Customer Service Sales

Michelle Chudo acti4g@r.postjobfree.com

Objective To obtain a sales/marketing position with an established company where my strong interpersonal skills and experience will greatly contribute to your organization's success and lead to long term employment with opportunity for growth and advancement

Experience:

July 2010-Present

Ceratizit USA Warren, MI

Customer Service Manager (7/11-8/13), Production Scheduling (9/13-11/13), Key Accounts Specialist/EDI Coordinator (8/13-Present)

•Managed customer service team of 17-hired, fired, scheduled work hours, trained, coached, performed employee evaluations and pay increases

•Attended and contributed to management meetings on a regular basis

•Performed continuous improvement initiatives (in various departments), implemented KPI'S and other forms of service evolvements within the department, assisted in assisted outside sales staff & upper management on various tasks and projects. Performed and assisted with analyzing of various reports with upper management

•Maintained pricing and other data within SAP database

•Assisted with production scheduling and troubleshooting (while colleague was on maternity leave)

•Manage strategic accounts by partnering with outside sales to target growth and sales

•Manage the CTUSA Authorized Distributor Network by offering stocking programs, distributor pricing, marketing programs, sales, technical support and e-commerce support

•Contribute to the print/digital marketing efforts (social media, product promotions, e-newsletters; Constant Contact)

•Manage projects in the sales and marketing department. Sales training, coordinate EDI efforts, make improvements to e-techstore, growing social media network, improving brand recognition, and maintaining distributor network

May 2008-March 2010

MSC Industrial Supply Wood Dale, IL

Telesales Account Executive

•Managed 300+ accounts

•Recommended MSC products, services and solutions via telephone with established and prospective customers, utilizing a consultative selling approach

•Grew sales to achieve department and corporate sales goals by developing existing accounts and penetration of newly assigned customers

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