KATHY ORMSBY LAPENTA

*** ***** ***** *****

West Warwick RI 02893

***/*** **** (cell)

Objective Management position with direct responsibility for daily operations of salon/spa including start up, marketing, sales development, and budget and personnel management Qualifications D ynamic career professional with over 35 years experience in positions of increasing responsibility in the hospitality industry. Core competencies include: new business start up, team building/mentoring, planning and budgeting, day to day operations management (staffing/hiring /inventory/facilities), guest/member relations, employee discipline and forecasting and reporting business results. Prepare and maintain accountability of salon and spa budget. Review all profit and loss statements. Dedicated to continuous improvement in product and service delivery and customer satisfaction management.

Education/ Licenses

● Executive Development Institute, University of Rhode Island

● Professional Development Coursework, Pequot Academy: Visions and Values, Foundations in Leadership, Accountability in Management, Frontline Leadership, Leadership in Action, Managing the Leader within you, worldwide lessons in leadership, Windows 95, Microsoft Word/Outlook/Excel/PowerPoint

● Non Gaming Lic. No. 999777, Connecticut Department of Special Revenue (1992)

● Salon Manager, Connecticut Lic. No. 029656 (1979)

● Cosmetician, Connecticut State Certification (Creative School of Hair Design, 1977)

● Diploma, Wheeler High School, North Stonington CT (1977)

● Rhode Island State Cosmetology license

● Rhode Island Manager license

Experience:

Salon Sales Consultant August 2015 to current

Professional Salon Services, Cranston Rhode Island Consultant for a boutique distribution, family owned for 35 years. Profession Salon services carrying exclusive lines. Analyze salon operations, with an explicit direction to increase retail with providing expertise financial advice. Individually to each salon by offering exclusive hair care products. Committed to customer service and aid in all marketing.Professional Salon services is a New England based boutique salon distributor that represents European manufacturers with high quality and exclusive products to stimulate salon revenue. Salon/Spa Designer

The Loft Salon August 2014 to April 2015

The Loft Salon Cranston Rhode Island

Salon design and operational consultant to a private investor to redesign a former premium salon. Responsible for business model, compensation package, logo design, website design, marketing plan, all aspects of projected sales, retail inventory, equipment purchase. Other operational work regarding development and training on all policy and procedures to include Rhode Island safety regulations, labor regulations, interviewing and hiring of staff, managing payroll. Final product handed off to investor. Salon and Spa Consultation August 2013 – Present Providence, Rhode Island Area

Create, Design, Motivate and Manage.30 years plus in the Salon and Spa Industry. Expertise in time management, start up operation, financial advisement, marketing Effectively managed a world class Spa Resort for 23 years. Salon Sales Consultant September 2014 to July 2014 Twoguysbeauty, Marlborough MA

Consultant for a boutique distribution carrying exclusive lines. Analyze salon operations, with an explicit direction to increase retail operations with providing expertise financial advise. Individuality to each salon by offering exclusive hair care products.Commit to customer service and marketing. Twoguysbeauty a New England based boutique distributor that represents European manufactures with high quality, exclusive products to produce revenue results for high end salons.

Salon and Spa Consultation July 2014 to August 2014 Spa Resort Casino Palm Springs CA

In coordination with Executive Management provided consultation support to guide Spa Management. To include "on site" observations of spa operations, financial, HR, review of spa services and effective time management

General Manager of Salon and Spa Operations February 1993 May 2013 Foxwoods Resort and Casino, CT

From the salon and spa’s inception in 1992, involvement in every aspect of design, growth and expansion. Oversee a continuously growing and evolving staff of 80. Ongoing analysis of an annual corporate budget of

$2million. Responsible for all employee relations, counsels and evaluations. Participation in the Foxwoods Leadership Team (FLT) to suggest and influence decision making at the executive level. Facilitate staff training. Create, develop and implement employee policies. Adherence to all state health and safety department guidelines. Ongoing analysis and adaptation of corporate budget to maintain a competitive advantage with salon/spa services and customer service. Responsible for the management of key business relationships through interaction with all vendors and partners. Consulted on 3 Salon and Spa’s from ground level up in this time span.

19 93 to 1995 – S alon Manager (Department Head), Foxwoods Resort Casino 1 992 to 1993 – G aming Floor Supervisor, Poker, Foxwoods Resort Casino, 1 979 to 1990 – S upervisor/Hair Stylist, Hairquarters, Norwich CT 1986 to 1990 M anager, Sea Shanty Restaurant, Westerly RI Interests R eading, Physical Fitness, golf

References A vailable upon request

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