Customer Service Forklift Operator

William Fike

Corrections Officer

Meridian, MS

***************@*****.*** - 601-***-****

Highly motivated, effective communicator and problem solver. Works well with team members and groups from diverse backgrounds. Hard worker who is familiar with crisis management techniques and remains calm and confident even in the most adverse and stressful working conditions.

WORK EXPERIENCE

Corrections Officer

Lauderdale County Detention Facility - Meridian, MS - November 2015 to November 2015 Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public. Monitored inmate behavior to

prevent crime, escape attempts and other dangerous activities. Conducted internal security checks and distributed meals. Wrote daily reports that included recommendations for further treatment strategies and diagnostic efforts. Received property from incoming inmates, provided receipts and inspected items for contraband. Employed de- escalation techniques, verbal commands and used

physical and mechanical restraints to address unruly inmates. Attended regular trainings and maintained appropriate certifications. Forklift Operator

National Freight Inc - Meridian, MS - March 2015 to August 2015 Loaded several hundred pounds of product onto trailers for delivery. Stacked and transported all overstock to storage areas. Communicated with floor managers to determine merchandise placement. Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport. Operated

powered lift trucks, floor sweepers, pallet jacks and forklifts safely and with a 0% incident rate. Loaded and unloaded 10 to 15 delivery vans per shift. Forklift and Order Picker Operator

Southern Pipe and Supply - Meridian, MS - March 2014 to March 2015 Coordinated with freight forwarders to expedite international shipments. Synthesized project findings into actionable recommendations with demonstrable effects on business performance. Loaded products weighing up to 300 pounds onto trailers for delivery. Evaluated and reconfigured systems to support customer service and operational goals. Stacked and transported all overstock to storage areas. Unloaded cargo from truck with hand trucks and pallet jacks. Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely and with a 0% incident rate. Inspected product load for accuracy and safely transported it around the warehouse. Contacted customers prior to delivery to confirm and coordinate delivery times.

Infantryman

US Army - Fort Benning, GA - June 2007 to October 2013 Defused hostile situations with superior negotiation techniques. Performed reconnaissance operations in Iraq during Operation Iraqi Freedom. Logged and filed classified documents. Trained and instructed subordinates and supported units on basic room clearing techniques. Constructed field expedient firing aids for infantry weapons. Led an infantry team of 4 members in combat operations, including providing tactical guidance. Received and implemented combat orders and directed deployment of personnel in offensive, defensive and retrograde

operations. Effective decision-maker in high-pressure environments. Patrolled areas and allowed restricted area access for authorized personnel. Coordinated training schedules and filed crucial administrative paperwork. Maintained complete accountability during redeployment of all sensitive items and communication equipment. Completed multiple fire prevention safety training.

Maintained rifles, machine guns, mortars and hand grenades. Evaluated terrain and recorded topographical information. Supervised location, construction and concealment of infantry positions and equipment.

EDUCATION

GED

Meridian Community College - Meridian, MS

2007

SKILLS

Microsoft Excel (1 year)

MILITARY SERVICE

Service Country: US

Branch: U.S Army

Rank: SPC (E-4)

June 2007 to October 2013

CERTIFICATIONS

CPR certified

March 2014 to September 2016

Forklift Operator

March 2015 to March 2018

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