SUSAN HUFFORD

***** ** ********* *****, ********, OR 97229

Cellular: 650/483-5950

acthfe@r.postjobfree.com

SUMMARY

Experienced Business Systems Analyst with proven skills in cross-functional leadership, coordination, and communication. Expertise in business requirements definition, systems development life cycle methodologies, global supply chain processes, electronic commerce, and systems integration.

PROFESSIONAL EXPERIENCE

XPO LOGISTICS – Portland, Oregon

Senior IT Business Analyst May, 2013 – January, 2016

Created and maintained project plans, project budgets, business requirements documents, and issue lists. Facilitated project communication between internal stakeholders and customers.

Developed test plans, coordinated software testing, and managed system implementation efforts.

Supported supply chain ecommerce and third-party warehousing solutions for major customers.

T-SYSTEMS NORTH AMERICA – San Francisco, California

Customer Business Manager September, 2012 – May, 2013

Responsible for recommending and executing strategic initiatives, such as the three-year SAP Technology Roadmap, Cloud landscape planning, and software code quality assurance.

Supported Project Management Office, including contract management and status reporting on Service Level Agreements, security and compliance, and system enhancements.

NIKE, INC. – Beaverton, Oregon

Senior SAP Business Systems Analyst October, 2003 – August, 2012

Expanded and maintained base of U.S. and Canada retail customers in electronic trading partnerships, accounting for approximately $12 billion of Nike’s retail sales.

Managed Nike Supply Chain project, including change management, for conversion to SAP transactions and processes with Nike’s EDI (Electronic Data Interchange) factory partners.

Worked closely with business teams to identify and fulfill requirements for Nike material master, customer master, catalog data, customer SKU, order entry and processing, value-added services, pricing, deliveries, shipping, and invoicing.

Created and maintained functional specifications, data mapping specifications, procedures, and standards documentation for electronic commerce transaction implementations.

Designed and delivered system training to customer operations, internal business teams, and external business partners in various geographies.

Prepared test plans with business users. Conducted unit, QA, and integration testing with business and technical teams for system upgrades and releases.

Supported integration with warehouse management systems to meet business requirements.

Led SAP electronic commerce implementation with Nike’s retailer partners in Brazil and Mexico throughout all phases of the project.

Implemented and supported Nike’s EDI trading partnerships with Global Logistics Service Providers, Carriers, and Global Customs Brokers.

Responsible for identification, ROI analysis, and prioritization of system enhancement projects.

THE CLOROX CO. - Oakland, California

Business Systems Analyst February, 2002 – September, 2003

Engaged as a consultant on the Ensure Supply Team for the SAP R/3 implementation, from design through go-live and production support. Specialized in the EDI components of the logistics area, including warehouse management and transportation.

DELOITTE CONSULTING - Foster City, California

Consulting Manager April, 1995 – August, 2001

Achieved professional certification in SAP Manufacturing and Sales and Distribution modules.

Performed in numerous areas of project management and application system implementation for the following clients:

PacifiCorp

Performed in Project Manager role in the development, testing, and training for SAP implementation of purchasing and accounts payable transactions via EDI.

Bechtel Corporation

Managed the consolidation of the master work plan for the SAP HR implementation to cover the organization’s over 50,000 employees.

Health Net, Inc.

Prepared the business case, work plan, project charter, organization structure, and staffing for a $14 million middleware and enterprise portal implementation.

Delphi Automotive Systems

Managed a team of 14 functional and technical consultants responsible for the implementation of SAP Sales and MRP EDI transactions for over 1000 suppliers and over 30 customers.

Rockwell International, SourceAlliance subsidiary

Managed the project team of SAP EDI consultants, to achieve system implementation on an accelerated timeline.

Konami of America

Served in the role of on-site project manager for all Order-to-Cash system production support activities, issues management, and resource scheduling. Structured an outsourcing arrangement to accommodate the organization’s ongoing support needs.

McKESSON CORP. - San Francisco, California

EDI Coordinator September, 1992 – March, 1995

Managed EDI activity and trading partner relationships between McKesson Drug Company and over 300 supplier trading partners, including communication certification and electronic document transmission controls.

National Promotions Accounting Manager October, 1988 – September, 1992

Managed the operations and accounting for $45 million in annual income generated from supplier cooperative promotional and advertising programs.

Designed an automated system for accounting, controlling, and reporting on promotional and advertising receivables and income, and managed the conversion to the new system

Information Systems Auditor November, 1985 – October, 1988

Assessed the adequacy of controls, satisfaction of user requirements, and compliance with standards for financial and business application systems, operating systems, security packages, and technical software. Designed audit programs for specialized systems reviews.

Presented audit recommendations, and negotiated corrective action plans with intermediate and top levels of management.

PRICEWATERHOUSECOOPERS - Chicago, Illinois

Senior Consultant April, 1985 – November, 1985

Performed analysis, design, and programming for the development and installation of custom systems, and the customization of software packages.

Conducted reviews of data centers and application system controls for clients in financial services and consumer products industries.

EDUCATION

Master of Business Administration, Finance and Information Systems

Bachelor of Arts, Economics

UNIVERSITY OF ILLINOIS - Urbana-Champaign, Illinois

TECHNICAL SKILLS

Microsoft Office (Word, Excel, Outlook, PowerPoint), Microsoft Project, Microsoft Visio, SharePoint

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