PC Technician

Steven R. Katz

**********@*****.***

Phone #’s 347-***-**** (home) 718-***-**** (cell)

OBJECTIVE

Experienced professional, with skills in both technical and administrative areas, and in a variety of business environments. I am able to work as part of a team construct, both with and without supervision, and to take leadership roles as needed to help the business succeed.

QUALIFICATIONS

Computer support and Microsoft Office knowledge

Interaction with Service Providers and Vendors

Customer Service

Windows 8, 7, Vista, XP

Computer and software repair and upgrades

Organization of environments

Creating and modifying procedures

EXPERIENCE

Steve’s Computer Support Services 2003 – present

Owner/Technician (Forest Hills, NY)

Recovery of clients systems from infection or corruption without the need to re-install Windows. Preserved client’s data and programs.

Services include installation of Windows and third party product updates, virus checking, and simple hardware upgrades (memory), PC tuning and file cleanups, and external hardware installations (i.e., printers).

Consumer Priority Service 2010 – June 2015

Service Manager (Brooklyn, NY)

Identified fraudulent claims from dealer/servicers, and saved the company approximately $10,000 in potential repair claims (when the warranties were refunded)

Established relations with new service centers and negotiated cost effective prices for services.

Arranged for outside service centers and organizations to provide cost estimates for repair of large appliance equipment under the extended warranty policies.

Reviewed and approved (as needed) estimates for repair of appliances and office equipment (copiers, printers, multifunction units). Reviewed claims for office equipment to eliminate non-covered services.

Negotiated better pricing for higher volumes in an effort to enhance the relations with existing service centers.

Reconciled invoices from our service providers against the approved estimates, posted the invoices, recorded the invoiced amounts and interacted with the service providers to resolve discrepancies.

Saved the company several thousands of dollars by negotiating refunds from service centers for failed repairs,

Tracked the status of repairs (estimated time for completion, tracking information) sent by several outside service providers to assure prompt customer service

Obtained status of repairs to provide needed information to the claims representatives as requested by the customers.

With the claims agents and management, resolved escalated customer claims issues.

Instructed the (outside) service centers how to access to the company’s service portal and in its use, and resolved issues as the portal was being developed.

Kennymans Business Machines 2007 – 2010

Executive Administrator (Cedarhurst, NY)

Provided essential functional services to maintain continued company operation both specific to assigned functions and as backup to all other employees.

Created many of the procedures and forms for the company on startup including transmitting orders to vendors, reconciling vendor invoices with purchase orders

Created reports for business status analysis. Created vendor balance reports and produced checks for bill payments.

Reviewed shipment costs for lowest cost drop ship alternatives

Charged orders on credit card website and posted customer payments.

Accessed all merchant websites (i.e., Google) and provided ad-hoc reports for reconciling advertising expenses.

TriState Camera & Electronics 2006 –2007

Purchase Order Processing

Created purchase orders for vendors, assured shipment of merchandise, created and tracked BOL's,

Recorded and evaluated shipping expenses for the wholesale division thus providing the manager with data on profit & loss

Additionally, I created invoices and statements for customers and contacted them for payment of outstanding balances.

Weinstock Lighting 2005 –2006

Warehouse Manager

Manager of the warehouse portion of a lighting wholesaler, distributor and assembler.

Attained reduced levels of re-ordered supplies (cost savings measures); streamlined delivery of requested items and parts to the assembly areas

Restructured the storage of merchandise in the warehouse, resulting in a more accurate assessment of inventory levels

Completed approximately 90% of a full inventory of the facility (as none had been performed for MANY years)

Developed procedures and methods for tracking the retrieval and storage allowing for the evaluation of the use frequency of ancillary component supplies.

GFI Group (GFINet LLC) - Programmer/Analyst, Team Manager 1999-2002

Societe Generale - Programmer/Analyst 1997-1999

Design Strategies, Inc. - Consultant Programmer/Analyst 1997

Union Bank of Switzerland - Programmer/Analyst 1993-1997

GSI Transcomm - WMS Group (purchased from IMI) - Programmer/Analyst, QA Manager

IMI Systems, Inc. - Software Products & Consulting divisions - Programmer/Analyst, QA Manager

WorldWide Computer Services, Inc. - Consultant

Spiridellis and Associates - Consultant

Chase Manhattan Bank - Senior Programmer/Analyst

Delta Resources, Inc. - Senior Programmer/Analyst

EDUCATION

B.S. - Hunter College (CUNY), Medical Computer Science

Introduction to SQL (ASE 11.5)

LANGUAGE SKILLS

English

Hebrew

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