Gayle P. O’Brien

** ****** **

Uxbridge, MA *****

508-***-**** / actksj@r.postjobfree.com

Summary of Qualifications

A highly motivated, detail oriented individual with 30+ years of experience in the banking and appraisal industry. This includes but is not limited to strong administrative skills, mortgage processing, real estate appraisals, consumer lending, collections and customer services. Computer skills include Microsoft Word, Excel, Outlook, ACI and Quicken.

Work Experience

ServiceLink a Black Knight Financial Company, 1200 Cherrington Pkway, Pittsburgh PA

Quality Assurance Analyst,Review Appraiser 5/2007-11/2015

● Review Residential Appraisals for accuracy based on Appraisal standards, client and Federal

guidelines.

● Communicate with appraisers by telephone and email for needed clarification, corrections or revisions.

● Review Employee Relocation Appraisal reports for accuracy based on appraisal standards according to the ERC guidelines and client requirements and prepare review sheet.

● Contact appraisers by telephone, fax or email for needed corrections.

● Work with Regional Managers and Agents as liaison.

● Assist clients with appeals on completed appraisal reports.

● Worked closely with Management to train employees during a business transition.

Wachovia Dealer Services, currently known as: Wells Fargo Dealer Services, 1500 West Park Dr. Westboro, MA

Loan Service Counselor, Collections 5/2005-5/2007

● Accounts Receivable,Service consumers with inbound and outbound collection related calls

auto loans.

● Research payment history for misapplied payments & collateral protection insurance

● Accurately quote account payoffs to consumers, dealerships and banks.

● Assist consumers with the resolutions of delinquent accounts and educate consumers on contractual terms and obligations.

LSI/Market Intelligence, Birch St. Milford, MA

Vendor Coordinator/Senior Dispute Analyst/Review Appraiser 7/2000-2/2005

● Assist high profile clients with property evaluations and Residential Appraisals while being sensitive to their specific requirements

● Promoted excellent customer service, while overseeing and resolving escalated clients issues.

● Developed and grew the the dispute department from a two person team to an eight person team. In 2000 the department handled over 4,000 disputes vs 2004 with 9,000 plus disputes.

● Trained new analysts in the dispute process as well as overseeing the daily quality and quantity of work.

● Utilized time management and interpersonal skills in troubleshooting client issues in a timely manner, worked with Regional Managers as liaison.

● Worked with all departments to achieve the goal of good quality property evaluations/appraisal reports while meeting clients turn-time and quality of work, negotiated fees with appraisers.

Maria Hopkins Associates, Holden, MA

Residential Real Estate Appraiser, Trainee 11/1998-7/2000

● Complete estimations of property values, taking into account such factors as depreciation, replacement costs, value comparisons of similar properties, and income potential.

● Measure and sketch the subject the property to be used in the appraisal report to support the findings.

● Inspect properties to evaluate quality of construction, special features and functional design.

● Prepare written residential appraisal reports to estimate property values, outlined methods by which estimations were made to meet appraisal standards.

● Search public records for transactions such as property sales history, deed information and assessments.

● Research and review documents pertaining to the subject property, including any purchase & sales contracts,deed restrictions, condominium documents and leasehold agreements.

Milford Federal Savings & Loan Assoc. Milford, MA

Management Trainee/Teller/Mortgage Processor/Collector 1992-1997 / 1987-1988

● Work closely with the Manager of each department in order to perform the duties in their absence.

● Provide customer service both in person and by telephone, bookkeeping, accounts receivable, handle high volumes of cash, balance cash drawer and general ledger.

● Mortgage loan processing includes but is not limited to: retrieving and reviewing credit reports, verification of loan documents, ordering plot plans, appraisals and preparing documents for Board approval and closing attorneys.

●Assisted in the development of tax collecting procedures, worked closely with tax collectors in the collection of real estate taxes for residential mortgages, collected delinquent mortgage payments in a high pressure environment, prepare foreclosure documents, prepare documents for attorneys for properties going to auction.

Education

Center for Financial Studies @ Fairfield University: Management Skills & Techniques, Consumer Lending.

American Institute of Banking @ Wagner College: Accounting, Bookkeeping, Principles of Supervisory Management.

JMB REsidential Real Estate Courses: Basics of Real Estate Appraising, Appraising 1-4 Family Properties,Uniform Standards of Professional Appraisal Practices (USPAP Certified exp 11/2016.

Contact this candidate