Manager Operations

DEANNA BATTLE

*** ****** ****** ***, *****, AR **837 I C:903-***-**** I *******@****.***

SUMMARY

Operations Manager who excels in teamwork and cost effectiveness for company. Proactive in flagging and developing solutions for process inefficiencies. Seeking to apply management talents to drive long-term company growth.

Ambitious Operations Manager with more than 5 years of management experience in the marketing industry. Applies strong analytical and critical thinking skills to solve complex operational problems.

Skilled Operations Manager talented at improving team performance through innovative management techniques. Offers thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty.

HIGHLIGHTS

Team building

Quantifiable revenue increases

Cost reduction and containment

Flexible Troubleshooting and problem solving

Dedicated

Personable

Multi-site operations

Relationship building

EXPERIENCE

09/2008 - Now Operations Manager

Harte Hanks - Texarkana, Texas

Developed and shared best practices across the company, including base office in Austin and Langhorne locations.

Oversaw the development and launch of new business or move of business to our offices.

Recruited, hired and trained hundreds new employees for team members, supervisors, trainers, other operations managers, and assisted with many changing of site directors.

Revamped the MLB.com program, resulting in a 50% improvement in customer and client satisfaction.

Optimized the overall customer experience through teamwork, changes in training, ability to lead, and coaching.

Mentored, coached and trained hundreds team members.

Identified inefficiencies and made recommendations for process improvements.

Earned the Making it happen Award for continuously striving for client satisfaction and making their needs happen.

11/2001 to 09/2008 Resturant Manager

McDonalds - Texarkana, Texas

Counseled and disciplined staff when necessary. Scheduled and directed staff in daily work assignments to maximize productivity.

Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.

Minimized loss and misuse of equipment through proper restaurant supervision and staff training.

Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.

Optimized profits by controlling food, beverage and labor costs on a daily basis.

Built sales forecasts and schedules to reflected desired productivity targets.

Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

Education

2012 Bachelor of Science: Business

University of Phoenix

Coursework in Business, Management and Communications

Minor in Accounting

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