Human Resource Manager

CATHERINE A. MCDONALD

**** ******** *****, ******** ******, NY 14032

Home: 716-***-**** Cell: 203-***-****

**********@*****.***

Executive Profile

Experienced Vice President skilled in human resources, talent recruiting, employee relations, and financial management, with proven success in leadership development, coaching, training, and relationship managing. Expertise in change management, project management, and recruiting.

Professional Experience

Senior Recruiting Manager

April 2015 to Present

Squarefoot Tradesmen – Buffalo, NY

●Manage all aspects of human resources, talent recruiting, training, hiring, coaching, sales, and service within organization, including overseeing the recruiting, interviewing, and hiring of all staff.

●Source and staff a diverse workforce of employees to fill positions with over one hundred different client companies, overseeing complete recruiting cycle and on-boarding experience.

●Maintain employee files, perform performance reviews and make compensation decisions.

●Develop and maintain relationships with internal and external clients and vendors.

●Advise and coach employees for performance improvement and career development.

●Oversee all training, safety, and employee relations, with a focus on accountability, productivity, and retention.

●Perform strategic planning with Executive Management, and act as liaison between Executive Management and employees.

Vice President of Regional Operations

August 2002 to May 2007

INOVA Federal Credit Union – Orange, CT

●Responsible for all aspects of operations at $250M credit union, including human resources, talent recruiting, training, hiring, coaching, employee relations, sales, service, compliance, and security.

●Sourced and staffed a diverse workforce across multiple job families, overseeing complete recruiting cycle and on-boarding experience.

●Created and implemented comprehensive training program for lenders, focusing on sales, compliance and continuing education.

●Maintained employee files, conducted investigations, performed performance reviews, and made compensation decisions.

●Advised and coached employees for performance improvement and career development.

●Managed the sales process within branches located in six states, including setting sales goals, training managers and creating an atmosphere of accountability.

●Managed regional training program, sales program, and incentive program to align with organizational goals.

●Monitored and ensured organizational compliance with EEO/Affirmative Action, ADA, FMLA, and other employment laws.

●Analyzed and implemented budgets, and oversaw branch security, cash audits, staffing and writing and maintaining policy and procedure database.

●Performed strategic planning with Executive Management Team, and worked closely with COO to insure that branches achieved long-term goals.

●Developed and implemented sales accountability reporting system.

●Grew assets by over $10 M.

Assistant Vice President/ Banking Center Manager

May 1994 to May 2002

Bank One First Commerce Corporation – New Orleans, LA

●Managed the daily operations of a banking center and off-site drive-up with a total staff of fifteen employees.

●Partnered with Human Resources Manager to acquire new talent.

●Coached employees daily to achieve sales and service excellence.

●Implemented a profit and loss based budget with a goal of increasing revenues by 10% and reducing expenses by 4% per year.

●Maintained portfolio of two hundred business customers, personally handling their borrowing and merchant service needs.

●Successfully led team through acquisition, name and corporate culture change from First Commerce Corporation to Bank One.

●Responsible for developing and maintaining a portfolio of five hundred high-value bank clients.

●Sold appropriate bank products, including mortgages, home equity and personal loans, credit cards, deposit accounts and electronic services based on clients' needs.

●Also assisted clients with long-range planning for retirement and sold complementary products, including IRAs and annuities.

●Grew loan portfolio by over $3M in a twelve-month period.

●Member of CEO Club for Excellence in Payment Protection Sales in 1996, 1997 and 1998.

●Recognized for Highest Production Per Full Time Employee in 1995 and 1996.

Volunteer Experience

Enrichment Teacher

September 2008 – June 2013

Saint Gregory the Great School - Williamsville, NY

●Teach programs that expand on students' learning in interactive and project-focused ways, enhancing students' education by introducing new concepts

●Encourage participants to apply knowledge and skills stressed in school to real-life experiences.

Teacher

September 2007 – June 2013

Junior Achievement of Western New York - Buffalo, NY

●Present a curriculum that fosters work readiness, entrepreneurship, and financial literacy skills to various classrooms of children, ranging from 1st through 8th grade.

●Utilize experiential learning to inspire children to reach their potential.

Education

Louisiana State University May 2015

Baton Rouge, LA

Master of Science in Human Resource Education and Leadership Development

Tulane University May 1994

New Orleans, LA

Bachelor of Arts Degree

Professional Affiliations

American Society for Training and Development

Member

Society for Human Resource Management

Member

Buffalo Niagara Human Resource Association

Member

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