Customer Service Management

Location:

Posted:

February 18, 2016

Lillian Carter

E-mail: ***********@*****.***

OBJECTIVE

Seeking to obtain a position where I can utilize and continue to develop my

acquired skills.

HIGHLIGHTS

• Seven years customer service experience

• Two years of Retail experience; Front End and Sales floor

• Retail Cashiering

• Computer literate

• Clerical support: multi-line phones, file management, data entry, general

maintenance of office equipment

• Alpha file management

• Supply ordering

• Ability to work independently or on a team

RELEVANT EXPERIENCE

Skechers, Roseville, CA 11/15-01/16

Provide customer service while finding the right shoe for that customer.

See’s Candy, Roseville, CA 11/15-12/15

Provide customer service while packing the customer's candy order.

Kohls, Citrus Heights, CA 10/15-11/15

Provide customer service while keeping your department clean and neat. Folding clothes and keep fitting rooms clear.

Gap, Rocklin, CA 04/14-08/15

Provide friendly and efficient customer service, while making the customer feel

comfortable. Assist with returns, purchases and issues

Target, Roseville, CA 11/10-1/11 -6/11-05/14

Team Member; provided customer service, zoning your department. Cashier; set

personal goal to acquire Target Redcards to help customers save 5% and to reach

company's goal to stay Green (in a 3 zone). GSA training, covered breaks and

lunches for staff

Inventory Associate, WIS International, Sacra., CA 6/08-11/10

Preformed Team inventory, with handheld electronic scanning device. All

inventories were evaluated and cleared by Management Team.

Office Asst./Receptionist, UCP, Sacramento, CA 8/06-11/07

Provided clerical support for administrative team; maintained front office and

reception.

EDUCATION

General Education Courses, Sacramento City College

Sacramento, Ca