Patricia Durham

**** **** ***** ******

Milwaukee, WI 53208

Cell:414-***-****/)actfnw@r.postjobfree.com

OBJECTIVE:

Seeking a full-time position with a stable company that will allow me to utilize and enhance my professional and manufacturing skills.

SKILLS:

●Collection Specialist

●Office Specialist/Customer Service Representative II

●Computer savvy.

●Strong organizational and communication skills; both written and oral.

●Excel in math, problem solving, and decision-making.

●Able to multi task from dual screens and different windoes

EXPERIENCE:

08/2014-07/2015 State Collections Milwaukee, WI

Customer Service/Collections Rep/EBO

Worked as a Collection Specialist Representative via contract with Wheaton Franciscan Healthcare.

Answered inbound calls (75-90 per day)for patients who wanted to make payments on their account balances or pay the balance in full over the phone by credit card or electronic check. Provided the patient with the service that was provide during the hospital visit, the amount for the service that was provided, the medical codes that were used. I submitted request for a receipt for all payments. I also made outbound calls requesting payment in full or set up a payment arrangement. I would verify all insurance eligibility via the website including medicare and medicaid. I would check US bank’s website to make sure all checks received had cleared.

07/2013-08/2014 FASCore, LLC Glendale, WI

Temp Assign/Core Staff Staffing

Retirement Representative (Great West Financial Services)

Working in an inbound call center answering 65-70 calls a day, assisting participants with questions regarding their retirement accounts such as (401K, 403B, and 457B) governmental/Nongovernmental accounts, as well as county accounts. I effectively use available resources to independently resolve a variety of issues with all levels of clients and participants including tax reporting and IRS guidelines. Assist with distribution of funds from the retirement accounts, send forms to the participants to initiate the withdrawal request. Send out 1099R tax forms as well as make corrections on the tax forms. Update profile information on their accounts. Direct participants to the correct department to make changes on their contributions and investments funds. Create service request to resolve any issues that requires extensive research. Held accountable for overall delivery of service to our customers.

07/07-01/2013 Metavante/FIS Milwaukee, WI

Customer Service Rep II/ Bill Payment Representative I

I answered incoming phone calls from online bill pay customers. Made follow up outgoing phone calls to our bill pay customers. I informed customer about their online account activities. I managed their bill pay accounts that they had with various banks. I researched any lost payments, or any payments made in error on the company’s behalf or the bank. I assisted the customer with any technical issue that they were having with bill pay website. I had to follow the money and contact the payees to research any lost payments. I maintained secured online information for account of celebrity as well as local and international client. I Processed customer responses and placed into a campaign, and performed daily data entry to maintain the account records.

Accomplishments:

Juneau/Pulaski High School High School Diploma

Business and Banking Institute Financial Services Certificate

Milwaukee Area Technical College Credits Earned

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