Customer Service Sales

Jessica Hinton

**** ******** **** **, *** ****, Davenport, FL 33896 801-***-**** actj9t@r.postjobfree.com

Account Clerk

Business-oriented professional with strong knowledge of financial and analytical concepts and applications. Proven record of collaborating with cross-functional teams to identify capabilities, assess resources, and manage project timelines. Superior ability to work in fast-paced, dynamic environments while successfully handling multiple priorities.

Key Skills Include:

Accounting / Financial Data

Supply Chain & Logistics Management

Project Management

Reporting Methods

Customer Service Skills

Interpersonal and Communication Skills

Problem Solving / Critical Thinking

Bachelors of Accountancy, Richard C. Adkerson School of Accountancy, Mississippi State University

Coursework Included: Financial Accounting, Managerial Accounting, Financial Management, Accounting Systems, Cost Accounting, and Auditing

Professional Experience:

SEA WORLD PARKS AND ENTERTAINMENT, Orlando, FL 2013-2016

Sales Clerk

Processed merchandise transactions and payments for 75+ guests consisting of $2.1K+ in sales per day.

Conducted inventories of merchandise and ensured sales floor and cart locations stocked at all times.

Set up merchandise displays and arranged merchandise to promote sales; completely reconfigured store to accommodate new merchandise for holiday seasons.

Provided exceptional guest service by greeting and interacting with guests, answering questions, and resolving guest issues.

WALT DISNEY PARKS & RESORTS, Lake Buena Vista, FL 2012-Present

Attractions Hostess (2013-Present)

Maintain the Disney standard of excellence across all areas, including customer service, operating attractions, delivering narrations, and providing audience control.

Oversee guest and cast safety; direct guests and ensure that safety restrains are properly configured.

Exceeded guest carry count 11 times over the span of 7 months.

Honored with 20 Great Service Fanatic (GSF) recognition cards from both supervisors and guests.

Directed several ride evacuations due to malfunctions, ensuring that guests were safely and quickly removed from their ride vehicle and attraction.

Oversaw emergency activities due to significant medical problem; directed initial first aid actions, including attaching Automated External Defibrillator (AED) while paramedics were dispatched. Received special GSF recognition for coordinating multiple functions during the medical emergency.

Disney College Program Intern (2012-2013)

Selected from 20K+ college applicants to participate in once-in-a lifetime experience to work for Walt Disney Company.

Selected from 500+ college program participants to extend their time with Walt Disney Company.

Networked with leaders, took part in development classes, and built problem-solving, team work, and effective communication skills.

Welcomed thousands of guests to park on a daily basis in efficient and friendly manner.

Learned about corporate analysis, corporate communications, marketing, and organizational leadership.

SAM’S CLUB, Layton, UT 2011-2012

Cashier

Processed customer transactions, including cash and credit cards, and answered customers’ questions in a timely manner, ensuring customer satisfaction.

Verified guests’ memberships and processed membership renewals, reaching company goals and sales quotas.

Operated registers, checked prices, and completed administrative tasks.

SILVER WINGS, Starkville, MS 2007-2011

President and Development Officer

Managed a budget and 12 personnel, including Board officers and members; doubled organization membership as President.

Participated in a variety of volunteer projects, including American Cancer Society Relay for Life events.

Collaborated with Air Force Officer Training Corps cadets and Arnold Air Society on large-scale fundraising events to benefit Wounded Warrior Project.

Staffed the Silver Wings Recruitment table during Mississippi State University Student Activity Fair events.

ADDITIONAL WORK EXPERIENCE:

Sandwich Artist Subway Layton, UT 2009

Receptionist Dresswell Cleaners Roy, UT 2008

Shift Supervisor Lagoon Park Food Concession Farmington, UT 2007

Education:

Bachelors of Accountancy, Richard C. Adkerson School of Accountancy, Mississippi State University

Additional Volunteer Activities:

Open Hand Ministry, Riverdale, UT: Volunteer (2006-2015)

Provide food to those in need; hand packed baskets according to recipient’s requests.

Sigma Phi Lambda, Starkville, MS: Member (2008-2011)

Served as Community Service Officer (2009-2010).

Developed 100% participation in American Cancer Society’s Relay for Life event.

Supported Samaritans Purse Operation Christmas Child with gifts for children around the world in impoverished countries.

Technical Skills:

Microsoft Office (Word, Excel, PowerPoint, and Access)

Peachtree Accounting Program

Knowledge of IDEA (accounting data analysis tool)

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