Aaron Carrillo 682-***-****

actfwk@r.postjobfree.com

Education

Tarrant County College (Fort Worth, Texas)

Associate of Applied Science, Information Security Technology

May 2012

University of Phoenix (Online)

Bachelor of Science in Information Technology

August 2015

Professional Experience

Tarrant County College

Hurst, Texas

March 2004 - Present

User Services Advisor

. Provide Levels One and Two Support for faculty and staff

. Receive inbound calls and create tickets into various ticketing

systems

. Troubleshoot hardware and software issues

. Coordinate hardware and software installations

. Image and re-image hard drives of corrupt/damaged/infected systems

Harcourt TSC Fort

Worth, Texas

September 2003 - February 2004

Technical Support Representative

. Provided software support over the phone and via email

. Received inbound calls and created tickets in the ticketing system

. Coordinated the installation of software on MAC OS and Windows XP

Best Buy

Fort Worth, Texas

April 2003 - September 2003

Product Specialist

. Supervised a team of two sales representatives

. Specialized in the sale of car audio products

. Assisted with stocking merchandise and general upkeep of department

Skills

SDLC

Agile Methodology

Waterfall Methodology

Scrum Methodology

Sharepoint

Footprints

Cherwell

Microsoft Office

Windows XP/Vista/7/8

Adobe Acrobat Professional

FileMaker Pro

Jaws

Active Directory

OS X

C++

HTML

Java

CSS

Certified Dell Technician

Contact this candidate