Manager Sales
Resume:
DIANA J. WILSON 330-***-****, 330-***-****
*** ******* ****** actj3p@r.postjobfree.com
Sebring, OH 44672
Objective:
To secure a responsible career opportunity, where I can fully utilize my training, human resource, and management skills, while making a significant contribution to the success of my employer.
Education:
Sebring McKinley High June 1989
Certifications:
Serve Safe Certified, certificate valid thru 2015
Qualifications:
Energetic manager with over 12 years restaurant experience with a strong work ethic and the ability to build lasting client relationships.
Experienced in operations management, sales, budget development, staffing, and cost control.
Adept at communicating effectively with customers, vendors and staff.
Creative problem solver with ability to maximize profits, motivate staff, and resolve conflict.
Exceptional organizational and planning skills.
Ability to motivate staff to perform to their maximum potential
Experience:
Cougar Land Services
Alliance, OH Location, Greensburg PA Location and Carrollton, Ohio Location
May 19, 2012- Current
Database Manager
Responsibilities include but are not limited to:
Answering incoming calls from Landowners
Work Daily with GIS Specialist for accuracy on ownership parcels
Dispatch incoming calls out to the Field Crew
Maintain Daily Sign In Sheets and Safety Meeting, IAGC Land Safety Manual Version 10
Submit and enter all conditions on landowner permits via Bluetick
Create Surface Permits for Agents
Experience with Bluetick Land Management System
Filing, scanning and uploading Surface Permits and Contracts
Preparing Condition Sheets for Survey Crew and Recording Crew
Entering W9 into Bluetick and proper filing of W9 paper work
Check Requests for payments to Landowners
Familiar with reading County Tax Rolls
Comfortable identifying properties on Mineral Maps as well as Surface Maps titles by Tract ID, Parcel ID and Permit Numbers
Scanning and extracting all Surface and Mineral Permits, uploading Contracts to the Data Base
Balance Production Reports Daily
Reconcile Tax Roll Acreages with GIS acreage
Submit Weekly Reports to the Client with zero variance
Fresh Brands LLC
Pittsburgh International Airport
Pittsburgh PA October 2011- March 2012
General Manager
Responsibilities include but are not limited to:
Maintain proper staffing to achieve proper labor percentage while exceptional service to the guest.
Hiring staffing and orientation
All training for FOH and BOH
Motivate the staff and reward with employee incentives when sales goals are met
Establish order guides and par levels for 6 vendors
Scheduling for all employees, FOH and kitchen
Set sales budget and labor on a weekly basis
Review P&L statements weekly with the Director of Operations
Set goals for increase sales on a weekly basis as well as long term
Complete set up for FOH and BOH
Experience:
Texas Roadhouse
Alliance OH, March 1999- October2011
Assistant General Manager
Responsibilities include but not limited to:
Maintain proper staffing levels for front of the house (FOH), hiring servers, host team, s/a team and bartenders totaling 94 FOH employees. Also conduct interviews for kitchen employees.
Motivate servers with sales incentives and rewards.
Perform orientation for new hires and enter employees into Menulink and phone in for tax credit opportunities.
Oversee all Front of the House (FOH) training and complete validation for new employees.
Scheduling and staffing of 94 employees to meet daily shift needs.
Team sheets completed two weeks in advance and reviewed on a daily basis to ensure aces in their places.
Set weekly pro forma and manage productivity and in times to run effective labor cost. Run payroll report two days before the end of the week to manage and eliminate overtime.
Annual corporate audits every store focus (EFS), to ensure following procedures from sanitation of the kitchen to delivery of food. 89% overall average score over a 4 year period
Create a fun work atmosphere to reduce turnover.
Teach, coach and motivate every shift.
Contest and goal setting done on a monthly basis. Goal setting and responsibilities set monthly or Key hourly employees through monthly meetings.
Employee recognition programs established and followed through.
Attendance on conference calls scheduled once a period.
All customer complaints are handled personally and immediately.
Liquor inventory once a period, pars established for liquor, wine and beer vendors to ensure accurate orders.
Daily verification of employee hours, daily tip share, 100% accuracy on safe audits.
Daily orders placed for food and produce with vendors, entering invoices, paid in and paid outs
Complete set up for kitchen and front of the house to ensure the restaurant is ready to serve 15 minutes prior to opening.
Involved in production of specific menu items daily.
Kitchen involvement includes running a Back of the House (BOH) shift when schedule permits, ensure all recipes are followed and standards are met.
Daily taste and temp completed, prep sheets done nightly.
Daily attention to food cost coaching the staff on areas to reduce waste.
Daily attention to all equipment and contact correct people for maintenance on kitchen equipment, dining room equipment and heating and cooling.
Review profit & losses weekly, filling in for Managing Partner (MP) and performing all duties when MP is out of the unit
Chucks Restaurant:
April 1997- May 1999
Full time server.
Daily prep of specific menu items. Prepare dining rooms for opening, complete daily orders and establishing par levels for all vendors and suppliers.
Copeland Oaks Retirement Community
March 1987- April 1997
Full time server, 1987-1989. Serve meals to all residents dining in the facility dining hall
Full time Diet Aid, 1989-1995. Handle all resident special dietary needs and prepare supplements for nursing home residents
Part time Dining Room Supervisor, 1995-1997. Supervise servers assigned to facility dining hall
Achievements:
Hired into Texas Roadhouse as a full time server in 1999.
2001 Promoted to Key Hourly
2003 Promoted to Service Manager
2005 Nominated for Service Manager of the year.
2007 Received award for overall store performance
2008 Nominated for Service Manager of the year
2010 Nominated for Service Manager of the year.
2010 placed fourth in the company for Quality, Service, and Cleanliness (QSC) scores.
2010 our unit received the Presidential Award -- This award is based on turnover, labor cost, food and liquor cost, QSC scores and overall store profitability. This landed us the number one spot in the company.
2004-2010 (Annually) Top 5 in the company for lowest turnover.
References:
Barb Tucker
Business Owner
Gloria Greene
Retired
Holly Calvert
Supervisor, Chef
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