Customer Service Representative

Seasoned, Professional Customer Service Representative Offering:

** ***** ** ********** ********* customer support in a busy call center environments. A determined commitment to customer service, with soft skills to build productive relationships, resolve complex issues to in due course earn customer loyalty.

Dec.2010 to Present

Total Outsource Systems

Raleigh, N.C.

Customer Service Representative

Provide customer verifications.

Handle incoming calls for account holders.

Respond to inquiries, resolve customer complaints and correct account errors.

Record detailed and accurate notes of every call.

June 2004 to Dec.2010

Moveable Cubicle

Raleigh, N.C

Collections Manager/Customer Service

Maintained effective internal communication with all parties impacted by collection efforts.

•Verified the validity of accounts discrepancies by obtaining and investigating information from sales, customer service departments.

•Resolved inconsistencies and prepared adjustments.

•Coordinated collection agency communications.

May 2003 to June 2004

Tickle Imports

Raleigh .N.C.

Accounts Payable/Customer Service

Processed daily cash receipts.

Responsible for matching, batching and coding invoices.

Handled all telephone inquiries relating to accounts payable issues.

Filed invoices.

Jan. 2001 to May 2003 Date

BTI

Raleigh, N.C.

Customer Service Lead/Escalations Dept.

Served as first point of escalation to all Customer Support representatives.

Maintained Lead Log book with daily issues and communicated turnovers with the next shift

Worked with CSR's to ensure departmental goals and objectives were met and customer’s expectations were exceeded.

Opened and/ or worked trouble tickets and provided customers with hourly updates until troubled was resolved

Professional Education

Wayne Community College Goldsboro N.C.

1988 to 1990

References

References are available on requests

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