Customer/Technical/Sales Service Representative / Office Staff

SALADINO, MARK RAYMOND R.

Blk * Lot ** Palmera Springs Ph4

Camarin Road, Novaliches Caloocan City, Metro Manila

CONTACT# 091*-*******

actkgw@r.postjobfree.com

OBJECTIVE:

To achieve high career growth through a continuous learning process and keep myself dynamic, visionary and competitive with the changing scenario of the world.

PERSONAL INFORMATION:

Civil Status: Single

Date of Birth: September 27, 1987

Nationality: Filipino

Religion: Catholic

Mother’s name: Maria Sorayda R. Saladino

Father’s name: Enrique R. Saladino

WORKING EXPERIENCE:

*CONVERGYS G5

Oct 2009 – March 2010

Position: Customer Service Representative

Account: AT&T Prepaid

= Resolving and explaining to clients concerns/issues regarding to the account or multiple accounts that they have and

transferring clients to correct department if necessary.

i.e. billings, set appointments, requesting for new equipment’s, changes in the account, and any related concerns on the account.

* TELEPERFORMANCE SHAW

June – Oct 2013

Position: Customer Service Representative

Account: Bigpond

= Resolving and explaining to clients concerns/issues regarding to the account or multiple accounts that they have and

transferring clients to correct department if necessary. Assisting and asking client’s if they want to avail or purchase some of the promos on the said account.

i.e. billings, set appointments, requesting for new equipment’s, changes in the account, and any related concerns on the account.

* SYKES ASIA

Oct 2014 – June 2015

Position: Technical Support Representative

Account: Foxtel

= Resolving and Assisting client’s technical concerns about Foxtel box (cable box), providing clear instructions to the clients on how to install or troubleshoot the said equipment. Assisting clients to activate the cable box any related concerns about the customer’s account.

i.e. any billing concerns, disputes, rewards, promos, changes in the account such as information, packages in the account, changing bill cycle and any related concerns related to the account.

= creating appointments for ordering supplies/equipment, technician visits, installation, relocation and providing information if there are any outages in various client’s area.

EDUCATIONAL BACKGROUND:

COLLEGE: New Era University 2005 - 2007

Hotel and Restaurant Management

SECONDARY: Taytay National High School 2001 - 2005

PRIMARY: Maypajo Elementary School 1996 - 2001

CHARACTER REFERENCE:

MARIA ODETTE DURBAN ADMIN OFFICER (IDI COMPANY) - 091********

ALEJANDRO JOSE TEACHER - 091********

JEFFREY SELOSA CSR AGENT (MULTIRATIONAL COMPANY) - 092********

I HERBY CERTIFIED THAT THE ABOVE INFORMATIONIS TRUE.

APPLICANT’S SIGNATURE

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