers

oHandled phone calls

oGeneral administrative duties

oManage office supplies and equipment

Information System Executive

oMaintained system consisting of Inventory, Uniform Inventory, Tire Inventory on AS 400

oInvolved in migrating from AS 400 computer system to Oracle computer system.

oWrite and maintain development/programming documentation, as well as user guides.

oConducted group/individual system training with users from all levels within the company

Analyst Programmer

oInvolved in analyzing user needs, design system flowchart

oDevelop and maintain Order Entry system, Inventory system on Fujitsu As400 using Cobol.

oAlso involved detailed testing and documentation of the systems.

oConducted group/individual system training with users from all levels within the company.

Programmer/Marketing Executive

oSoftware development using Dbase III +

oTesting and documentation

oUser training & support

oMarketed DOS base multi-tasking software

Education :

School Level Year

New Town Secondary School (Singapore) GCE 'O' Level 1985

Informatics Computer School (Singapore) Diploma In Computing Studies 1988

TMC Computer School (Singapore) Higher Diploma In Computing Studies 1990

Staffordshire University (United Kingdom) Bachelor of Science in Computing Studies 1991

University of Westminster (United Kingdom) Master of Science in Decision Sciences 1996

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