Pam R

415-***-**** actkaw@r.postjobfree.com

PROJECT MANAGER – BUSINESS ANALYST

Database Application Developer - programmer

Project Planning & Management

Application Development Lifecycle

Business Analysis Work Plans

Integration Consulting

Application Design and Administration

Database Architecture

Data Modeling

Programming & Documentation

Web Site Design & HTML Coding

Requirements Management Plans

Business Requirements Documents

System Analysis

Technical Training

Application Release Planning

Product Roll-Outs

Senior Level Information Technology Project Manager and Business Analyst with more than 15 years of experience spearheading and managing application development projects for government offices and high-volume corporations across industries. Solid record of success in providing technology solutions to business problems, delivering seamless improvements in efficiency and productivity for many thousands of users.

Recognized for the ability to manage teams and full cycle, complex, multi-phase IT projects from initial specifications through rollout.

Proficient in creating a range of effective training materials and in training users and project staff via classes, seminars, workshops, knowledge bases, and tutorials.

Methods include Spiral, Agile, SDLC, Waterfall, and Scrum software development. Software experience includes FileMaker Pro, MS Access, SQL, HTML, XML, MS-Office (PowerPoint, Excel, Word), Visio, Adobe Elements, Adobe Photoshop, and Adobe Acrobat. HIPAA electronic policy development and software considerations. Project specifications include legally binding contract terms, Business Requirements Document. Stakeholder analysis, management, and engagement. Unified Modeling Language (UML), User Stories.

Career Highlights & Select Projects

PROJECT MANAGER/INTEGRATION CONSULTANT (SQL/TCM), 2015

Marinette County Health and Human Services, Marinette, WI

Facilitated county’s ability to secure funding by positioning it to comply with insurance and state reporting requirements for medical billing/medical records and to adapt to ICD-10 changes. Led a team in complex project that encompassed configuring and implementing new software to replace county health department’s outdated system. Established, tracked, and managed project goals. Met regularly with upper management to obtain critical information and present progress of project. Guided daily team meetings. Designed and conducted training classes and seminars. Developed software rollout plans.

BUSINESS ANALYST, 2014-2015

Anthem (WellPoint/Amerigroup), Virginia Beach, VA

Improved efficiency of software development projects in the Information Technology department with a software design project to streamline and customize procedures for hundreds of users. Documented old software and determined new specifications from stakeholders through testing and interviews. Conducted GAP analysis and created field maps, diagrams, user stories, and business requirements documents.

BUSINESS ANALYST/INTEGRATION CONSULTANT (SQL/TCM), 2014

Waupaca County Health and Human Services, Waupaca, WI

Aligned county system with regulatory requirements for medical billing/medical records while improving its ability to manage transition to ICD-10. Developed documentation, configured software, and launched dual entry period. Trained users and technical support person to serve as software administrator.

Career Highlights & Select Projects(Cont.)

BUSINESS ANALYST/INTEGRATION CONSULTANT (SQL/TCM),2013-2014

Adams County Health and Human Services, Adams, WI

Researched, configured, and documented new medical billing/medical records software to ensure regulatory compliance and compatibility with ICD-10. Conducted workflow analyses and SQL table analyses. Created training materials and trained project staff. Oversaw rollout for county’s clinic group.

DATABASE APPLICATION DEVELOPER, (FileMaker), 2013

Schreiber Foods, Green Bay, WI

Designed and delivered software improvements that enhanced organization and efficiency for a Wisconsin cheese manufacturer's design project tracking process. Reduced stress on existing system's database corruption problems by programming new database features in files that wrapped around the original FileMaker database. This enabled the company to improve efficiency and tracking while working on corruption solutions separately.

APPLICATION DEVELOPER (FileMaker, PeopleSoft), 2012-2013

University of Wisconsin-Oshkosh, Oshkosh, WI

Designed, managed, and programmed start-to-finish application development project which included an eligibility tracking solution with automated features for the Dean of the College of Education that reduced data entry time and eliminated the need for overtime. Trained IT staff on product’s maintenance and administration.

TECHNICAL APPLICATION DEVELOPMENT WRITER/EDITOR, (FileMaker/HTML), 2011-2012

FileMakerPapers.com, Virginia Beach, VA

Played integral role in launch of new web site on database programming for technical community that gained Internet presence and secured search engine rankings. Designed web site and graphics, produced HTML coding, secured domains, produced sample database code, and wrote technical papers on FileMaker database programming.

STATISTICAL DATABASE APPLICATION DEVELOPMENT PROJECT (FileMaker), 2010

(Company Confidential), Washington, DC

Developed Cloud-based statistical database application to standardize millions of database records for non-profit organization and convert them to statistical reports. This enabled staff in multiple locations to upload and analyze data to meet contractual obligations.

LEGAL / ACCOUNTING APPLICATION ANALYSIS, ENHANCEMENT, DOCUMENTATION(FileMaker/SQL), 2008-2009

Debevoise and Plimpton, New York, NY

Assessed, enhanced, and documented more than 50 FileMaker database applications integrated with the firm’s main GL software. Enabled company to budget and proceed with additional software development for hundreds of users.

PUBLISHING APPLICATION DEVELOPMENT (FileMaker), 2007-2008

The Chronicle of Higher Education/Philanthropy, Washington, DC

Developed and enhanced database applications, including survey software for organization’s top ten and top 100 lists. Project entailed enterprise architecture analysis, business analysis, data modeling and architecture, resource and process analysis, database and web-based applications development, and stakeholder interviews.

Prior experience also includes: Application Development (FileMaker), Grant Systems, Ithaca, NY 2006-2007; Insurance Application Development (FileMaker), Amerigroup Corporation, Virginia Beach, VA 2006.

Education & Training

BACHELOR OF ARTS, HISTORY AND SOCIOLOGY

University of Wisconsin – Milwaukee, Milwaukee, WI

IT University Classes, Software and Cabling Seminars, Digital Photography Classes

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