Sales Customer Service
Resume:
JANET LORD
*****.*********@*****.***
***** ** ******* **. *****, OK 73538
OBJECTIVES
I am seeking a new career position and wanting to learn more on data entry and expand my career. I have been in the retail business for over 10 years and have made it all the way to store manager position.
EDUCATION
Elgin High School Elgin, OK
2000 High School Diploma
State FFA Degree
Maintained a 2.4 GPA
Computer Class
Kaplan University Davenport, IA
2014 Associate of Applied Science in Early Childhood Education
EXPERIENCE
Walmart Lawton, OK
Cashier October 2010 – May 2011
Operated cash register for cash, check and credit card transactions with 100% accuracy.
Cleaned and organized the store, including the checkout desk and displays.
Trained 3 new sales associates each quarter.
Verified that all customers received receipts for their purchases.
Flying J Ardmore, OK
Head Cashier Nov. 2011 – May 2012
Operated cash register for cash, check and credit card transactions with 100% accuracy.
Cleaned and organized the store, including the fuel desk and displays.
Trained New Associates
Verified that all customers received receipts for their purchases.
Ensure that all truck drivers and customers are satisfied with their experience at Flying J.
City of Lawton Lawton, OK
Lake Ellsworth Maintenance Keeper June 2012 – September 2012
Maintain maintenance on the lake and kept the camping area’s cleaned and mowed all around the lake.
Things Remembered Fort Sill, OK
Sales Associate October 2012 – November 2013
Assistant Manager November 2013 – November 2014
Store Manager November 2014 – Present Lawton, Ok
Maintained established merchandising standards, including window, sales floor and promotional displays.
Determined customer need by asking relevant questions and listening actively to the responses.
Answered customer telephone calls promptly and in an appropriate manner.
Supervised and directed all merchandise and shipment processing.
Strategically scheduled team members to maintain optimal staffing levels at all times.
Actively pursued personal learning and development opportunities.
Worked with the management team to implement the proper division of responsibilities.
Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
Communicated clear expectations and goals to each team member
Cultivated a customer focused shopping environment by greeting and responding to all customers in a friendly manner.
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Mentored new sales associates to contribute to the store’s positive culture.
Followed merchandising guidelines to present visually appealing displays.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Used time efficiently when not serving customers, including cleaning and maintaining store.
Followed up with over 30 customers each week to verify that they were satisfied with purchases.
SKILLS
Customer-oriented
Consistently meets sales goals
Credit card transitions
Retail sales
Computer literate
POS systems knowledge
Upselling techniques
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