Technician Technical Support

Michael M. Kamer

*** ********** **. *********, **, 24517 Cell # 434-***-****, Email - **********@****.***

Senior Level Information Systems Computer/Network Technician, Technical Support and Technical Training Professional offering an effective Results-Driven and oriented professional to help develop, and support the growth of business in the International arena. Multilingual expert in Spanish, French, Hebrew, Romanian and English.

CERTIFICATIONS

A Plus Certified Service Technician

Network Plus Certified Network Technician

Certified Electronic Technician

MCP (WINNT 4.0,2K,2K3) Microsoft Certified Professional

MCT Microsoft Certified Trainer

Certified Teacher Spanish and French

EDUCATION

Partial Masters in Educational Computing + Minor in CIS (Computer Information Systems)

BA in Foreign Languages + Minor in Education

Microsoft Certifications - Synergistic Computer Learning Center

Certified Electronic Technician - Control Data Institute

HARDWARE

IBM Computers and Compatibles, Laptops, Notebooks, Networking Media, Ethernet, Point Of Sale Comp

Controller Boards, Printers (All Kinds), All In Ones, All types of Disk Drives, HDD’s, Scanners, BIOS, Video.

SOFTWARE

Networking, LAN, WINNT4.0 Server/Workstation, WIN2K and WIN2K3 Server/Professional, Win-98/XP/Vista,

Microsoft Suites 97/2000/2003, Advanced Data Recovery, Advanced Anti Virus, Advanced Internet.

EXPERIENCE

Trans-Comp International, Owner/Manager/Trainer 2000 – Present

● Consulting on best hardware, software and Networking solutions for customer needs.

● Deploying and installing above hardware and software as per customer’s needs.

● Installing and configuring of Routers, Hubs, Switches, Printers and other networking needs.

● Set up users on the network – assign rights, permissions and addresses.

● Building, upgrading and repairing all types of computers, including expert data recovery.

● Training all users in the usage of the new hardware and software that was installed.

● Translating official documents to and from all above languages.

National College, Lynchburg, VA, 2009 - 2012

Adjunct Instructor/Trainer

● Teaching computer classes to new classes.

● Preparing students for the IT industry certification exams.

Pitney Bowes, Lynchburg, VA, 2006 - 2008

Field Engineer

● Maintenance and repair of mailing machines and the computers connected to them.

Catholic Diocese of Syracuse, 2005 – 2006

Teacher of Foreign Languages + Computer/Network Technician for the school

● Teaching Spanish on High School level and preparing students for Regents Exams.

● Upkeep, Upgrade, Repair and Maintain the school’s Server and teachers’ computers.

New York City Dept. of Education, New York City 2003-2005

Teacher of Foreign Languages + Computer Technician for the Department

● Teaching Spanish and preparing students for the Regents Exams.

● Also functioned as the Computer and Network Technician for the Department.

The Cittone Institute 2001 – 2003

Computer and Network Instructor/Trainer

● Teaching and Training classes of NSP – Networking Systems Professionals.

● Teaching students Networking with WINNT 4.0 Servers and Workstations.

● Teaching classes of Microsoft WIN2K Client/Server Operating System.

● Teaching classes of Microsoft Office 2000 Suite applications.

● Training and preparing classes for the A Plus and Network Plus certification exams.

CLC – Computer Learning Centers 1999 – 2001

Head of Networking Department – Sr. Lead Instructor/Trainer in Networking

● Responsible for developing the curriculum and teaching it for A Plus, Network Plus, and WINNT 4.0 .

● Designing, developing and managing Information Technology and instructional materials.

● Developing instructional materials for DOS, WIN95/98, WINNT 4.0, WIN2K, A+, Network+, TCP/IP,

NT/2K Enterprise, and leading the development, maintenance and update of the NT/2K curriculum.

● Interacting with management on a regular basis to inform and update on current projects.

● Committee leader on development of instructor training materials and courses.

The Chubb Institute 1999 – 1999

Computer and Network Instructor/Trainer

● Teaching and training classes of CTS – Computer Technical Support.

● Teaching and training WINNT 4.0 Networking – Client/Server.

● Teaching classes of Microsoft Office 97 Suite of Applications.

● Assisted with technical issues and all Lab setups.

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