Shilpa Rastogi
Flat No. ***, Karishma Apt,
Plot No. 27, I. P. Extension, Delhi – 110 092
Tel: - +91-11-227*****®
Mobile No: - 85-272-39999
Email: **************@*****.***, **************@*****.***
Career Objective
To excel in the field of Admin/HR and be a part of a professionally driven organization and contribute towards its growth and add value with my experience and knowledge
Skills
Budget Planning & Management
Event Planning & Management
Vendor management & Procurement
Facility & Housekeeping management
Office & General Administration
Cafeteria Management
Legal Documentation
Travel Management
Office Asset procurement & management
Project management
Liasoning with Embassies for Visas
Customer Management
Time management
Team spirit
Ability to take initiative
Good communication and inter personal skills
Ability and willingness to learn and work
Solution oriented
Analytical skills
Decision making
Good leadership orientation
High Integrity
Work focused
Negotiation abilities
Summary
Total work experience of over 8.5 years in various HR and Administrative functions. Proficiency and the ability to manage and prioritize the gamut of tasks related to HR and Administrative functions.
Work Experience
Manager – Administration at Amplifon India Pvt. Ltd., Sec-44, Gurgaon since 6th Aug 2012 till date, Heading the entire gamut of Administration, Facility Management, Infrastructure Development, Travel, Transport, Contract Management, Statutory Compliance liasoning with Govt/Police, Embassy etc. for clinics spread across 170 branches (Corporate Clinics/Hospital clinics) over 40 cities.
Key duties/ Responsibilities
Ensuring that the administrative services function participate in the implementation of the
Organizations’ vision
Exercise administrative judgment and assume responsibility for decisions, consequences, and results having an impact on people, costs, and/or quality of service within functional area
Responsible for administrative operations for the Head office, Clinics, including but not limited to, office and administrative support, communications support, and project management support
Responsibilities include all the areas of Project Management from Technical Validation of Site, Property Acquisitions, Lease Registrations, Infrastructure Budgets, Project Work Contracts, Layouts, Designs & Drawings, Project Executions ensuing meeting the Quality and standard laid by the organization across PAN India.
Develop and recommend administrative processes and procedures to assure efficiency
Identify and resolve administrative problems and issues
Articulate clearly the achievements and challenges of the administrative services functions to the other functions of the organization
Manage the Admin. functions fiscal resources in a prudent and financially responsible manner
Provide functional inputs in the preparation of the company’s annual budget
Achieve financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances
Improving service quality by devising new applications; updating procedures; evaluating system results with users
Manages on-going financial, operational, and staffing activities of the department
Administering office operations and coordinating logistic requirements for the office on day-to-day basis
Establishing policies, procedures, and work schedules
Independently executing out a portfolio of responsibilities under the department’s purview, such as securing approvals and providing communications
Providing administrative support to both the head office & 160 clinics including correspondence, travel arrangements, scheduling and events coordination, maintenance of office supplies and equipment etc. ensuring cost rationalization and adherence to compliance.
Maintain and keep the record of inventory of the Office equipment and goods for the project office/company
Development and formulation of all admin/project policies and procedures that are implemented and applied all around Business travel, Hotel bookings, Cafeteria Management m Space management, Housekeeping&, Security services, Project Management, Front office operations.
Purchase materials and products by obtaining requirements; negotiating price, quality and delivery; approving invoices across PAN india Level for all Clinics & Head office
Implement and monitor support services, including procurement of supplies and services; transport, travel & communications and provision of local utilities and tender requirements
Managing Third party payroll agency
Operate and coordinate maintenance/servicing of office equipment such as telephones, copier, fax machine, scanners, etc.
Arrangement for employees’ travel, lodging, transportation, etc. across PAN India.
Coordinates activities by proper planning of work assignments/meetings, setting priorities, and directing the work of subordinate employees.
Arrangement of Yearly Conference on a PAN India Level
Locate and compile information and format reports, graphs, tables, records, and other sources of information
Establish and maintain organized paper and electronic filing systems according to office procedures to ensure the expeditious retrieval of information
Process invoices and other miscellaneous payments for the department
Responding to department inquiries (mail, phone, email) including communication
Provide expert guidance and leadership to more junior staff and others on management
information and general administration issues and practices
Produce major/complex reports for management, as and when required
Oversee legal, safety, fiscal, and other compliance requirements
Work with management and others to develop and implement operating policies and procedures
Accomplish staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling and disciplining employees; initiating,
coordinating, and enforcing systems, policies, and procedures
Formulating existing and long-term programs, plans, and policies for departmental process/programs
Identification, Finalization, Negotiations, Lease registration w.r.t company leased properties and Lease rentals on a PAN India Basis
Renovation & Refurbishment of Clinics, consolidating reports w.r.t clinical operations
Supervising in obtaining Shop & Establishment licenses
Branding of clinics and organizing Camps for growth of the Business
HR Commercial Executive at Reliance Communications Ltd, Delhi from Jan 2002 – Oct 2003
Job profile:
Manpower requisition & Identification of manpower needs.
Recruitment coordination at all Management levels and across Functions.
Screening, short listing & coordination of interviews with the respective Department Heads
Performance management coordination - ensuring adherence to the designed PMS calendar
Handling & facilitating post-joining formalities. Smooth joining and hand holding for the new Joinee to adapt the organization culture
Conducting Exit interviews and relieving formalities of the employees
Coordinating & organizing training programs for employees after understanding the training need of the employee & Evaluation of training programs through feedback.
Facilitating actions to resolve the employee issues and escalating them to appropriate management team
Reviewing employee complaints and ensuring accurate and timely documentation of concerns or issues
Awareness on any happenings, or changes in the organization equally amongst all employees whenever required. To support the employer brand image towards transparency
Administering Employee Life Cycle record
Attendance and Leave management
Payroll Advice
Handling & networking with employees to understand expectation, counseling and grievances.
Calculation of Leave Travel Allowances, Medical reimbursements etc.
Coordination with Head Office for various HR and administrative purposes
Raising of Purchase order and Work order in SAP
Vendor’s acquisition, negotiation and finalization
A SPOC (Single point of contact) for all the cluster offices in North Circle for Attendance management
Preparing various daily, weekly, monthly MIS reports
Administration Manager at Aptech Computer Education from May’98 – Dec 2001
Job Profile:
Coordinating internal & external training programs & Seminars
Strategize monthly Product Promotional activities
Preparation of various weekly and monthly reports to Zonal Office
Conducting Semester Exams and Preparation of Results to Zonal Office
Handling General Office Administration
Handling student queries and issues
Educational Qualification
PGCHRM
XLRI, Jamshedpur
2012
B.A (Ind. Relations & Personnel Management)
Maharaja Agarasen College, Delhi University
1997
HSC (LIC)
Govt. Senior Sec School, Delhi (CBSE Board)
1994
SSC
S M Arya Public school, Punjabi Bagh, Delhi (CBSE Board)
1992
German Language
Max Mueller Bhawan, New Delhi
1997
Projects during the PGCHRM course
HRD Systems - Understanding the practice of various HRD systems in an organization
in-basket exercise – Had to create an in-basket exercise for a person who shall be promoted
on to a next level within the organization
Emotional Intelligence – Understanding various aspects of EI, EI vs. IQ, Models of EI
Training Transfer climate – Had to design a training package for the organization
Managerial Counseling (Internship Report)
Surveys on various topics and analysis of the data
Final Project at the end of the course
Project Title : Online Recruitment process trends in IT industry
To study in detail about the latest trends in online recruitment (E-Recruitment)
To analyze and discuss about different HR managers view in the case of online recruitment
To establish the level of simplicity and accountability offered by the online recruitment agencies
Awards & Achievements
Topped in all three years of College
Topped in German Language Course and was awarded scholarship
Attained 5th position out of 130 candidates in the PGCHRM course, XLRI Jamshedpur
Got Awarded from the company presently working for an extraordinary performance and initiative in year 2012 & 2013
Extra-Curricular Activities
Was a member of the Cultural Team at College
Participated in dramas, debates & other cultural activities at school level
Computer Proficiency
Certificate course in ‘MS-Office’ from Aptech Computer Education
Basic knowledge of SAP
Personal Details
Date of Birth : 9th March 1977
Marital Status : Married
Languages Spoken : Hindi & English
*References shall be furnished upon request*