Administrative Assistant Customer Service

Danna S. Odum

*** ***** ******

Forest Park, Georgia 30297

Cell: 770-***-****

******@*****.***

Professional Skills:

Highly Responsible and Ethical: Experienced in handling confidential information and maintaining records, High level of accuracy, Ability to thrive in a fast-paced environment, excellent follow-through behavior, Strong Team Player.

Organized and Motivated: Self starter, Detail orientated, Skilled in maintaining order and adapting to ever changing challenges, Able to multi-task long and short-term priorities to generate desired results, Strong analytical skills.

Exceptional Customer Service: Strong communication skills, Pleasant, Professional interpersonal skills with a Problem-solving orientation.

Adaptable to New Technology: Excellent computer and database management skills, Experienced in Medical Manager, Management Plus, Nexgen, Microsoft Office, including Word, Excel and Outlook.

Professional Experience:

Aug 2011 to Present Georgia Ophthalmologists, LLC formally M. Michael Pulliam, P.C.. Covington, Georgia

Administrative Assistant: Accounts receivable, Credentialing, Professional and Outpatient Facility Billing, Collections, Patient financial counseling, Posting of EFT/Paper Payments, Electronic and paper filing of primary/secondary claims, Benefit Verification, Skilled in researching and resolving denied claims, Knowledge of ICD-10 coding, Staff Training, Experienced in Nexgen EPM/EHR software.

Nov 2009 to Aug 2011 M. Michael Pulliam, PC Covington, Georgia

Administrative Assistant: Credentialing, Benefit Verification, Patient financial counseling, Collections, Payment posting, Electronic and paper filing of primary/secondary claims, Researched and resolved denied claims, Medical records, Staff Training.

Nov 2006 to Jul 2008 Mark Shurett, D.D.S., PC Conyers, Georgia

Administrative Assistant: Accounts receivable, Collections, Responsible for posting patient and 3rd party payments, insurance write-offs, charge adjustments, discounts, deductibles, co-payments and non-covered charges, Determined and created refund lines in system for overpayment from patients and 3rd party payers, Electronic and paper filing of primary/secondary claims, Researched and resolved denied claims, Benefit verification, Patient financial counseling, Credentialing, Medical records.

May 1996 to Jan 2006 East Metro Dermatology, PC Conyers, Georgia

Medical Insurance and Billing: Office/Surgical billing, Accounts receivable, Collections, Payment posting, Generated daily and month end reports, Balanced all payments daily with bank deposits, Patient financial counseling, Data entry, Electronic and paper filing of primary/secondary claims, Insurance appeals, Knowledge of CPT and ICD-9 coding, Knowledge of Medicare, Medicaid and Managed Care rules and regulations, Knowledge of HIPAA requirements, Patient check-in and check-out processes, Scheduling, Staff Training, Assisted back office as directed.

Front Office: Performed patient check in/check-out processes, Payment posting, Billing, Scheduling, Data Entry, Filing, Medical records, Answered phones, screened calls, took messages and provided patients with information as directed by physician.

Education:

Brannell Business Institute

College Park, GA

Computer Accounting

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