Financial and Accouting Administrator HR Administrator, French Transl

DOUMOU A MVOMO CHRISTINE AXELLE

E-Mail:actkp2@r.postjobfree.com ~ Contact: 0063 999-***-****-09173359630

Financial and Accountant Administrator

HR Administrator, French Translator, Customer service representative and IT helpdesk support, Financial and accounting adminitrator

PROFESSIONAL ENHANCEMENTS

•French Translation

•Clientele welcome and management

•Customer Service Representative

•Telemarketing and Telesales

•Tele-maintenance

•IT Support representative

•People Management

•Accountancy

•HR Delivery Services (EDM & PAYROLL)

•Process Documentation

•Business Economy, Financial analysis: Functional analysis, Analysis of the treasury, Choice of investments, follow up of lending and borrowing funds and payout recover.

•General Accounting: Analytic accounting, provisional accounting and Societies accounting.

•Control of Management: Calculation and Analysis of the Costs, Analysis of the Gaps.

•Data processing: mastery of the software Office (WORD, EXCEL, PUBLISHER, OUTLOOK); Adobe Photoshop (Designing); ORACLE (Advised HR), SAP, PEOPLESOFT (HR Management), Service Now System Management

ORGANISATIONAL EXPERIENCE

IBM GLOBAL PROCESS SERVICES, Nuvali-Laguna (Philippines): August 14-This day

HR French Ressource, Payroll Administrator, French Translator, EDM officer, People Service

KT Team member assigned to Budapest (Hungary) for 30 Days

Task handled: End to End Payroll Processing: Pre-payroll data entries (new hired inputs, termination processing up to vacation and severance payment, saving plan update, compensation and benefit, maintain LOA)

Execute payroll (Running and validation of payroll reports, Advance Payment, Off-Cycle payment, Bank Reject processing, Manual Payment)

After payroll Processing

Creation and update of Job aid and DTPs

Employee Data Management

French Resource: Translation of Reports, Job aid and DTP creation and update, Work recorded session, Payroll and EDM (Employee Data Management) request, emails from client.

Effectively maintained case records confidential for all registered branches.

Contact center queries: Handling all payroll queries with regard on pay discrepancies, salary adjustment, additional payment, ROE (record of employment), timesheet processing, Tax queries, additional hours unpaid, benefits and compensation, work schedule, premium… All these queries come from employees.

Data processing: mastery MS Office (WORD, EXCEL, PUBLISHER, OUTLOOK); SAP and PeopleSoft for payroll processing, Service-Now ITSM for payroll and EDM request, ORACLE for Clients queries, creating cases and escalate to the right team to resolve them

ADITYA BIRLA MINACS, Makati- Philippines: July 13-July 14

As customer service representative (CSR) for card acquisition process and credit wise insurance process

Top performer as insurance adviser, best sell per hour (SPH) and best Right Person contacted (RPC) conversion, best customer care quality

Task handled: Customer Care Representative: Receive Call’s and Email’s from Customer, assist them about their query, Make a follow up about the pending case and provide update to customer, Help customer to resolves their problem about their account, Increase Customer satisfaction,

French Resource: handling inbound call in French for clients complain or application for Credit card or Insurance,

Handling outbound calls in French and English to sell credit card to potential customer or to advise to apply for an insurance on the credit card balance.

Report all call issues in English to the direct supervisor.

COMPUTER OFFICE” La Cachette”, Mbalmayo Cameroon: April 13 –jun 13

Joined as internship, IT service support

Task handled: Computer Maintenance: data backup, updating anti-virus, verifying system status and hard drives, purchase of new equipment, Tele-maintenance, Provide restorative or maintenance actions to resolve end-users issues, Troubleshoot MS office, windows and hardware, and network related issues

Helpdesk Support: Receive Call’s and Email’s from Customer, assist them about their query, Make a follow up about the pending case and provide update to customer, Help customer to resolves their problem about their account, Increase Customer satisfaction,

Escalate problems to the next level of support required, Utilize basic knowledge to resolve issues

HOLLYWOOD PRESSING, Mbalmayo Cameroon: September 12-February 13

As a receptionist

Task handled: Welcome customers; Register their clothes and maintain accounting on a daily basis, ensure on client satisfaction and contact resource between the production and customer

COMPUTER OFFICE”La Cachette”, Mbalmayo Cameroon: July 12 – August 12

As manager computing secretary

BANK”ALPHA FUND S.A", Yaoundé: August 10 –September 08

Joined as internship

Task handled: Clientele welcome and management of counter, salary payout, maintain daily financial report, assist client whom would like to withdraw or send money from their account to others, perform bank remittances, Short and Long-term Loan processing, perform a recovering until full payment, international transaction, money change, team management

UNIVERSITY COMPLEX ESG-ISTA, Douala Cameroon: June 10 - July 10

Joined as internship

LEARNING ACCOUNT

•IBM Certification : Engineering Cyber security attacks, January 2015

•Certificate of IT service representative on Computer maintenance, from Informatics Institute Yaoundé, January 2013 – April 2013

•Bachelor of Finance and Accounting processing from University Complex ESG-ISTA, Douala Cameroon 2010-2011

•BTS (Diploma of Senior Technician) of Banking, accounting and finance processing from University Complex ESG-ISTA, Douala Cameroon 2008- 2010.

•GCE Ordinal Level; from Jean Paul II College, Mbalmayo, Cameroon from 2000 - 2008.

PERSONAL SNIPPETS

Address : #2866 Maria aurora St, J.P Rizal, Makati City, Manila-Philippines

Type of VISA : 9G WORKING VISA

Languages Known : French (French native and Canadian French known very well), English and basic Spanish

Nationality : Cameroonian

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