Human Resources Management

Lori Marker, SPHR

214-***-**** / actjog@r.postjobfree.com

Human Resources Director - Generalist

Certified Senior Professional in Human Resources

A proactive business partner to executive management with solid experience as a generalist in all facets of Human Resources. A highly motivated leader who thrives in a fast-paced and time-sensitive environment, provides a successful hands-on management style, and is skilled at interacting with core business units throughout an organization to ensure excellence in performance of staff while meeting corporate objectives. Key Strengths:

Human Resources Workforce Planning Benefit Negotiation & Administration Recruiting Talent Management Policy/Procedure Strategic Focus Leadership Training & Development Budget Management Operational Focus Compliance Organizational Development Project Management Employee Relations Client Relations/Service Change Management HR Website Administration Facilities Management

Professional Qualifications and Accomplishments:

Strategic Equipment and Supply Corporation

Director, Human Resources July 2014 – Jan 2016

Lead a team of 4 in all human resource, payroll and office service related activities, supporting 550 employees in 12 locations, reporting to the Chief Financial Officer. Partner with the operational business unit management teams to support site, division, and corporate level objectives, aligning with the business and HR strategies. Provide overall strategic and daily management of Human Resource, Payroll, Performance Management, Benefits Administration, Employee Relations, Leadership Training, Recruiting, Agency Investigations, Workforce and Succession Planning, Compliance and Policy/Procedure.

●Completed the setup of ExponentHR with expense reimbursement, performance management, general ledger interface, timekeeping, benefit enrollment, and reporting.

●Re-designed, updated and delivered the Policy Manual.

●Developed Job Descriptions for all positions.

●Established a compensation plan and market analysis with salary bands.

●Developed the New Hire Orientation/Onboarding process.

●Created Employee Engagement Team charged with improving the culture and community involvement.

●Developed the Benefit Orientation process.

●Developed local HR processes and controls.

●Developed and trained the in-house Recruiter.

●Member of the local senior leadership team.

●Responsible for the local HR budget.

Superior Global Solutions, Inc.

Director, Human Resources Nov 2013 – Dec 2014

Responsible for human resource, payroll, performance management, benefits administration, employee relations, leadership training, recruiting, agency investigations, workforce and succession planning, compliance and policy/procedure. Located at the corporate office and report to the CEO of a medical transcription and coding company with $12 million in annual revenue, supporting as many as 350 exempt, non-exempt and hourly employees who worked from their homes across the country.

●Successfully moved the human resource and payroll function from an outside vendor to in-house.

●Completed the setup of ExponentHR with expense reimbursement, performance management, general ledger interface, timekeeping and reporting.

●Successfully redesigned and delivered two Employee Handbooks.

●Work closely with the Operations team on employee relations and policy interpretation.

●Member of the team that successfully integrated an acquired company and new business unit.

●Negotiated benefit renewal, conducted meetings and delivered open enrollment materials to employees.

●Superior Global Solutions was acquired by iMedX in late July 2014. Provided human resource due diligence information and then worked with the management team of Superior Global Solutions as well as the human resources team of iMedX to integrate the information and employees into the new company.

Intermedix / PSR, LLC Apr 2011 – Aug 2013

-Director of HRIS, Compensation and Reporting for Intermedix

Management of the compensation plans, bonus programs and review process. Researched market compensation data and made recommendations on compensation levels. Acted as the system administrator for the HRIS system and maintained access rights. Produced high level dashboard reports each month for the executive leadership team. Continued to support the PSR business unit with employee relation and workforce history, as well as the completion of the benefit and 401(k) audits and filing of the 5500 forms.

●Lead a team in the selection of a new provider for a payroll conversion from ADP.

-Director, Human Resources for PSR

Directed 5-person corporate human resources/facilities staff in human resources, leadership development, recruiting, compensation/benefits, employee relations and facilities of this professional firm providing practice management support services to Physician client groups and clinics across the country. Supported more than 1,000 exempt, non-exempt and hourly employees.

●Provided infrastructure to the newly created human resources department at the corporate office, including but not limited to the development of the Employee Handbook, benefit negotiations and process, new hire process, employee orientation, recruitment, leadership training, job descriptions, compliance, performance management, employee relations and office services.

●Member of the “office move team” for relocation to another office building.

●Lead a team in the selection, planning and implementation of a payroll conversion from Sage MAS 200 to Sage HRMS.

●Negotiated benefit renewals each year.

●PSR, LLC was acquired by Intermedix in late December 2012. Provided human resource due diligence information and then worked with the management team of PSR as well as the human resources team of Intermedix to integrate the information and employees into the new company.

First American Payment Systems, LP (Certified Payment Processing)

Director, Human Resources Jan 2008 – Apr 2011

Directed a team of six for Certified Payment Processing, a wholly owned subsidiary of First American Payment Systems, and full service provider of electronic transaction processing services, with more than 40,000 active merchants and more than $3 billion in transactions. Responsible for human resource, employee relations, leadership training, compensation/benefits administration, workforce planning, performance management, recruiting, compliance, agency investigations, facilities management and member of the strategic management team at two locations. Provided support for more than 800 exempt, non-exempt, hourly and commission-only employees across the U.S.

●Selected and implemented an HRIS system which streamlined recruiting and onboarding. Included an on-line application process and completion of new-hire paperwork electronically.

●Restructured call center recruiting model, reducing turnover rate from an average of over 30% to an average of 10-12%.

●Actively recruited and hired approximately 20 Inside Sales representatives each month.

●Delivered in-house Leadership Training Program with over 16 management courses required for all management staff in conjunction with talent identification.

●Heavy employee relations counseling with management and staff.

●Member of the “office move team” for relocation to another office building.

L&B Realty Advisors, LLP

Director, Human Resources Sept 2001- Jan 2008

Responsible for human resources and facilities management at the corporate office of a real estate investment and management firm that acquires, manages and sells equity real estate for its clients, with $3 billion+ in assets under management. Directed team of 4 employees in human resource, performance management, benefits administration for a partially self-funded plan, employee relations, leadership training, member of the compensation committee, recruiting, agency investigations, workforce and succession planning, compliance, policy/procedure and regularly attended the monthly board meetings. Supported as many as 250 exempt, non-exempt and hourly employees in 6 locations across the U.S.

●Launched internal recruitment function, reducing recruitment expenses by as much as $100,000 per year.

●Held Privacy Officer title for the benefit plans, negotiated the annual renewals and maintained the VEBA trust, including the annual audit and filing of the 5500 form each year.

●Successfully completed a payroll conversion from ADP to Sage Abra, reducing costs by 24% per year.

●Championed the implementation of an electronic document retention policy that reduced outside storage costs by as much as $60,000 per year.

●Member of the Compensation committee. Conducted annual review of compensation compared to market and managed incentive bonus unit program.

●Reduced number of employment related lawsuits to zero by ensuring that managers/supervisors were trained and understood and followed their legal requirements.

●Published and updated HR Intranet site.

Sport Supply Group, Inc

Human Resources Manager Feb 1992 – Sept 2001

Lead staff of five in all HR generalist and facilities functions at the corporate office for this publicly held national manufacturer and distributor of sporting equipment to the institutional and youth sports market place with $89M+ in annual revenues. Reported to the CFO, supporting more than 550 employees in 3 locations across the U.S.

●Position required strong leadership in change management.

●Championed initiative to change employee perception of the HR department from one of bureaucracy to one of value added service.

●Heavy recruiting for inside and outside sales representatives.

●Maintained Affirmative Action Plan (“AAP”) and insured that recruitment efforts centered on compliance with the program.

●Worked with manufacturing and distribution managers to ensure OFCCP compliance.

●Conducted due diligence for an acquisition and integrated employees into the company.

●Successfully worked with the Department of Labor as they conducted an audit of exemption classifications.

Education:

University of North Texas Denton, TX

BBA in Organizational Behavior and Human Resource Management

Certification –Senior Professional in Human Resources (SPHR)

Professional Affiliations

●Society for Human Resource Management (SHRM)

●Dallas Human Resource Management Association (DHRMA)

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