MARIJA ZIGIC

***/***-****

actkx2@r.postjobfree.com

BACKGROUND SUMMARY:

Credit Collections/Account Receivable Professional with extensive experience in diverse areas of manufacturing. Strong relationship development skills and attention to detail that contributes to effectively meet deadlines in a timely and professional manner.

PROFESSIONAL EXPERIENCE

WMS GAMING, INC., Waukegan, IL 2009 to Present

Division of Scientific Games, recently purchased Bally Technologies in Las Vegas, NV. Manufacturer of slot machines, video lottery terminals and software for casinos.

Credit Analyst

Managed a credit portfolio of 186 national casino customers including MGM, Wynn-Encore and Station Casinos.

Participated on team to identify issues during implementation of Oracle operating system, expediting resolution to ensure timely and accurate invoice payment.

Identified systematic billing issue and partnered with field service team to develop and execution a correction resulting in increased efficiency in meeting collection goals and 90% decrease in inbound field service invoice inquiries.

Responsive to adverse trends in sales terms, following both the Credit Hold and SOX policies to minimize risk of loss for the company.

Created monthly forecast reporting to finance management on assigned portfolios.

Made initial credit line recommendations for new customers based on research obtained through D&B, various news articles.

Negotiated with customers, finance and sales management to develop alternative payment solutions for delinquent accounts.

BUEHLER, LTD., Lake Bluff, IL 2003 to 2009

Division of Illinois Tool Works, Glenview, IL. Global leader developing and supplying quality metallographic consumables/equipment to material scientist.

Accounts Receivable Specialist

Managed a credit portfolio of over 200 global customers and distributors and $5 million in receivables.

Ensured SOX compliance as regulated by the US was not compromised.

Calculated and issued sales commission to international distributors upon verification that invoices were paid.

Applied lockbox and credit card payments to customer accounts utilizing SAP.

Managed month end close procedures during Credit Manager’s leave of absence including journal entries and balancing ledger in addition to that of my own responsibilities.

MARIJA ZIGIC

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CARDINAL HEALTHCARE., McGaw Park, IL 1999 to 2003

V. Mueller Division – Manufacturer and distributor of surgical instruments and products.

Customer Care Representative

Processed orders, handled returns, executed prompt credit and rebilling to ensure issues were resolved to the customer’s satisfaction. Responded to technical questions regarding surgical instrumentation and cross-referencing of competitor products.

HEYER-SCHULTE NEUROCARE, L.P., Pleasant Prairie, WI Prior to 1999

Manufacturer and distributor of hydrocephalic shunting products, Redmond Surgical instruments, Camino ICP (IntraCranial Pressure) monitoring devices and NeuroNavigational endoscopic instruments.

Senior Customer Care Specialist

Responsible for 24 hour emergency “On-Call” help line for critical care equipment via beeper and cellphone.

Completed all incoming requests for quotations, orders and lead times.

Assisted Accounting department in their investigation of non-payment issues and payment disputes.

Coordinated international shipping documents, customer labels and sterilization certificates.

DOMINO AMJET, INC., Gurnee, IL

Manufacturer of industrial inkjet printers used for bar-coding various products.

Customer Service Specialist: Processed international orders, returns and credit rebills; prepared all international documentation.

US BANK, N.A., Northbrook, IL / Milwaukee, WI

Twenty billion dollar plus financial and lending institution.

Held progressively responsible positions in accounting, auditing, training and customer service. Conducted impromptu bank teller and vault cash audits. Trained new customer service personnel.

Calculated and converted international currency into domestic rates. Worked with and sent wire transfers.

AREAS OF EXPERTISE

Collections

P & L Statements

Credit Analytics

SOX Compliance

TECHNICAL SKILLS

SAP, Oracle, Word, Excel, Outlook

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