Anna Gilliam

***** ***** **** *****

Providence Forge, VA

804-***-****

actktd@r.postjobfree.com

Education 03/2015-10/2015 Blue Ridge Job Corp Center Marion, VA

Medical Administrative Assistant

Certified Medical Administrative Assistant

HIPAA Certification

American Red Cross CPR and First Aid Certification

Certified Electronic Health Record Specialist

Certified Medical Billing and Coding Specialist

12/2014 Adult Education Center Richmond, VA

General Education Diploma

Work History 10/2015-present Insight Global Glenn Allen, VA

Customer Service Representative

Assisting customers by providing information and resolving their complaints.

Greet customers and ascertain what each customer want or needs.

Entering information into to the system for new customers.

Giving customers information about claims and prescription prices.

09/2014-03/2015 McDonald’s Richmond, VA

Cashier

Receive payment by cash, check, credit cards, vouchers or automatic debits.

Issue receipts, refunds, credits, or change due to customers.

Assist customers by providing information and resolving their complaints.

Establish or identify prices of goods, services or admissions, and tabulate bills using calculators, cash registers, or optical price scanners.

Greet customers entering establishment

02/2014-03/2015 Jacook Inc Chesterfield, VA (volunteer work)

Adminstrative Assistant

answering multiple phone lines and properly directing the call

Scheduling events such as lunches, parties and promotional events.

Handling the daily calanders, appointments, meetings.

Helping the manager with some personal errands.

Light cleaning of the office.

Restocking supplies before clients and employees come in.

03/201*-**-**** White House Black Market Glenn Allen, VA

Retail support/ Sales associate

Greet customers and ascertain what each customer wants or needs.

Describe merchandise and explain use, operation, and care of merchandise to customers.

Assists customers by providing information and resolving their complaints.

Compute sales prices, total purchase and receive and process cash or credit payment.

04/2012-10/2013 Rite Aid Richmond, VA

Cashier

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Issues receipts, refunds, credits, or change due to customers.

Assist customers by providing information and resolving their complaints.

Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers or optical price scanners.

Greet customer entering establishment.

Volunteer Work

Blue Ridge Job Corp Cafeteria

Blue Ridge Job Corp Residential

Work Related Skills

Demonstrate the ability to maintain business records (inventory, office keys, passwords and invoices).

Understanding of the importance of office policies and procedures.

Proper use of grammar, sentence structure, spelling and punctuation through written communication.

Ability to describe methods for growth and advancement within the medical administrative assistant occupation, including that requirements for addition education and skill certifications.

Computer Skills

Microsoft Word, Microsoft Outlook, Excel, Power Point

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