Management Human Resources

Susan K. Duckworth, MBA

*** ******* *****, ********, ** 61745

309-***-**** ■ **********@*****.***

Summary

An accomplished, results-oriented human resources professional with expertise in compensation, performance management, employee relations, and global mobility. Proficient at problem solving and conflict resolution with an outstanding record of achieving results and amicable outcomes. Proven effectiveness in working with employees and leadership at all levels and in various geographic locations.

Experience

Country Financial, 1701 N. Towanda Avenue, Bloomington, IL 2005 – 2015

Sr. Human Resources Consultant – 10/1/12 – 12/4/15

Co-developed, implemented and served as the performance management program manager for over 4000 employees in all the states in which the company does business. Assisted in formulating the philosophy and best practices associated with the program.

Recommended new performance ratings and wrote the associated definitions to provide distinction and clarity.

Collaborated with external consultants and HRIS team to develop the content, flow and layout of the online talent system, including the functionality of performance reviews, talent management profiles and goals.

Developed and implemented company best practices for quarterly touchpoint meetings to advocate ongoing discussions regarding performance and goal achievement.

Wrote and implemented the performance management content for the company’s intranet site. Worked with others to ensure continuity and consistency in content for all areas of compensation, talent management, and training.

Collaborated and directed the work of internal training team to develop management training to support performance management and compensation. Shared ideas with other HR professionals and management to ensure workable solutions for all business areas.

Successfully led the initiative to transition all employees to the new talent management system, including developing and managing the project timeline, communications and associated training.

Developed and managed project plans, proposals and process flow maps for the administration of performance evaluations and performance management processes.

Trained and counseled company management on using performance ratings, managing according to HR best practices and typing pay to performance to establish a high performance culture.

Sr. Compensation and Performance Management Consultant – 10/1/11 – 10/1/12

Performed extensive consulting with internal business partners to understand their performance management and compensation needs. Wrote job descriptions and performed job evaluation/market pricing on new and revised positions at all levels.

Analyzed and compiled data for salary survey submittal. Consulted with external consultants/TPAs to compare job content. Consulted and assisted internal business partners to develop job descriptions, performance standards, job families and career pathing according to best practices.

Co-developed, implemented and served as an advisor for the performance management program for the company, including working with external consultants on industry best practices and service delivery. Served as the program manager and subject matter expert regarding performance management for the entire organization.

Trained and counseled leadership on compensation and performance management, including best practices on performance appraisal administration, performance coaching, goal setting, paying for performance, job standards, and holding employees accountable for results.

Successfully co-developed, administered and implemented a baseline assessment for company leadership. Collaborated with a third-party consultant to ensure the assessment reflected our company culture while adhering to leadership best practices. Organized the debrief session between each manager and consultants.

Investigated and resolved employee relations issues, including internal investigations, complex business and performance-based issues. Applied working knowledge of the Americans with Disabilities Act (ADA) and Family and Medical Leave Act (FMLA) and other similar laws in regulations while working through employee relations issues. Worked with legal counsel on cases involving complex issues.

Sr. Compensation Analyst – 1/31/05 – 10/1/11

Performed extensive consulting with internal business partners to understand their compensation needs. Wrote job descriptions and performed job evaluation/market pricing on new and revised positions at all levels.

Served as the primary senior compensation consultant for executive compensation issues, including position development, evaluation and technical advice. Assisted the Compensation Director in the data analysis and administration of the short-term bonus program for executives and other key personnel.

Analyzed and compiled data for salary survey submittal. Consulted with external consultants/TPAs to compare job content. Consulted and assisted internal business partners to develop job descriptions, performance standards, job families and career pathing according to best practices.

Co-developed, implemented and served as an advisor for the performance management program for the company, including working with external consultants on industry best practices and service delivery. Served as the program manager and subject matter expert regarding performance management for the entire organization.

Trained and counseled leadership on compensation and performance management, including best practices on performance appraisal administration, performance coaching, goal setting, paying for performance, job standards, and holding employees accountable for results.

Memorial Health System, 701 N. First Street, Springfield, IL 2004 – 2005

Sr. Compensation Analyst – 3/9/04 – 1/28/05

Served as the sole compensation professional to support the organization’s needs for compensation consulting, position development, job description development, market pricing and data analysis.

Analyzed and compiled data for salary survey submittal. Consulted with external consultants/TPAs to compare job content. Consulted and assisted internal business partners to develop job descriptions, job families and performance appraisal administration.

Worked with HRIS team to ensure the accurate and timely delivery of batch performance increases for clinical staff whose pay was updated bi-annually.

Johnson Controls, Inc., 5757 N. Green Bay Avenue, Milwaukee, WI 2001 – 2003

Manager, International Assignment Services – 2/12/01 – 2/21/03

Consolidated global mobility services worldwide for cost containment and consistency in service delivery and vendor management. Worked with an assigned Six Sigma Black Belt and service providers to improve processes and reduce costs, resulting in a $3 million annual cost savings. Recipient of the company’s 2002 merit award.

Developed and managed a team of four exempt level staff in the administration of international assignment services for over 200 senior executives on foreign assignments worldwide. Oversaw the coordination of services with leadership and service providers globally.

Managed external service providers for the delivery of global relocation, tax, and local services for executives on international assignments. Negotiated contracts and costs for same.

State Farm Insurance Companies, One State Farm Plaza, Bloomington, IL 1997 – 2001

Compensation Consultant (Rewards of Work Consultant) – 6/1/99 – 2/9/01

Served as a corporate compensation consultant on the Rewards of Work (ROW) regional teams.

Co-managed and directed the work of external consultants to ensure deliverables met corporate objectives and regional needs.

Sr. Compensation Analyst – 12/29/97 – 6/1/99

Partnered with assigned business areas to support their needs for position development, compensation consulting, job description creation, market pricing and data analysis.

Analyzed and compiled data for salary survey submittal. Consulted with external consultants/TPAs to compare job content. Consulted and assisted internal business partners to develop job descriptions and job families.

Other Related Work Experience

Archer Daniels Midland Company, 4666 Fairies Parkway, Decatur, IL 1994 - 1997

Global Mobility Analyst (Expatriate Compensation Administrator), 3/7/94 – 12/26/97

Administered international compensation, including the development of compensation packages and balance sheets for approximately 70 senior executives on foreign assignments worldwide. Oversaw the coordination of services with leadership and service providers globally. Worked extensively with tax providers on the calculation of hypothetical tax and the compilation of worldwide income via split payroll arrangements.

Managed external service providers for the delivery of global relocation, tax, and local services for executives on international assignments. Negotiated contracts and costs for same.

Federal Kemper Insurance Co. (subsidiary of Kemper National), 2001 E. Mound Road, Decatur, IL 1984 – 1994

Sr. Compensation and Benefits Representative (last position held), 9/3/84 – 3/4/94

Served as the sole compensation professional to support the organization’s needs for compensation consulting, position development, job description development, market pricing and data analysis.

Analyzed and compiled data for salary survey submittal. Consulted with external consultants/TPAs to compare job content. Consulted and assisted internal business partners to develop job descriptions, job families and performance appraisal administration.

Administered benefits and conducted counseling and training regarding health/welfare benefits and pension administration. As needed, recruited and interviewed candidates for employment. Investigated employee relations issues and conducted exit interviews.

Skills and Knowledge

Intermediate level proficiency in Microsoft Office: Word, Excel, Power Point, Visio, and Outlook.

Working knowledge of Mercer Prism, Market Pay, Taleo and HR Lawson systems.

Advanced knowledge of market pricing, salary survey administration and job evaluation (including Hay).

Solid project management skills with the ability to ensure high-quality and timely deliverables.

Excellent business writing, editing and design skills.

Strong problem solving, strategic thinking, logic, and analytical ability.

Effective teamwork and collaboration skills to brainstorm ideas and solutions with others.

Proactive organizational and prioritization skills with a commitment to meeting deadlines.

Self-starter, Persuasive oral communication, including negotiation and conflict resolution skills.

Flexibility and adaptability to meet time-sensitive business issues.

Good business acumen and knowledge of the insurance, health care and manufacturing industries.

Education

Master’s in Business Administration (MBA), Colorado State University, Ft. Collins, CO. GPA: 3.85/4.0

Bachelor of Arts (BA) in Management, University of Illinois at Springfield, Springfield, IL. GPA: 3.85/4.0

Professional Certifications

Certified Compensation Professional – current to November 2016

Certified Benefits Professional – current to November 2016

Certified Global Remuneration Professional – current to November 2016

Sr. Professional in Human Resources (SPHR)

Program in General Insurance (INS)

Program in Supervisory Management (SM)

Certified Six-Sigma Yellow Belt

Certified in ADKAR Change Management

Leadership Development Program graduate

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