Customer Service High School
Resume:
Kirk Grabowski
Tamarac, FL 33319
actj4s@r.postjobfree.com
Qualifications & Skills:
Solid experience in underwriting, examining, evaluating customer applications for routine lines of credit, consumer credit loans, and credit card accounts
Outstanding knowledge of lending regulations
Strong ability to work in a fast-paced environment
Ability to work independently in a result oriented setting
High level of organizational and communication skills
Excellent knowledge of banking products and cross selling
Training experience
AP/AR Payroll
Professional Experience:
2014-2016 Baptist Health South Florida Federal Credit Union Miami, FL
Senior Branch Support Specialist
Thorough knowledge of credit union products and services.
Review all branch consumer loan applications to determine the probability of underwriting.
MSR coaching to meet branch and individual sales goals.
Maintain compliance with Federal Laws and regulations set forth by National Credit Union Administration and other regulatory agencies.
Responsible for MSR department evaluations.
Resolve member problems that require a management level decision.
EOM branch reports including branch board report
Ensure that the opening and closing procedures, (i.e. alarms, vaults, balance ATM’s, night deposits, etc.) and end of day balancing of branch are completed by branch head teller and staff.
2006-2014 Central Macomb Community Credit Union Clinton Twp, MI
Senior Underwriter / Visa Coordinator (2008-2014)
Responsible for the successful launch of the Indirect Lending Program.
Underwriting Dealership and Home Improvement Contractor applications including: Analyzing applicant financial status, to make credit decision within assigned authority for underwriting.
Evaluate credit, tax returns, pay stubs, assets, review financial statements and verify future receivables.
File UCC or Title work with the proper agencies and maintain corresponding logs to ensure liens have been placed.
Direct communication with Dealerships and Contractors to ensure satisfaction and the delivery of timely payment.
Ensure loan agreements are complete and accurate according to policy.
Preparing loan documents and funding when necessary.
Balancing and maintaining indirect lending general ledger and spreadsheets.
Process all daily, weekly and monthly Visa Report. Troubleshoot all customer related Visa card issues. Implementation of new and existing programs.
Consumer Loan Originator/Call Center Representative (2006-2008)
Interview applicants, request specified information for loan applications, and complete necessary documentation to close on loans.
Auditing of consumer loans
Assist members with day to day account activity.
Processing and Funding direct & referral loans.
Troubleshoot and resolve debit/ATM and Visa card issues.
2001-2006 Credit Union Advantage Southfield, MI
Accounting Clerk/ATM Specialist
Daily processing of all ACH and Share Drafts and reconciliation of their GL accounts.
Daily balancing and posting of ATM machines and all ATM adjustments.
Monthly reconciliation of bank statements.
Loan processing, teller, and customer service experience.
Education & Licensing:
1991-1993 Associates Business Admin Macomb Community College
1985-1989 Diploma L’anse Creuse High School North
2007 License Michigan Credit Insurance Licensed
Software/Technology Proficiencies:
Microsoft Word, Microsoft Excel, Galaxy, Galaxy Plus, Cube, Encore, Portico and LoanCierge, DocuSign, Meridian Link, Teller Advantage, E/Z Teller, Dealer Track and Route One.
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