Anthony Duane Spray III
Orlando, FL 32817
actfej@r.postjobfree.com
Cover Letter
I’m currently seeking a stable, permanent position that will enable me to utilize my skills in customer service to support myself while attending classes at Valencia College. My work ethic skills continue to improve as I put forward my best effort to make a good reputation for the business that I’m working for and the people that I’m servicing. My ideal workplace desired will allow me to concentrate on my work assignments/tasks with enough space to keep me focused at all times.
EXPERIENCE
Life Management Services of Orange County, LLC Orlando, FL
October 2015
Fronter/Sales
● Qualify clients to reduce their annual percentage rates for all existing credit card accounts.
● Overcome objections by reading rebuttals over to the client to convince the use and benefit of the service.
● Seek assistance from managers to takeover call. (T.O.)
● Note clients’ general and credit card account information.
● Contact financial institutions to verify current credit card account details including balance, available credit, recent payment history, and current interest rate for purchases.
● Transfer clients to qualification manager to close the deal.
● Reach goals to earn bonus/commissions on a weekly basis.
*ATTENDED FALL AND SPRING/SUMMER 2013-2014 FULL TIME TERM AT VALENCIA COLLEGE EAST CAMPUS IN ORLANDO, FL.*
EtourandTravel, Inc. – Orlando, FL
October 2012-August 2013
Vacation Sales Agent
● Read sales pitch in an energetic, professional manner.
● Persuaded clients to purchase discounted travel package deals during call with urgency and interpersonal skills.
● Obtained product knowledge to educate potential buyers the most efficient way possible.
● Overcame objections by reading rebuttals over to the client to convince the use and benefit of the service.
● Sought assistance from managers to takeover call. (T.O)
● Noted clients’ general and credit card account information.
● Reach goals to earn bonus/commissions on a weekly basis.
Duane Reade Pharmacy Hackensack, NJ
October 2011-August 2012
Front End/Customer Service
● Handled cash
● Operated cash register
● Proceeded transactions via cash, debit, credit, and EBT
● Neatly stocked shelves
● Unloaded truck of inventory
● Maintained cleanliness of retail floor and other areas as required
● Baled cardboard paper and other waste material.
● Politely assisted customers in locating desired items
● Closed store with manager
● Applied price and clearence tags on selected items
● Additional duties as required
EDUCATION
Westwood Regional High School, Washington Township, Bergen County, NJ – Graduated June 2010
Valencia College, Orlando, FL – A.S. Sound and Music Technology 2013 present