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Management Customer Service

Location:
Miami, FL
Posted:
February 17, 2016

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Resume:

Valentin González, MBA

Cell: 787-***-****, E-Mail: actkgg@r.postjobfree.com

Information Technology executive with global experience in high-growth companies, leader with proven track record and exemplary execution supporting financial systems, ERP applications and project management in Fortune 100 companies. C-level class professional with passion for solving to business problems; focused on business goals and accelerating growth both domestically and international, large budget and global staff operations experience. Fluent in English, Spanish – light conversant in French and Portuguese. EXPERIENCE

MICROBYTES COMPUTER CORP. – DIRECTOR IT and Business Development NOV 2009 – PRESENT Business Consulting Firm focused in pharmaceutical, insurance, telecommunications and Health Care industries. Leading teams that are delivering business value at a rapid pace to multiple companies, including +50B pharmaceutical manufacturer, and several +1B telecommunications and insurance companies. Ensuring development practices in compliance with best practices (COBIT and TOGAF), object-oriented modeling, software architecture integrity, policies and procedures. Hand-on project management, software designs and development for Internet of Things (IoT –SaaS), mobile, e-commerce using .NET, C#, VB and Java expertise for HIPAA, PHI, PCI, SOX compliance environments. Planning, designing and implementing solutions in business processes including SLA, leveraging business acumen, cloud services and ITIL experience. Products delivered include mobile applications, loyalty, big data systems, and cloud computing. HUMANA - Director IT and Benefit Management JAN 2008 – OCT 2009 Global Health Insurance Company with 52,000 employees and annual revenue of $27B Led Information Technology and Benefit Management; annual budget +5M, responsible for ITIL service fulfillment, project management, network management, data center operations, claim processing (22M transactions annually / $740M) and software development (SDLC lifecycle). Implemented IVR, hybrid cloud infrastructure, sales mobility self-service, Medicare call center with 99% uptime and supported open enrollment using desktop virtualization. Drove measurements based Six Sigma culture to improve business performance, Prescription Benefit Management and infrastructure availability. Contributions improved Humana’s Caribbean operation EBITDA from $840K in 2007 to $20.5M in 2008 leveraging technology and business process reengineering; closing projections for 2009 were $22.5M. PFIZER, INC. - Information Technology Director AUG 1988 – DEC 2007 Pharmaceutical Company – Global operations with revenue of +$50B and + 70,000 employees. Prior roles: Regional Global Project Management Director, Regulatory Compliance & Risk Management Director, Production Automation Manager and Network Manager.

Oversee LATAM Information Technology operations with $18.6M annual budget using dispersed operational teams that included Data center operations, Customer Service, Network Management, PMO and Regulatory Compliance; providing facility wide programs, Information protection, business continuity, disaster recovery and security administration. Supported EMEA operations for two years leading IT operational alignment and harmonization reporting to our headquarter office in Manhattan, NY. Supported several major M&A initiatives (largest Warner Lambert and Pharmacia with valorization over $80B) transforming these organization implementing three Enterprise Resource Planning (ERP) solutions. EDUCATION

University of Phoenix, 2001, MASTER IN BUSINESS ADMINISTRATION (MBA) GPA 3.85 Indiana University, Bloomington, Indiana, 1985, BACHELOR DEGREE: MAJOR CHEMISTRY, MINORS: MATHEMATICS AND COMPUTER SCIENCE

CERTIFICATIONS

ITIL FRAMEWORK CERTIFICATION, CERTIFIED NETWORK ENGINEER BUSINESS EXPERTISE

Enterprise Resource Planning (ERP), Software Development Life Cycle (SDLC), Global Project & Financials Management, Cloud Infrastructure, Vendor Management, Information Protection Programs, Manufacturing Execution and Support, Data Warehousing and Analytics, ITIL Framework Operations, P2P, Sales Force TECHNICAL

SAP, Oracle, J2EE, SQL, PeopleSoft, Cloud IaaS, MS Studio, SQL, Java, C#, VB, PLC, SCADA, Office, Windows, Linux, AS/400, Active Directory, Cisco, VoIP, Citrix, LIMS, SDLC (Waterfall/Agile) Methodologies BUSINESS CONTRIBUTIONS

MICROBYTES COMPUTER CORPORATION 2009 - PRESENT

Won Technology competition Hit3001 with business solution elponchador.com.

Led the development of SaaS service oriented time attendance solution (elponchador.com) integrating Geo location, Two Factor Authentication and currently building Face recognition on the platform using AWS cloud services.

Spear headed large data forensics investigation for Open-Mobile Telecommunications saving over $3M on unsubstantiated claims.

Supported and built a facility administration solution for AT&T and towering management operators.

Expert witness at several court proceedings on the distribution industry and SME on CFR Part 11.

Oversee the development of PrProHealth.com medical credentialing SaaS solution levering IBM Softlayer, AWS and cloud services.

Consultant at several SAP and Oracle implementations, validations (OQ & PQ) of process automation, PLC development, SCADA automation projects for pharmaceutical clients.

Oversee the design and development of eBCentral.com logistics and vendor management solutions.

Lead and supported four successful ecommerce web services start-ups.

Spearheaded diverse administrative activities ranging from staffing, training and performance evaluation to workflow planning, customer relations and strategic marketing design/development

Reached first 66 trading partners with over $20M procurement within 1st year of operations

HUMANA 2008 – 2009

Negotiated business alliances with banking industry for the commercialization of Health Savings Accounts and regulation development to support this new line of business in the Caribbean.

Developed five (5) technology and business transformation initiative that brought Caribbean operation from $840K EBITDA on 2007 to $20.5M in 2008 and $22.6M on 2009.

Achieved SAS-70 certification for Humana Puerto Rico

Lead development of business continuity plans and collocation for Humana’s Disaster Recovery.

Managed implementation of new benefit exclusion program; first year saved $3.46M in overpayment.

Led Humana’s implementation on ITIL-industry standards for infrastructure management.

Harmonized SOPs with global standards and implemented project portfolio management program.

Orchestrated Humana efforts supporting Health Department and Centers for Disease Control H1N1 vaccination.

Drove development of IaaS integration creating data center modernization architecture

Automated Jcode rate revision process using CMS guidelines which saved annually $5M.

Re-engineered benefit covered by specialist program saving $800K on first operational year. PFIZER, INC. 1988 – 2007

Accountable for regional operating budget, capital investment, customer relation management, service level agreements, performance monitoring and customer satisfaction surveys. Archived $6.7M on operational savings over five years of operations.

Led regionally North Americas Accounting Systems initiative focus in A/P consolidation, resulted in

$42.5M from overnight investment benefit and saved $16M in banking transfer commissions.

Executive member of Global Project Management Office (GPMO) responsible for global operations sourcing and operations management.

Lead Caribbean's operation GMP, Information Security and Classification transformation; saving $870K.

Lead regional organization right-sizing regional effort and regulatory compliance with SOX.

Harmonized regional SOPs for twelve regional operations to one common process.

AS/400 consolidation effort for Americas, savings $5.4M in regional operations.

Led Warner Lambert Acquisition integration and ERP implementation and integration.

Lead regional customer Service operations; archiving 70+% first call resolution

Lead laboratory information management systems (LIMS) implementation at several manufacturing and research location.

Led process automation initiatives including EBR/MES, Control systems and their validation.

Led investment of +$20M in process automation, PLC development, MES and validations efforts; developing 14 full automates pharmaceutical manufacturing modules



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