Nathalie Mahood

Executive Mortgage Specialist - WELLS FARGO HOME MORTGAGE

Hastings, MN

actk1v@r.postjobfree.com - 651-***-****

WORK EXPERIENCE

Pricing Analyst

US Bank via Daserte - Bloomington, MN - October 2015 to Present Responsibilities

• Process pricing and locking loans for all loan officers

• Complete change requests including lock extension, pricing overrides, and re-locking

• Coordinating with sales, processing and management

• Research investor items as needed

Executive Mortgage Specialist

WELLS FARGO HOME MORTGAGE - October 2013 to Present Researches and responds to escalated complaints regarding all aspects of mortgage.

• Communicates with internal and external contact to ensure processes are/were followed.

• Composes written response to inquiries while minimizing risk to the company.

• Maintains a high level of professionalism and confidentiality.

• Establishes working relationships with employees at different levels of the company.

• Assists in updating work procedures, policies and internal content.

• Coordinated Career Fair for Bloomington site with over 800 employees.

• Coordinates Inclusion and Engagement activities, quarterly and monthly.

• Administers employee recognition programs and activities.

• Adapts to changing work policies and procedures with a positive, can-do attitude. Mortgage Servicing Quality Analyst

TenA Companies, Inc. - Saint Paul, MN - July 2015 to October 2015 Responsibilities

• Audit mortgage loans for quality assurance for servicing standards

• Ensure mortgage service companies are adhering to federal, state and investor guidelines

• Cite findings when regulations are not followed

Mortgage Loan Documentation Specialist

WELLS FARGO HOME MORTGAGE - September 2011 to October 2013 Assisted customers in the process of refinancing or purchasing a mortgage loan.

• Analyzed documents to ensure accuracy, completeness, and compliance with guidelines.

• Managed a pipeline of 50-100 loans monthly with strong multi-tasking abilities.

• Successfully handled escalated calls while attending to customers' concerns.

• Negotiated creative solutions to problems with customers.

• Maintained high level of confidentiality with personal information.

• Subject Matter Expert for floor for all CEMA loans.

• Created training documents for new hire classes. Collector

WELLS FARGO HOME MORTGAGE - January 2010 to September 2011 Answer incoming and outgoing calls for customers who were delinquent.

• Found solutions for customers who were unable to remedy delinquency.

• Ensured quality of calls with company policy and legal guidelines. Temporary Agent for Wells Fargo Home Mortgage, Mortgage Consultant ROBERT HALF LEGAL - Minneapolis, MN - April 2009 to July 2009 Assisted customers in inbound call center setting with questions and concerns regarding home mortgages and refinance transactions.

• Ensured compliance with company and federal lending policies during all calls.

• Originated new loans for refinance following strict eligibility guidelines and regulations. Administrative Intern/Receptionist

MALEK & MALEK LAW FIRM - Columbus, OH - 2006 to 2009 Assisted a team of six attorneys and support staff.

• Schedule meetings, depositions, medical exams, etc. for clients and attorneys.

• Scanned in daily mail to client management system.

• Ordered medical bills, records and other documents for pending cases

• Maintained and organized client files.

• Operated five line phone system, fax machine, personal computer, scanner, typewriter, postage machine and copier.

Supervisor

CHIPOTLE - Minneapolis, MN - 2004 to 2006

Managed staff of 12-25 to ensure food quality, customer service and safety.

• Promoted employee engagement and morale.

• Provided outstanding customer service to all customer and vendors.

• Coaching and training staff and new hires on new and changing procedures. EDUCATION

Master's in M.A. in Human Resource Management

Concordia University - Saint Paul, MN

2011 to 2014

B.A. in Individualized: Business and Human Resource Management focus Metropolitan State University - Saint Paul, MN

2008 to 2010

A.A in Associate of Arts

Columbus State Community College - Columbus, OH

2005 to 2008

ADDITIONAL INFORMATION

Professional Skills

• 2 years Management experience at Chipotle and Pizza Hut

• 7 years Finance experience in the mortgage industry

• 3 years Administrative Experience

• 10+ years Exceptional Customer Service Experience

• Proficient in Microsoft Office Products

• 4 years Call Center Experience

• Maintains high level of confidentiality

Contact this candidate