Customer Service Manager
Resume:
Kirk Taylor
*** ** **** *** *******, FL *****
*********@*****.*********:*********@*****.***
mailto:*********@*****.***
EDUCATION: Manchester College; Manchester, CT
Business Management
PROFESSIONAL SKILLS:
-Super communication and interpersonal skills
-Detail oriented with a keen ability to recognize discrepancies; maintain a good memory
-Knowledgeable with Computer Programs
-Excellent ability to perform manual labor for an extended period of time and in various weather conditions
-Solid analytical and problem solving skills
PROFESSIONAL EXPERIENCE:
State Farm Insurance December 2014 – Present
Auto Claims Handler & Customer Service
*Evaluate and investigate policy coverage, liability and damages in a timely manner following a set of general claim and statutory guidelines.
*Assist internal and external customers with problems or questions regarding claims by phone or through written correspondence while providing a high level of customer service.
*Establish and maintain appropriate diary of open claims following company guidelines.
*Negotiate timely and appropriate settlements with claimants, insured’s and attorneys.
*Evaluate and settle bodily injury claims within designated authority.
*Work with plaintiff and defense attorneys as appropriate.
*Provide customer service by answering phone calls in a queue system.
*Obtain police reports, photos and appraisals to aid in any investigation. Identify when an SIU investigator should be assigned.
*Maintain a high standard of customer service in a call center environment.
Stanley Security Solutions May 2014 December 2014
Sonitrol Operator
*Monitored our customer’s security systems.
*Dispatched law enforcement of suspicious burglar and fire alarms.
*Fast pace typing 45+ words per minute.
*Multitask when handling heavy telephone traffic and alarm audio activation.
*Made sure action plans were being taken quickly and seriously.
*Arm/disarm systems and bypass alarm points.
Target Distribution Center April 2014 – May 2014
Warehouse Worker
*Monitors the distribution of stock for quality, storage, labeling, etc.
*Investigates discrepancies in inventory records to determine corrections needed.
*Pulls stock accurately in preparation for prompt shipment.
*Responsible for scanning, counting and storing stock on a daily basis.
*Lift heavy material to load stock on outbound truck.
UPAC of Brookhaven January 2013 – April 2014
Assistant Dietary Manager
*Responsible for food purchase, and timely service of meals
*Maintained cost records and works to meet budget guidelines
*Helped unload food delivery truck twice a week
*Assured that proper storage was available, and that handling of food and supplies complied with the current guidelines
*Planned and assisted in preparation and service of holiday and special meals and functions
*Maintained security of the dietary department
*Performed other tasks as necessary and appropriate when assigned
Newington Healthcare June 2005 – January 2013
Receptionist
*Answered phones calls and completed company assignments on Computer
*Met with the family members of every individual patient
*Accepted and transported deliveries of supplies and other materials
*Removed snow from the walkway and parking lot during the winter months
*Reported necessary violations, repairs and safety hazards to the supervisor
Wackenhut Corporation November 2009 – December 2012
Security Guard
*Secured premises and personnel by patrolling property, monitoring surveillance equipment, inspecting buildings, equipment, and access points permitting entry.
*Reported irregularities, informing and restrain violators of policy and procedures.
*Maintained environment by monitoring and setting building and equipment controls.
*Ensured operation of equipment by completing preventive maintenance requirements, following manufacturer’s instructions, troubleshooting malfunctions, calling for repairs.
Mike and Tony’s March 2005 – June 2005
Sales Consultant/Detailer
*Sold Vehicles from Company Property
*Helped to Increase Company Sale Volume
*Bought Vehicles from Dealers and Private Owners
*Ensured that all Vehicle Buyers were satisfied
*Monitored Company’s Website
*Cleaned and Maintained Vehicles by adhering to all company safety policies
Contact this candidate