Vendor Manager/Telecom Planner

CHRISTY MARKLEY

**************@*****.***

NETWORK PLANNING, DEPLOYMENT, and ACCESS MANAGEMENT

Results-driven network analyst, vendor and project manger with 14 years experience driving service and network delivery strategies in the telecommunications industry. Transport design engineer with end to end rate center planning acumen. Expert project manager and analyst adept at developing and deploying business, regulatory, and system requirements to support efficient network operations. Skilled at implementing deployment plans for new products and technologies, supplying regulatory and PSTN network requirements for new and ongoing peer-to-peer network interconnection services, and optimizing daily operations in order to exceed Customer expectations.

PROFESSIONAL EXPERIENCE

COMCAST CABLE, Greenwood Village, Colorado 2010 to 2015

Telephony Network Planner – Engineer III

Rate Center and transport network planning and design, trunk group engineering and routing, project management, vendor fiber meet and interconnection for all Comcast Voice services. Initiate network grooming and oversee the Engineering Design Process, including E911. Interface with the Business Unit, Division Vice Presidents, and the local market engineering teams to ensure timely delivery of voice initiatives (Residential and Business). Responsible to ensure redundancy, efficiency and over-all customer satisfaction.

Reduced transport network costs by $184,000/monthly recurring costs over a twenty-six month period in the WashingtonDC/Virginia/Baltimore area

Reduced transport network costs by $67,050 over a six month period; with an aggregated savings of $351,600 in 2011 in the Chicago area

Designed and deployed fiber meet and SONET ring supporting 253,000 customers in the Baltimore area

Team member on project moving transport from on switch platform to another; deploying 36 IMS switches and decommissioning 86 soft switches

LEVEL 3 COMMUNICATIONS, Broomfield, Colorado 2005-2010

Senior Business Analyst/Project Manager

New product, feature, service, and system planning and implementation support for Global Network Services. Including defining processes and system enhancements in support thereof.

Planning and daily operations support for Field Operations.

Implemented new long haul equipment platform into Customer Repair and Network Operations Center.

Dedicated network build and custom provisioning process supporting global network internet provider.

Optimized the performance of the provisioning processes in Service Delivery to improve the overall customer experience. Implement a program of Continuous Process Improvement in support of all Products and Services supported by Service Delivery. Reduced installation cycle time for stand alone cross connect from 11 days to 3 days

CHRISTY MARKLEY Page 2

Project Manager – Integration and Development Services

Conversion and integration of network assets acquired by Level 3. Worked within a cross-functional team to further refine inventory requirements and develop next generation network inventory system and processes.

Network Planner (Contractor) – Access Management

Network interconnection planning and capacity management. Working jointly with ILEC/CLEC/ICO and internal business units to plan and deploy facility (T1 and trunk group) interconnection to ready nationwide rate center plan that included approximately 6,300 rate centers.

Process Engineer (Contractor) – Finance, Planning and Analysis

Alignment of processes and documentation to compliment billing system conversion. Developed and documented process flows, method and procedures and job aids to maximize the quality and quantity of vendor invoice validation and payment approval.

COMCAST CABLE CORPORATION, Greenwood Village, Colorado 1999-2005

(Transitioned as part of the AT&T Broadband acquisition 2003)

Manager – Interconnection Planning and Operations

Account management and project management responsibilities for Carrier Relations to support the Comcast circuit switched and IP telephony products. Identified and planned company and vendor requirements related to PSTN interconnection. Ability to pull resources together and organize work to meet strict deadlines.

Conducted joint planning with Regional Bell Telephone Companies, ILECs and CLECs such as SBC, Bell South, Qwest and Verizon, as well as third party service providers, to achieve multiple aspects of PSTN interconnection.

Researched SBC and Bell South provisioning system and technical requirements, network connectivity and collaborative system testing criteria for an EDI provisioning interface. Coordinated and assisted in joint testing. Project saved the division $25 million annually.

Defined technical and workflow requirements for repair trouble ticket system that brought three products (telephone, cable, internet) onto one repair platform. Developed technical troubleshooting script questions, decision trees and problem codes. Doubled allowable simultaneous users (1,260 to 8,000) and monthly trouble ticket volume (1,000,000 to 2,000,000). Improved operations by maximizing network outage visibility and reducing unnecessary truck rolls. Deployed Beta system test and conducted preliminary analysis for improvement in subsequent deployments.

Supervisor – Carrier and Vendor Management / Operations Improvement

Represented national operations division in business relationships with internal and external business partners. Project management and planning activities, tracking and coordination of special deployment projects. Preparation of project plans; resolution of project interdependencies and conflicts. Planned and implemented vendor contracts into operations.

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Devised and implemented procedures that drove operational improvement. Compiled and presented requirements for service level agreements. Developed end to end integrated process models across all broadband products: telephone, cable and internet. Compiled and evaluated trouble ticket data for root cause analysis.

Managed plan to migrate 26,000 telephone subscribers from the AT&T network to the Charter Communications network (switch, transport and HFC network elements), paying

attention to billing requirements, network compatibility requirements, regulatory and industry components, and customer impact.

Lead role in the development of a Standard Operating Model for Service Delivery and Service Assurance operations planning. Developed and proposed planning documents that outlined the roles, responsibilities, and tools of an operating structure that included a National NOC, Regional NOCs and Market teams.

Process Analyst

Developed procedures and conducted process engineering for operations for the integration of new vendors, products and tools. Analyzed and documented department functions, procedures, and cross team work handoffs for National Operations Center.

Went onsite to a main AT&T facility to research telephony maintenance and repair tools, brought back tools and processes to implement in a satellite facility, resulting in improved repair response times and customer satisfaction.

EDUCATION

Bachelor of Arts in

Anthropology and History

University of Colorado at Boulder

TECHNICAL EXPERTISE

Information Mapping IBM Rational Unified Process (RUP) Kaizen Lean methodologies Agile

Fujitsu Ciena Genband Cisco Lucent 5ESS Nortel DMS Tellabs Alcatel Lucent MGCF

Industry Codes: OCN, ACNA, CIC, LRN SS7 E911 TDM SIP IMS

HFC Plant Transport/POP Design Telephone Number Administration

LERG Lattis Interconnection Agreements PUC Regulations

End to End interconnection network planning End to End telephony provisioning and repair

PROFESSIONAL HONORS

STAR Peer Recognition Awards 2012, 2013, 2014

Third Quarter 2004 Manager Recognition – Monetary Award

2003 Circle of Success Nominee – Division Nomination

Fourth Quarter 2002 Spot Achievement Award – Monetary Award

First Quarter 2001 Outstanding Achievement Award – Nominated by peers, Awarded by panel

MEMBERSHIPS

Women in Cable Telephony (WICT)

Product Engineering Women’s Forum

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