KARTHIKEYA RAJ

DSMAX Serenity Apartments,

Flat# 113, A1 Block, Roopena Agrahara,

Bommanahalli, Bangalore – 560068, India.

Ph:+91-990******* actiof@r.postjobfree.com

Profile Summary

Over 15 years of experience. 11+ years experience in HR Services & Operations.

Interpersonal skills & experienced in People/Project management,

Experienced in business strategic planning and execution,

Implemented people management priorities, plans based on business strategies,

Good understanding and work experience in Operations management/Service Delivery/Transitions,

Passionately striving towards continuous improvements to obtain greater business results,

Good mindset to develop strategies to enhance operations work flow/show efficiency and productivity,

Ability to influence customers/stake holders & maintain good relationship,

Learning & Development needs to employees performed with closely partnering with the Centre of Excellence,

Expertise on HR systems: PeopleSoft– HR Data, HR Analytics/Reporting tools & Learning administration,

Participated in building Positive employee relations and driven actions to achieve greater business results,

Experienced in standardizing various HR processes thereby creating productivity,

Driven Employee Engagement activities for more transparency & socialize business policies.

Education Qualifications

Master of Computer Applications from Bharathidasan University – Obtained Distinction (77%),

Bachelor of Science (Mathematics) from Madras University - Obtained 73%.

Training & Certifications

Project Management Professional(PMP) edition5 from Project Management Institute,

Six Sigma Green Belt Certified,

Project Management Certified at Honeywell,

Trained on: HR Value creation, Leadership skills workshop, Leadership interaction skills, HOS workshops.

Trained on LEAN principles/ concepts & its deployment,

Microsoft Certified Professional in Visual Basic .Net, ASP .Net, COM+, SQL server 2000,

Employment History

Honeywell HR Services, Bangalore – since Aug 2004 to till date (11+ Years work experience at Honeywell)

Operations Manager at Honeywell HR Services since Feb 2012 till date.

Responsibilities:

• Manage Delivery of HR Services through Self service & transaction process center

In the areas of PeopleSoft HR Data administration/Manger Self service, Reporting, HR Apps Security

• Develop effective working relationships with customers

• Take responsibility to correct customer problems and concerns

• Participate in business strategy planning and execution

• Regularly search for opportunities to provide better solutions for clients

• Develop and maintaining proactive customer engagement to ensure maximum satisfaction for customer

• Enable good partnership with PeopleSoft Analysts, Data Managers to manage customer expectations

• Ensure risk mitigation & managing end to end process quality, customer satisfaction and costs

• Establish SLCs for processes supported and conduct periodic operation reviews with the client groups

• Responsible for cost, quality and turnaround time for all process assigned

• Learning & Development needs to employees performed with closely partnering with CoE

• Lead and influence high impact complex improvement project with global owners

• Lead by example and ensure prime importance to integrity and compliance

• Serve as a change agent by driving cultural transformation

• Adoption of successful process improvement practices and by diagnosing barriers to project success

• Partner with Service Excellence team to build baseline process measures aligned with strategies and business plans

• Build continuous process improvement capability across the delivery hub by leading & overseeing process

• Take cultural and geographic differences into account when conducting own work

• Demonstrate knowledge of HRS organization, inter-dependent processes and goals beyond own area

• Actively participate on Positive employee relations and drive actions to achieve greater business results

• Lead/Manage any new work transitions to operations and ensure it is seamless

• Drive Employee Engagement sessions to create more transparency & socialize business policies

Assistant Manager Operations at Honeywell HR Services since April 2008 to Jan 2012.

Responsibilities:

• PeopleSoft Reporting & Analytics Process - Manage delivery of all transactions within SLA

• Resolved escalations related to PeopleSoft, Manager Self Service tools

• Coordinated with the HRIT to resolve the technical issues

• Was responsible for effective queue management

• Lead Tier Accountability Meetings (TAM) to provide updates on performance, inventory, and escalations in Tier 2

• Was Accountable for facilitating Kaizen culture

• Analyzed trends and proactively identified staffing requirements and ensured adequate staffing

• Owned the Individual Development Plan (IDP) for employees

• Conducted regular 1:1 with team members, discussed performance and provide feedback

• Attended conference calls with PeopleSoft Analyst, Data Managers & other key stake holders, as per requirement

• Made outbound calls, as appropriate, to resolve issues and inquiries

• Followed up with Tier3 support on pending issues

• Designed process in new transitions in partnership with Process Team

• Participated in User Acceptance Testing (UAT) as applicable for projects/transitions

• Defined SLAs in partnership with Service Excellence (SVX) team.

• Recognized top performers and accountable for consequence management in case of poor performance.

• Was responsible for delivery on productivity for team by execution of SDP projects.

• Was responsible for building successions for key roles

Other Job responsibilities held:

Subject Matter Expert (SME) at Honeywell HR Services, Bangalore since Oct 2007 to April 2008

HR Techno functional Analyst at Honeywell HR Services, Bangalore since Sept 2006 till Oct 2007

HR Reports Analyst at Honeywell HR Services, Bangalore since Aug 2004 to Sept 2006

Corporate Trainer at NIIT Corporate Limited, Bangalore since Dec 2003 to Aug 2004

Web Designer at Silicon House Technology, Chennai since Nov 2002 to Apr 2003

Software Trainer at Brainware Computer System, Vellore since Nov 2001 to Nov 2002

Software Trainer at Orchid soft Systems Private Limited, Chennai since Oct 2000 to Nov 2001

Project Details

oOptimize Data Admin Support Model - Global

Project description: PeopleSoft data administration to be structured from a regional to one global team to take advantage of PeopleSoft 9.1 one instance. Thereby, create capacity of 3 FTEs.

Role: Project Leader

Duration: Jan 2nd 2015 - Dec 31st 2015

oOperational readiness for Global PeopleSoft Solution 9.1 Deployment - Canada, US, Asia Pacific & EMEA

Project description: PeopleSoft 8.3 was enhanced to PeopleSoft 9.1 for Canada, US, Asia-Pacifica & Europe Middle East Africa Regions. This includes Data Administration, PeopleSoft Security, Reporting capabilities. Moreover, Manager Self Service tool and HRG input forms were also customized further in line with 9.1 deployment.

Role: Project Leader

Duration: Jan 2nd 2012 - Oct 22nd 2014

Other Key Projects Lead/Supported:

o3 Day EID Project – Phase I & II – Customer focused. Automated process for EID creation

oCapacity Optimization in Data Admin Teams – Productivity focused. Created capacity of 5 FTEs

oZero Defects to Payroll – Accuracy focused. Significantly reduced defects/defect opportunities in the process

oGlobal table maintenance project (AOP) – Transitioned & centralized PeopleSoft table maintenance

oUser access report project (AOP) – Self Service reports for Customers to verify their access levels

oReport automation project – Automated various kinds of HR Data reports for HRG’s via: self service

oHR Scorecard project (Phase I and Phase II) – Established performance dashboard for India business leaders

oSix sigma Green Belt projects:

oPeopleSoft – SAP Interface audit project – Eliminated manual audit process

oStandardization of PeopleSoft regular reports – Eliminated manual report generation process

oNew employee satisfaction survey project

oUS, Canada and LA PeopleSoft Reporting

oTier3 support for HPD and GCP applications

oSiebel 8.0 Implementation for Reporting and Analytics team

Admin Lift projects:

oNon-GHRT PeopleSoft Reporting / Government Project / Operations Report transition Project/ Staffing survey project / Compensation survey project

oHoneywell Operating System (HOS) – Part of site leadership team

Lead the Waste Management Improvement team – Change communication management

Rewards and Recognitions:

Leadership Awards - Bravo sliver (for the years: 2015, 2014, 2013) – 3 consecutive years

Rewarded retention bonus (Year 2015): For leadership capabilities and driving greater business results

Team excellence (Years: 2012, 2010, 2009)–For driving greater performance & exceed customer expectations

Leadership recognition - Bravo sliver (Year 2011) - HOS special recognition for leadership

Service Awards: For 3 years, 5 years & 10 years service at Honeywell. Received thrice.

Spot Award (Year 2011) – Leadership in driving waste management improvement team

Spot Award (Year 2010): Excellent support towards implementation of Report automation projects – four phases

Rewarded retention bonus (Year 2009): Being a key HRS member & driving reporting team achieve greater results

Bravo sliver award (Year 2008): Best executed project

Bravo silver - Guru Award (Year 2008): Best Team Leader

Partner Award from customer (Year 2007) for great support towards PeopleSoft Reporting

Partner Award from customer (Year 2007) for seamless transition of HR Applications (HPD & GCP) Tier3 Support

Personal Details:

Gender: Male

Marital Status: Married

Nationality: Indian

Contact this candidate