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Customer Service Management

Location:
Seattle, WA
Posted:
February 09, 2016

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Resume:

Devin J. Booker

***** **** ***. *. #*-* Auburn, WA 98001

Ph. 253-***-**** actgfa@r.postjobfree.com

Summary of Qualifications

Excellent time management and multitasking skills.

Proficient in handling highly sensitive and confidential information.

Excellent communication and customer service skills.

Highly organized and detail oriented.

Proficient in Microsoft Office.

Education

Human Resources Generalist Certificate Program

Highline Community College, June 2003

Bachelor of Science in Business Administration

Texas A&M University-Commerce, May 2001

Computer Skills

Software Applications: Internet, MS Office Programs, Outlook, CRM, GroupWise, PeopleSoft, LotusNotes, Jobvite, Taleo, Lawson, E-Verify, Sharepoint, Vurv, UltiPro, Workday, Docusign

Professional Experience

Volt(True Blue), Tacoma WA April 2015 – Jan 2016

Corporate Recruiter

Facilitate in-house (exempt and non-exempt) recruitment for the family of staffing firms across the US.

Managing the recruiting life-cycle: advertising, phone interviews, candidate screening, company presentation, and assist hiring manager to closure.

Source qualified candidates for service, operations, and Branch Manager Positions utilizing various sourcing techniques.

Contact and pre-screen potential applicants to discuss job responsibilities and their fit with our company.

Interact with management (field) to develop recruiting strategies in a timely and cost effective manner.

Assist in the creation of job descriptions specifically tailored to job market and hiring managers' needs.

Volt (Starbucks Corporate), Seattle, WA October 2014- April 2015

Recruiting Coordinator

• Prioritize and process a high volume of work while maintaining the highest quality.

• Manage the flow of candidates through the recruitment process, from scheduling interviews to bringing new employees on board

•Create and accurately draft new postings

•Schedules and coordinates phone screens and video interview cascades

•Schedules and coordinates in-person interview loops

•Schedules and coordinates complex meetings and travel for candidates to ensure an excellent candidate experience with the potential of having a global reach

Volt (Real Networks), Seattle, WA March 2014- August 2014

Recruiting Coordinator

• Provides a high level of customer service to internal clients, candidates, and Recruiting team members

• Interfaces directly with hiring managers and teams on interview scheduling with a high degree of autonomy

• Scheduling interviews and phone screens at all stages of the recruiting process for recruiting and hiring managers

• Administers and tracks the candidate lifecycle in the applicant tracking system

• Prepares candidate information packages, including travel arrangements & any special needs

• Processes all pre-employment paperwork to include background checks &offer letters

• Other duties as required/needed, including assisting with refining/redeveloping recruiting process; possible implementation of new systems; assistance with onboarding or other functions.

Ajilon, Seattle, WA Sept 2013 – Feb 2014

Recruiting Coordinator(Sinclair Broadcasting )/HR Coordinator

Coordinate the pre-employment drug screening, motor vehicle, and reference check programs for new team members and interns.

Ensures orientation for new team members and interns is completed either via the intranet, teleconference, or in-person. Maintains all necessary employment forms to meet government regulations, company policies, and benefits administration timelines.

Serve as liaison with hiring managers regarding recruitment efforts and ensures compliance with FCC regulations.

Reviews all recruitment materials in accordance with documented SOX process. Monitors hiring practices to ensure supervisors are selecting and/or rejecting applicants in conformance with legal requirements.

Oversees drug screens, background checks, and new employee orientations.

Stewart Transportation Solutions, Bellevue, WA July 2012- July 2013

Administrative Assistant

Providing Administrative support to Sr. and Operations Program Mangers.

Administrative duties: calendar management, composing RFP’s to vendors, check request, creating proposals, inventory management.

Answering phones, retrieving voice mails, customer service

Xerox, Federal Way, WA May 2010- July 2012

Recruiting Coordinator

Sourcing candidates via Internet, email & phone.

Conducting new hire orientations, collecting Id’s, distribution of new hire paperwork.

Booking interviews via Outlook calendar for hiring managers.

First point of contact for candidates, answering question, providing test scores.

Amazon (Kelly Services), Seattle, WA July 2009- September 2009

Leave of Absence Associate

Receive and process paperwork. Create and distribute communication as appropriate, i.e. e-mail, NERR and designation letters, and memos. Send out mail.

Process intermittent FMLA reporting forms, track time off, and remove points in AT Server. Process payroll corrections.

Provide administrative support to the Leave of Absence team including stocking forms, filing, LOA email queue management, updating Leave of Absence database, and remedy tickets. Manage the year end file retention program.

Support new policies, programs, processes, and procedures and update LOA toolkit forms, templates, and tracker, as appropriate.

Providence Health Systems, Renton, WA September 2008- April 2009

HR Operations Specialist

Perform transaction processing into the Lawson HRIS system of all employee action notices and general employee information related to wages/salaries, terminations, status and position changes, employee performance evaluations, newly hired and rehired employees, employee transfers, time accrual maintenance, updates to employee personal information and other HR activities in an accurate and timely manner

Accurately and timely, answers all levels of employee HR Operations questions using the phone, e-mail, written correspondence and in person.

Provide high level of customer service.

Giant Campus, Seattle, WA January 2008- July 2008

HR Assistant

Develop and maintain a physical filing system.

Research and enforce all seasonal camp state compliance regulations as applicable to each state, and document all requirements for each location.

Ensure all that all seasonal employees complete required documentation to work in each state.

Present and collect all offer paperwork to seasonal employees, including all employment agreements, contracts, required certifications, background release forms.

Conduct background & reference checks.

Act as main point of contact for all field employees regarding paperwork.

Act as a liaison between Operations, Program and HR departments.

Washington Mutual (Placement-Pros), Seattle, WA April 2007-June 2007

Recruiting Coordinator

Opening/closing of requisitions with timeliness and accuracy.

Profile/resume review/mining within Taleo and using other sources.

Scheduling interviews for Recruiters and/or Managers.

Assisting Recruiters with special projects and administrative needs.

Compiling and updating reports for recruiters and recruiting department.

Entering new hire information into candidate management systems.

Generating and sending offer and/or reject letters to new hires.

Status reporting to HRBP’s, Recruiting Managers and Hiring Managers.

Must keep candidate data up to date in the system for reporting purposes.

Closing Job Files with compliance audit.

Macy’s (Corporate), Seattle, WA Oct 2005-March 2007

Central Employee Services Administrator

Provides HR administrative support and serves as the primary contact for stores and HR.

Handles and resolves employee inquiries regarding pay- related questions and HR policy.

Provides HR personnel with support and training on PeopleSoft applications and HR procedures.

Serves as primary contact for stores in processing employee personal changes, job-related changes and pay- related changes directly in to PeopleSoft.

Alaska National Insurance, Seattle, WA Sept 2001-Sept 2005

Worker’s Compensation Claims Assistant

Responsible for compiling and maintaining records of claims transactions/files.

Performs support functions at the direction of assigned adjuster.

Managed additional duties and special projects as assigned by adjuster.

Handles coordination of travel related issues.

Provides Administrative support for claims department.

Successfully meets required deadlines.



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