Mitesh Kumar Jha

D-**, Adarsh Nagar,

Kalyanpur, Lucknow

UP: 226022

E-mail: acthoi@r.postjobfree.com

Contact No. : +91-902*******

Personal Statement:

I am an energetic and enthusiastic person who enjoys a challenge and achieving personal goals. My present career aim is to work with Service Sector because I enjoy the environment and I find the work interesting and satisfying. The opportunity to learn new skills and work with new technologies is particularly attractive to me.

I have been serving in the Customer Service sector since 5+ Years.

As an Executive - Sales with extensive experience from the Product Marketing and Customer Services Industry.

I like challenges and I'm both visionary and creative. Seek out new responsibilities irrespective of reward and recognition.

Professional experience:

July-2015 to Present

Role : Station Manager – Operations

Grofers India Pvt Ltd.

August-2013 to June-2015

Role : Auditor in Askme.com – Sales- Aegis Pvt Ltd.

June -2012 to July-2013

Role : Stock Auditor- Singh Agarwal & Associate (CA Firm) Lucknow.

January -2011 to January -2012

Role : Case Manager in Airtel Nodal/Appellate process in IBM India Pvt Ltd.

April -2006 to October- 2010

Role : Team Leader in Backend (Payment Collection) in Vodafone in the role of Eminent.

Career History :

1.Grofers India Pvt Ltd.

Responsible for the entire operations of Lucknow Stations, Sales, Training, Inventory Control, Cash Management, Store Administration etc.

Ensure Pick up & Delivery in 90 min for Local merchants.

MIS and daily reporting.

Responsible for hiring and managing a team that will consistently achieve / exceed growth targets.

Directly coordinate with all support functions including Fulfillment, Sales, marketing and CRM.

Handling a team of Assistant Station in-charge, 2 Team leader and a fleet of 50+ Delivery executives.

Training and development of teams and maintaining weekly report.

Keeping Tracks of average delivery cost.

Ensuring exceptional customer service experience for each customer every time.

Ensuring smooth operations on and off the floor and Managing Inventory.

Meetings with clients for smooth operations and Manpower planning.

Ensuring Controllable costs are maintained within the budget.

Identifying opportunities, conceptualizing and implementing strategies to accomplish the desired sales target.

Responsible for generating the revenue, by achieving the daily, weekly and monthly targets.

2.Askme.com

I have worked as a telecom sales auditor in askme.com

Managed 28 telecom sales executives team.

Roles include interaction with executive regularly and motivate to promote our product in different way.

Taking regular feedback from Field and telecom sales executive.

Taking feedback from existing customer in case of escalation to map the solutions and ensure customer satisfaction.

3.Singh Agarwal & Associates (Ca Firm)

Worked as Audit Team Leader & directly interact with Store or Hub incharge.

Nature of work, generate report of the store or mall stock & take physical stock of the store or mall. Compare with physical & booked stock then directly interact to the company via call & inform about the status of the stock.

Manage Audit schedule.

Effectively manage shift operations for auditor’s.

Collate data & generate MIS report.

Have knowledge regarding soft wares like SAP and SHOPER9 for auditing & knowing about all process of retail.

4.Airtel

Worked as a Case Manager in Nodal/Appellate Process.

Nature of work comprised solving the problems of agents via mail or call & if any customer is very irate, I directly interact to the customer and resolve the problem and if needed then send to mail to concern department.

Maintaining daily report & monthly productivity MIS.

Have knowledge regarding soft wares like ICRM, PACKS, MINSAT and UNIFIED DESKTOP for service provisioning on subscriber's numbers.

5.Vodafone

Worked as a Customer Care Executive in Prepaid as well as Postpaid Cell from Apr 2006-07.

Nature of work comprised solving the problems of subscribers on High End Technologies like GPRS (Vodafone Live), WAP, Hutch- Access (Vodafone Mobile Connect).

Solving the queries related to billing, network, Value Added Services to give an apt and fast solution to them.

Having competence in trouble-shooting VAS complaint.

Worked as Supervisor in Dealer Help Line for 10 months.

After that, worked with Relations and Retention Back office Department.

Maintaining daily report & monthly productivity MIS.

Nature of work comprised of retaining subscribers from churning the connection.

Using soft skills and retention tools offered by the company to retain the subscribers.

Voluntary suspension of both individual & corporate postpaid numbers.

Barring & unbarring of postpaid & corporate numbers.

Have knowledge regarding soft wares like CRM and BSCS for service provisioning on subscriber's numbers.

Professional Qualification:

One Year computer diploma in information technology from LBSTI center govt. scheme. 2005 batch.

Educational qualification:

Passed B.Sc in 2005 from Lucknow University.

Passed Intermediate in 2002 from U.P. Board.

Passed High School in 2000 from C.B.S.E. Board.

Computer Proficiency:

MS Office

Internet & E-mail operation.

Achievements:

Awarded certificate of appreciation for scoring 100% consistently in internal audits in 2009-10.

Awarded as best team winner in 2007 in Hutch.

Awarded for different curriculum activities in college level.

Strengths:

An enthusiastic learner with an optimistic outlook and a strong desire to excel in whatever I do.

Strive for quality in everything I do.

Get on well with people at all levels, easily making good working relationships.

Personal Vitae:

Date of birth : 06 August, 1985

Father’s Name : Mr. Satish Chandra Jha

Nationality : Indian

Marital Status : Married

Language known : English, Hindi

Date:-11-02-2016

Place:-Lucknow (Mitesh Kumar Jha)

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