Customer Service Sales
Resume:
Steven Sawicky
Email: actgoo@r.postjobfree.com
Summary of Qualifications:
A highly motivated professional with years of experience in Customer Service and sales in both manufacturing and distribution industries
Demonstrated experience and effectiveness in telemarketing to increase sales and product awareness
Strong communication skills that enhance the building of long term relationships
Self-motivated, loyal, cooperative, versatile and dedicated individual who utilizes high energy and enthusiasm when dealing with people and given tasks.
A quick learner of product and procedures
Computer literate - Windows, Accpac, Excel, Word Perfect, MS Word, Internet and MS Office
Work Experience:
Stay at Home Dad 2014 to present
Volunteer at Briarcrest Junior School
Caregiver to elderly parents
Part Time Carrier with Etobicoke Guardian
Inside Sales Representative / Customer Service Representative 2012 - 2014
Brook Crompton Inc. - Toronto, ON (An electric motor manufacturer and distributor)
Responded to customer product inquiries and technical calls via phone, email or fax
Accurately provided freight quotes and processed credit data into the AS400 system
Sourced product for customers from sister companies to obtain quotes
Contacted customers to follow up quotes, promote new products and status
Resolved problems related to applications, product deliveries, invoices and returns
Inside Sales Representative 2007 – 2012
Zesta Engineering Ltd., Mississauga, ON (Industrial Heating Products and Systems)
Managed two separate sales territories of manufacturers and distributors in Southern Ontario
Verified pricing and activity of ongoing blanket orders for blanket orders for customers
Entered quotes, sales and manufacturing orders into Takestock computer system
Sourced product from outside vendors for customer inquires
Followed up with existing customers to follow up on quotes, update contact names and promote new products and programs
Issued return numbers for credit requests for defective / damaged product
Steven Sawicky Page 2/2
Customer Service Representative (Government Affairs Department) 2002 - 2006
Global Upholstery Co. Inc., Toronto, ON (An office furniture manufacturer and supplier)
Answered all levels of government product inquiries by telephone, fax or email
Submitted price quotes to customers on product, outgoing freight and installation charges
Entered sales orders into AS400 system, after verifying customers purchase orders
Co-ordinated furniture installations in Toronto with installers and factory
Verified and released orders to print order acknowledgements, purchase orders, bill of ladings, packing slips and product labels for distribution to individual factories
Inside Sales Representative 1999 - 2002
Masonite International, Mississauga, ON (An interior wooden door manufacturer)
Managed regional hardware distributors and wholesalers in the Northeastern United States
Answered all customer inquiries on product availability, pricing and technical questions, product construction and warranty
Prepared daily reports for sales and production departments
Entered sales into AS400 system and printed off and verified all EDI orders
Prepared credit notes on field damaged and returned product
Utilized Windows, Accpac, Excel and Word
EDUCATION
Business Administration Certificate, Humber College, Toronto, ON
REFERENCES AVAILABLE UPON REQUEST
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