Thomas F. DiOrio, Jr.

*** ******** *****, ********, ** 13219

315-***-**** • actkq7@r.postjobfree.com

Operations Management • Lean Manufacturing/CI • Customer Service

Quality Assurance • Inventory Management • Project Management • Supervision

Professional Summary

Energetic, goal-oriented professional with outstanding leadership skills and a track record of continuous improvement in the manufacturing environment. More than six years of strong customer service and technical support at the customer plant level. Solid background in production planning, inventory control, distribution, scheduling, capacity planning, lean manufacturing/ Six Sigma, and total productive maintenance (TPM). Experienced in customer and vendor relationship building. Contribute to bottom-line profitability through continuous improvement methodology and process improvements.

Highlights of Experience (1995 to Present)

Carrier Corporation/Transicold Division

Supervisor-Distribution

• Direct an 18-member team of warehouse associates in the processing of customer replacement component orders.

• Lead Continuous Improvement projects in support of UTC Operating System-ACE (Achieving Competitive Excellence).

• Conduct weekly safety meetings and bring open actions to closure.

• Supported daily cycle count program.

• Manage and maintain C-TPAT procedures for inbound/outbound containers.

• Role model UTC’s high ethical standards and code of conduct.

• Ensure that work team understands and supports the focus on operational excellence.

Key Accomplishments:

• Achieved a 99.96% on-time performance for 24-hour Emergency Order Processing against a goal of 100.0%.

• Realized goal of 99.99% for daily orders with a cycle time of 48 hours.

• Attained the ACE Associate status of achievement within the Corporate ACE Operation System.

• Completed 15 on-line Corporate Ethics classes.

• Accomplished a No Recordable Accidents, No Lost-Time Accidents status for work/group in fiscal 2014.

Berry Plastics Corporation

Manufacturing/Quality Engineer

• Provided quality, technical, and continuous improvement support to East Coast Customer Base.

• Represented and supported Corporate Engineering and Product Development by traveling to customer sites to

oversee successful implementation of new product and product modifications testing.

• Initiated Root Cause/Corrective Action analysis for quality issues and provided report to the customer.

• Consulted with vendors on quality issues, improvement opportunities, and prototype development.

• Led in-plant continuous improvement teams for identified cost reduction and sustainability projects.

• Participated on customer ideation and continuous improvement teams.

Key Accomplishments:

• Developed an employee exchange program with geographically close customers that promoted greater

understanding of work environments, familiarization of processes, better quality control and relationships.

• Conveyed the “voice-of-the customer” dissatisfaction with product quality to manufacturing, effecting a

complaint decrease of 375 incidents/year to 55/year.

• Achieved $475M of hard cost saving improvements and significant sustainability results in product packaging.

Crouse Hinds ECN, Division of Cooper Industries

Business Unit Manager

• Oversaw direct planning, engineering, quality, staffing, and execution of various business units within a

focused factory (Small Fittings, Commercial and Industrial fittings, Bodies/Covers Units).

• Managed up to 185 salaried and hourly employees with budgets of up to $11.5M and sales of up to $61M.

• Administered the Syracuse shipping/distribution responsibilities for all finished products and WIP.

• Directed off-shift, plant-wide factory supervision.

Crouse Hinds ECN, Division of Cooper Industries (Continued)

Key Accomplishments:

• Spearheaded manufacturing plans for distribution of new product offering for the Canadian electrical market, resulting in an on-time market introduction and a first year sales impact of $1.2M and 135,000 units.

• Achieved 98% customer order fill rate for 350 Stock Keeping Units (SKU’s) and a 97% customer satisfaction rate for non-stock products.

• Achieved 96% order fill rate for 475 SKU’s and a 95% customer satisfaction rate for non-stock products.

• Implemented Kanban inventory control system into business unit and realized $380,000 inventory reduction.

Manager, Plant Maintenance

• As Plant Maintenance Manager, directed the maintenance of plant manufacturing equipment (1,200 units) and facility electrical and plumbing systems. Administered all OSHA required inspections.

Key Accomplishments:

• Initiated work order system that provided improved customer service and allowed for direct input into MAXIMO Computer Managed Maintenance System (CMMS).

• Implemented TPM program for 65 CNC machines that included standard work instructions.

• Planned and initiated deployment program for maintenance personnel to plant business units (9) in support of lean manufacturing strategy.

Project Manager, Improvement Operations Office

• As Project Manager, facilitated the Crouse-Hinds Business Process based on Toyota Production Systems-Lean Manufacturing to all employees of the division.

Key Accomplishments:

• Developed and presented Lean Manufacturing training materials for Syracuse facility and plants in North Carolina, Maine, and Virginia.

• Led 23 Kaizen factory improvement events in various Crouse-Hinds manufacturing locations.

Relevant Employment

• Carrier Corporation, RCD Warehouse-Supervisor (Permanent Position), Syracuse, NY, 2/2012 to Present

RCD Warehouse-Supervisor (Temp. Position), Syracuse, NY, 8/2011 to 2/2012

• Berry Plastics Corporation, Syracuse, NY – Manufacturing/Quality Engineer, 2004 to 2011

• Carrier Corporation, RCG Warehouse – Supervisor (Temp. Position), Syracuse, NY, 7/2003 to 9/2003

• Crouse-Hinds ECN, Division of Cooper Industries, Syracuse, NY

Business Unit Manager (Small Fittings Unit; Commercial and Industrial Fittings Unit), 2000 to 2002

Business Unit Manager (Small Fittings Unit; Bodies/Covers Unit), 1999 to 2000

Manager Plant Maintenance, 1997 to 1999

Project Manager – Improvement Operations Office, 1995 to 1997

Training/Certifications

• Six Sigma Green Belt Training, 2008

• Past certification and membership in the Educational Society for Resource Management (APICS)

Education

• Bachelor’s Degree in Geology, Syracuse University, Syracuse, NY

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