CURRICULUM-VITAE

ADD: - House No. **,

Ward No. 10, V.P.O & Teh.

Meham, Distt. Rohtak, State

Haryana (India)

Contact No. +91-999*******

E-mail: actgfy@r.postjobfree.com

Appellation: Ravinder

Objective:

To expand my horizon and channel my abilities toward attaining the best.

Work Experience:

Currently working as a Duty Manager with “The Piccadily Hotels”, 228 Keys Delhi (since Oct. 2014 till date).

Worked as a Duty Manager with “The Uppal (CHPL)”, 48 Keys, Delhi (From Dec. 2012 till Sep. 2014).

Worked as Front Office Executive with “Hilton Worldwide”, 218 Keys, Delhi. (From Jan. 2011 to Oct. 2012).

Worked as Front Office Executive with “Ramada Plaza”, 414 Keys, Delhi. (From Nov.2009 to Dec. 2010).

Worked as Front Office Associate with “Park Premier “World Hotels”, 94 Keys, Gurgaon. (From Jan-2008 to Oct. 2009).

Education Qualification:

10th passed from Board of School Education Haryana.

12th passed from Board of School Education Haryana.

Graduate in Bachelor of Arts from MAHARISHI DAYANAND UNIVERSITY of Rohtak.

Professional Qualification:

Done One year diploma in Aviation, Hospitality and Travel Management from FRANKFIN INSTITUTE.

Software Knowledge:

Prologic

Opera

Onq

Win HMS

Duties and Onus:

Deputies in the absence of Front Office Manager and ensure the smooth functioning of front office.

Check Cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.

Check the daily arrivals (VIP, Groups) and departures report.

Check reg. cards of arriving guests and ensure all information must be filled in system and on each card also.

To approve and sign for allowances, rebates etc. by front office cashier.

Financial performance (Up selling, Room Revenue, Operation Auditing).

Assist with making walk in direct reservation.

Assist with rate check report on daily basis.

Assigns and approves duty roaster for all front desk staff.

To make reports, as required for hotel management.

To attend management meetings as and when required.

Organize the training of staff for meeting the standards of services.

Appraise staff performance and recommend rewards to the Front Office Manager.

Attend to guest complaints and ensure guest satisfaction through immediate action.

Deal with all enquires in a professional and courteous manner, in person, on the telephone or via e-mail.

Coordination with other departments as per the guest requirement.

Provide the pivotal tiding to the guest about the hotel and surrounding community.

Maintain the standards of hotel.

Ensure high level of customer service is maintained at all time by all front desk staff.

Control cost of supplies.

To be ready to face any incident related to guests and staff.

Report any security issues to the hotel manager immediately.

Personal Details:

Father Name : Mr. Hardev

Date of Birth : 01.12.1986

Marital Status : Single

Nationality : Indian

Sex : Male

Language Known : Hindi & English

Passport No : G5582692

Hobbies : Playing Cricket & Listening to Music

Date:

Place: Ravinder

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