Customer Service Representative
Resume:
DONNA LEE REYES
*** ********* ******, *******, ** 32725
**********@***.***
Summary of Qualifications
Proficient in Microsoft Word, Excel and Outlook.
Committed to providing excellent customer service.
Outgoing personality with expertise in developing relationships.
Excellent Organizational, Self-Motivating and Documentation Skills.
Team Orientated, Results driven and Quality Focused.
Outstanding Decision-Making and Problem-Solving Skills.
Employment History
Fast Track Financial Services Division Of Corner Stone Legal Group. 6/2015- 12/2015
Debt Specialist
Answer incoming calls /Internet leads
Set up profile for new clients
Set up Budget for Clients. See if qualifed for assistance with our program
Write up contracts
Take payments by Phone
Follow up with each client
Solve clients complaints or issues that may occur
Toyota Financial Service/Alorica 1/2015 – 2/2015
Customer Service Representative (Contract)
*Accountable for accurate and timely handling of all aspects of customer account maintenance, collection and liquidation transactions for assigned portfolios
*Responsible for working accounts efficiently in order to maintain consistent follow-up and account compliance to retrieve payment history
*Investigate, research and negotiate to resolve various questions regarding payment status
*Evaluate and limit loss exposure; provide customer-oriented service and problem resolution in accordance with established guidelines
*Analyze account characteristics and negotiate with customer on acceptable arrangements to bring their account current and/or recommends appropriate solutions
*Use appropriate collection and skip tracing tools to maintain delinquencies, repossessions and losses at or below corporate objectives.
*Document activities on customer accounts such as: title release, title follow-up, account maintenance, bankruptcy status, total loss, transfer of equity and lease
Al Hendrickson Toyota 3/2014 – 11/2014
Receptionist (Department Closed)
*Answer all incoming calls to attract potential customers by answering product and service questions and suggesting information about other products and services
*Open and maintain customer accounts by recording account information
*Resolved product or service problems by clarifying the customers complaint and determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution
*Maintain financial accounts by processing customer adjustments
*recommend potential products or services to management by collecting customer information and analyzing customer needs
Arrigo Dodge Chrysler Jeep Sawgrass 1/2013 – 1/2014
Receptionist (Moved)
*Created, organized and provided documents, reports and information to department and external clients
*Sorted, distributed and followed up on incoming communication data, including faxes, letters and emails
*Interacted with organizational staff, executives, clients, vendors and visitors on a daily basis
*Organized the scheduling of client meetings
*Provided accurate product information
*Served multiple customers, discovered their needs, and made recommendations to generate sales
Major Chrysler Jeep Dodge 8/2005 – 10/2012
Customer Service Representative (Relocated to Florida)
*Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.
*Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
*Check to ensure that appropriate changes were made to resolve customers' problems.
*Determine charges for services requested, collect deposits or payments, or arrange for billing.
*Refer unresolved customer grievances to designated departments for further investigation.
*Review warranty policy terms to determine whether a particular loss is covered by warranty.
*Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
*Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
*Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
*Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
*Respond to all internet inquiries.
*Follow up with all sales calls and internet leads
*Excellent with working with Sales Managers with customer quote inquiry or phone request.
Jewish Board of Family Children Services 6/1996 – 11/2002
Office Manager
*Resolve Residence complaints and answer Residence questions regarding policies and procedures.
*Supervise the work of office, administrative, and customer service employees to ensure adherence to quality standards, deadlines, proper procedures and correcting errors and problems.
*Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.
*Implement corporate and departmental policies, procedures and services standards in conjunction with management.
*Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
*Train and instruct employees in job duties and company policies and arrange for training to be provided.
*Evaluate employees’ job performance and conformance to regulations and recommend appropriate personnel action.
*Review records and reports pertaining to activities such as rent collection, petty cash, payroll, and monitor work activities.
*Recruit, interview and select employees.
*Responsible for all attorney liaison and preparation of housing court documents.
*Responsible for ordering all office equipment and supplies when needed.
*Reviewed all invoices for appropriate documentation and approval prior to payment.
*Prints and obtains signatures on all accounts payable checks to distribute as required
*Acted as liaison between corporate and departments.
*Maintained accounts payable reports, spreadsheets and corporate accounts payable files.
Education High School Equivalency
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