Professional Summary

Skills

Work History

LINDSEY LITHEREDGE

**** *** ***** **** ***** #109-46, Las Vegas, NV 89119 (H) 702-***-**** (C) 702-***-**** actjuc@r.postjobfree.com

Professional phone etiquette

Excellent communication skills

Database management

Articulate and well-spoken

Customer service-oriented

Flexible

Excellent planner and coordinator

Works well under pressure

Social media knowledge

Appointment setting

Accounting familiarity

Payroll

Advanced clerical knowledge

Project planning

HIPAA compliance

Strategic planning

Marketing proficiency

Financial administration

Market research

Leadership experience

Decision-making ability

Clear communication skills

Project management

Budgeting and finance

Vendor sourcing and negotiations

Customer relations

Multi-operations management

Multi-site operations expert

Talented multi-tasker

Flexible thinker

Complex problem solving

Office manager 01/2013 to 01/2015

Mueller Striping – Las Vegas, NV

Answered and quickly redirected up to 5-12 calls per hour. Managed office supplies, vendors, organization and upkeep. Greeted numerous visitors, including VIPs, vendors and interview candidates. Scanned documentation and entered into the database. Obtained scanned records and uploaded them into the database. Assisted with receptionist duties, file organization and research and development. Trained, coached and mentored staff to ensure smooth adoption of new program. Hired and trained 8-10 of staff.

Office manager 01/2007 to 01/2012

Office Management/Manager 05/2009 to 07/2011

Action Arts Sports Photography – 4511 Sparta Way Las Vegas, NV 89101 Coordinated board and committee meetings, including schedules and information preparation and distribution. Maintained up-to-date account distribution information. Investigated and resolved customer inquiries and complaints in an empathetic manner. Cross-trained and backed up other customer service managers. Adhered to all confidentiality requirements at all times. Solved unresolved customer issues.

Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals. Strong leader of customer support staff.

Scheduled staff shifts to cover peaks and lulls in customer inquiries. Trained staff on operating procedures and company services. Updated customer orders from start to finish in an accurate and timely manner. Maintained up-to-date knowledge of product and service changes. Education

Additional Information

Managed work flow to exceed quality service goals. Dental Assistant ( Front and Back office ) 07/2007 to 09/2007 Icon Dental – Las Vegas, NV

Politely answered phones and scheduled or confirmed office appointments and surgeries. Set up examination room and dental trays in preparation for examinations and procedures. Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties. Completed patient paperwork and scanned into Dentrix system. Alerted other staff when patients arrived and prepared records for dentist review. Worked closely with patients before, during and after dental procedures. Confirmed patient insurance benefits and checked claim statuses. Successfully completed OSHA, ADA and HIPAA compliance trainings. Sharpened and sterilized dental instruments.

Took impressions for retainers and appliances.

Correctly administered local anesthetic and adjunctive therapies such as fluoride treatments and irrigation. High School Diploma: 2006

Silverado high school - Las Vegas, NV

Authorized to work in the US for any employer

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