Customer Service Human Resource
Resume:
Sarah E McClain
**** ****** ** **, ****** OH ****8
acth7p@r.postjobfree.com
EDUCATION
Walsh University, North Canton, OH Graduated: May 2014
Bachelor of Arts: Business Management Cumulative GPA: 3.44
Concentration in Human Resources
PROFESSIONAL EXPERIENCE
Myers Industries
Human Resource Generalist – Akron, OH 08/2015 - Present
Responsible for AAP and EEO reporting yearly to ensure that leaders are given information on target goals
Maintain headcount and turnover reports monthly to support planning efforts in maintaining balanced staffing needs in all US plants
Manage recruiting efforts for corporate location and provide needed assistance in recruiting at Wadsworth Akro-Mils location for plant associates
Process Canadian payroll using Ceridian software once a month
Assist in United Way committee consisting of 8-10 employees to reach target donations and boost moral throughout the office
Assist in open enrollment for entire company of over 1600
Enter new hire and benefits information into HRIS system (ADP Enterprise)
Provide HR/ employee relations support for 60 full time corporate employees
Akron General Medical Center
Specialist, Recruitment & Placement – Akron, OH 01/2015 – 08/2015
Processed bids from USWA employees for Sr. Techs, Unit Clerks, and Laundry Attendants
Attended career/job fairs to source new candidates for hourly positions
Interviewed candidates for hourly and salaried positions within Akron General Health Systems
Managed over 30 positions daily in all areas of the hospital
Entered new hire information into Lawson to set up orientation, training, and benefits
Hendrickson Trailer Commercial Vehicle Systems 01/2012 – 07/2014
Human Resource Generalist Intern – Canton, OH
Screened, interviewed, and hired full-time salaried exempt and non-exempt positions in division offices and Controls Business Unit locations
Managed the co-op intern program by recruiting, onboarding, and supporting the development efforts of the students to ensure they had valuable learning experiences
Facilitated “Customer Service Excellence” training in Canton, OH and Lebanon, IN for 100 employees
Designed iPad app to informally interview candidates at career fairs and to showcase Hendrickson’s products
Created "Survival Guide" to help orient new-hires into the company culture prior to their first day
Maintained monthly headcount metric to support workforce planning efforts to maintain balanced staffing
Assisted in wage survey for Joliet, IL manufacturing plant
Facilitated monthly wellness lunch initiatives to educate employees on the importance of a healthy lifestyle
Accounts Payable Intern – Canton, OH
Maintained monthly customer detail reports
Processed invoices from United States, Mexico, and Canada to ensure on-time payment delivery
Created and sent credit memos to ensure customers are kept up to date
Handled project on purchased items from vendors to determine what products were no longer ordered
OTHER EXPERIENCE
Marc Glassman Inc 08/2010 – 03/2013
Supervisor/ Cash Office – Massillon, OH
Trained new cashiers on company procedures and policies to ensure quality of work
Planned, coordinated, and monitored all front end operations
Managed crew of 6-8 cashiers per shift
Handled customer questions and concerns in a prompt and positive way
SKILLS
Microsoft Office, Microsoft Outlook, ADP Enterprise, ADP Reporting, Lawson, Ceridian, Taleo
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